Ujjivan Small Finance Bank Customer Care

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Ujjivan Small Finance Bank Customer Care Details.

Ujjivan Small Finance Bank 24×7 customer care ensures customers receive assistance on their Ujjivan Small Finance Bank account round the clock. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to Ujjivan Small Finance Bank Customer Care through call 1800 208 2121 , email customercare@ujjivan.com or SMS. If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the court, you need to furnish all the relevant document to prove in the deficiency in service.
Please Note: Timings of Ujjivan Small Finance Bank customer care may vary.

Ujjivan Small Finance Bank Toll Free No

1800 208 2121

Ujjivan Small Finance Bank Email

customercare@ujjivan.com

Head Office Address
Grape Garden, No. 27, 3rd “A” Cross, 18th Main, 6th Block, Koramangala, Bengaluru-560095, Karnataka

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Who can file a complaint in Consumer Court.
Anyone holding relationship with Ujjivan Small Finance Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against Ujjivan Small Finance Bank

STEP 1

Dial 1800 208 2121 from your registered mobile no. to contact Ujjivan Small Finance Bank customer care helpline. You can also email your complaint at customercare@ujjivan.com from your personal Email ID which is registered with Ujjivan Small Finance Bank. Please note down the complaint reference number given by the Ujjivan Small Finance Bank executive at the end of the for future reference. For general complaints, you can call Ujjivan Small Finance Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Ujjivan Small Finance Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact Ujjivan Small Finance Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Ujjivan Small Finance Bank Principal Nodal Officer at:

Grape Garden, No. 27, 3rd “A” Cross, 18th Main, 6th Block, Koramangala, Bengaluru-560095, Karnataka

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the Ujjivan Small Finance Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Ujjivan Small Finance Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the Ujjivan Small Finance Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About Ujjivan Small Finance Bank

About Ujjivan Small Finance Bank customer support center and list of customer care number

The additional information to contact Ujjivan Small Finance Bank branch office, nodal officer via email or through postal communication. Contacting to the Ujjivan Small Finance Bank nodal officer is the second step to redress your grievances.

Ujjivan Small Finance Bank Regional Office

Head Office And South Regional Office
Grape Garden, No. 27, 3rd ‘A’ Cross, 18th Main, 6th Block, Koramangala, Bengaluru – 560 095, Karnataka.
Tel: +91 80 40712121
Fax: +91 80 41468700

West Regional Office
7th Floor, Almonte IT Park, Landmark – Besides Reliance Smart, Kharadi, Pune, Maharashtra 411014.

East Regional Office
Rishi tech Park, 4th Floor, Premises No. 02-0360, Plot No DH-6/2, Action area ID, New Town, Kolkata-700160.
Tel: +91 33 40452121
Fax: +91 33 40452120

North Regional Office
D-7, Vyapar Marg, Block D, Sector 3, Noida, Uttar Pradesh – 201301
Tel: 0120-6262121

Ujjivan Small Finance Bank Nodal Officer South

FUNCTIONARYREGIONAL NODAL OFFICER (SOUTH)
E-MAIL IDrno.south@ujjivan.com
TELEPHONE NUMBER+91 80 4071 2121 EXT – 874
MAILING ADDRESSUJJIVAN SMALL FINANCE BANK LIