Yes Bank Customer Care

Solve complaint against Yes Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with Yes Bank

Yes Bank Customer Care Details.

Yes Bank 24×7 customer care ensures customers receive assistance on their Yes Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to Yes Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

Yes Bank Toll Free Number : 1800 1200

Yes Bank Email : yestouch@yesbank.in

Yes Bank Head Office Address
YES BANK House, Off Western Express Highway, Santacruz (East), Mumbai - 400055

About Us

We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with Yes Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Phone Number

Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against Yes Bank

STEP 1

Dial 1800 1200 from your registered mobile no. to contact Yes Bank customer care helpline. You can also email your complaint at yestouch@yesbank.in from your personal Email ID which is registered with Yes Bank. Please note down the complaint reference number given by the Yes Bank executive at the end of the for future reference. For general complaints, you can call Yes Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Yes Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact Yes Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Yes Bank Principal Nodal Officer at:

YES BANK House, Off Western Express Highway, Santacruz (East), Mumbai - 400055

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the Yes Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Yes Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the Yes Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About Yes Bank

About Yes Bank customer support center and list of customer care number

The additional information to contact Yes Bank branch office, nodal officer via email or through postal communication. Contacting to the Yes Bank nodal officer is the second step to redress your grievances.

Email & SMS
yestouch@yesbank.in
SMS ‘HELP’ space
+91 9552220020

CORPORATE HEADQUARTERS
YES BANK House,
Off Western Express Highway,
Santacruz (East), Mumbai – 400055
yestouch@yesbank.in

Call – India
1800 1200 (Toll Free)
Timings: 8:00 AM – 8:00 PM
(Post 8 PM till 8 AM only critical service offered)

NORTHERN REGIONAL CORPORATE OFFICE
YES BANK Ltd,
Max Towers, Level 4,5 & 14A
Sector 16B, Noida
Uttar Pradesh 201301

Outside India
+91 22 4935 0000 (From Outside India)
1833 380 0149 (USA)
1833 491 0559 (CANADA)
800 048 9153 (UK)
8000 3570 2510 (UAE)

ABU DHABI REPRESENTATIVE OFFICE
YES BANK Representative Office, 205, AL Ghaith Office Tower, Hamdan Street, PO Box 30848, Abu Dhabi, UAE
+971 2304 1999 & +971 2304 1900
gib@yesbank.in

Address and Area of Operation of Banking Ombudsman

Area of OperationCentreNodal Officer Contact Details
Gujarat, Union
Territories of Dadra and
Nagar Haveli, Daman
and Diu
AhmedabadUnit No.G/3,102-103
“C.G.Centre”
C.G.Road, Ahmedabad
Pin Code : 380009
Tel No : 079 – 49023101
Contact Centre : 1800 1200
E mail : sharad.saraiya@yesbank.in
KarnatakaBengaluruGround Floor, Prestige Obelisk,
Municipal No. 3,
Kasturba Road,
Bangalore 560001
Tel No : 080 – 61176500
Contact Centre : 1800 1200
E mail: vinodh.sarran@yesbank.in
Madhya PradeshBhopalPlot No 215,Ground Floor
Phase 1 M.P Nagar,
Bhopal, Madhya Pradesh
Pin Code : 462011
Tel No: 0755 – 6612002
Contact Centre : 1800 1200
Email: sharad.saraiya@yesbank.in
OdishaBhubaneswarPlot No. 31, Bapuji Nagar,
Janpath, Bhubaneswar,
Orissa. Pin Code :751009
Tel No: 0674 – 2598012
Contact Centre : 1800 1200
E mail: tusharkanti.roy@yesbank.in
Himachal Pradesh,
Punjab, Union Territory
of Chandigarh and
Panchkula, Yamuna
Nagar and Ambala
Districts of Haryana.
ChandigarhSCO No- 179 and SCO No -180
Sector 17C, Chandigarh
Pin Code :160017
Tel No : 0172 – 5037064
Contact Centre : 1800 1200
Email : bhupinder.singh7@yesbank.in
Tamil Nadu, Union
Territories of
Puducherry (except
Mahe Region) and
Andaman and Nicobar
Islands
ChennaiGround Floor, No. 143/1,
Uttamar Gandhi Salai,
Nungambakkam,
Chennai
Pin Code : 600 034
Tel No : 044 – 66765022
Contact Centre : 1800 1200
E mail: vinodh.sarran@yesbank.in
Assam, Arunachal
Pradesh, Manipur,
Meghalaya, Mizoram,
Nagaland and Tripura
GuwahatiGround Floor
Mayank Towers, Sy. No 31(Old)
31/2(New) Rajbhavan Road,
Somajiguda, Hyderabad-500 082
040-46739048
Contact Centre : 1800 1200
E mail:
ravindrakumar.maley@yesbank.in
RajasthanJaipurGround Floor , Plot No: O-19A ,
Ashok Marg, Nr. Ahinsa Circle,
C-Scheme,
Jaipur, Rajasthan
Pin Code : 302 001
Tel No: 0141-4983758
Contact Centre : 1800 1200
E mail: sharad.saraiya@yesbank.in
Uttar Pradesh
(excluding Districts of
Ghaziabad, Gautam
Buddha Nagar,
Saharanpur, Shamli
(Prabudh Nagar),
Muzaffarnagar,
Baghpat, Meerut, Bijnor
and Amroha (Jyotiba
Phule Nagar)
Kanpur14-113 Padam Tower , Civil Lines Kanpur
Pin Code : 208 001
Tel No: 0512 – 6710139
Contact Centre : 1800 1200
E mail : pawan.tejpaul@yesbank.in
West Bengal and SikkimKolkataGround Floor, 45, Jhowtala Road Kolkata.
Pin Code : 700019
Tel No: 033-40581300
Contact Centre : 1800 1200
E mail: tusharkanti.roy@yesbank.in
Districts of Mumbai,
Mumbai Suburban and Thane
Mumbai (I)YES Bank Tower, IndiaBulls Finance Centre – Tower
2 5th Floor, Senapati Bapat Marg,
Elphinstone (W), Mumbai
Pin Code : 400013
Tel No : 022-33574248
Contact Centre : 1800 1200
Email :taroon.shahani@yesbank.in
North, North-West,
West, South-West,
New Delhi and
South districts of Delhi
New Delhi (I)Mezzanine and First Floor,
Plot No. 6, Basant Lok Complex,
Opposite Priya Cinema,
Vasant Vihar,
New Delhi – 110057
Tel. No. : 011- 49433455
Contact Centre : 1800 1200
E mail : sunaina.gupta@yesbank.in
North-East, Central,
Shahdara, East and
South-East districts of
Delhi
New DelhiMezzanine and First Floor,
Plot No. 6, Basant Lok Complex,
Opposite Priya Cinema,
Vasant Vihar,
New Delhi – 110057
Tel. No. : 011- 49433455
Contact Centre : 1800 1200
E mail : sunaina.gupta@yesbank.in
BiharPatnaGround & Mezzanine Floor,
Unit No 201, 2nd Floor,
Rajendra Ram Plaza,
Plot No: 875, Holding No: 373,
Circle No: 6, Exhibition Road, Patna
Pin Code: 800 001
Tel No: 0612 – 3009003/ 02
Contact Centre: 1800 1200
E mail: tusharkanti.roy@yesbank.in
JharkhandRanchiCrosswindz, 41,
Court Road, Ranchi,
Jharkhand
Pin Code : 834001
Tel No : 0651 – 2212711 / 2212713
Contact Centre : 1800 2000
E mail: tusharkanti.roy@yesbank.in
State of Uttarakhand
and seven districts of
Western Uttar Pradesh
namely, Saharanpur,
Shamli (Prabudh
Nagar), Muzaffarnagar,
Baghpat, Meerut, Bijnor
and Amroha (Jyotiba
Phule Nagar)
DehradunGround Floor,
56 Rajpur Road,
Dehradun,
Uttrakhand
Pin Code : 249201
Tel No: 0135 – 3061056
Contact Centre : 1800 2000
E mail : tejpreet.singh@yesbank.in
ChhattisgarhRaipurGround and 1st Floor,
Golchha Chambers,
Near Holy Heart School,
Civil Lines, Raipur,
Chhattisgarh
Pin Code: 492001
Tel No: 0771 – 4210202
Contact Centre : 1800 2000
E mail: tusharkanti.roy@yesbank.in
State of Jammu and
Kashmir
JammuGround Floor, Plot No. 20
Block B/C, Gandhi Nagar
Green Belt,
Jammu
Pin Code : 180004
Tel No: 0191 – 2439871
Contact Centre : 1800 2000
Email: bhupinder.singh7@yesbank.in
Goa and Maharashtra,
(except the districts of
Mumbai, Mumbai
Suburban and Thane)
MumbaiYES Bank Tower,
IndiaBulls Finance Centre – Tower 2
5th Floor, Senapati Bapat Marg,
Elphinstone (W), Mumbai
Pin Code : 400013
Tel No : 022-33574248
Contact Centre : 1800 2000
Email : taroon.shahani@yesbank.in
Kerala, Union Territory
of Lakshadweep and
Union Territory of
Puducherry (only Mahe
Region)
ThiruvananthapuramGround Floor, No. 37, Thycaud
Village, Opp. Tagore Theatre,
Vazhuthacaud, Thiruvananthapuram
Pin code: 695014
Tel No: 0484-2809828
Contact Centre : 1800 1200
E mail: vinodh.sarran@yesbank.in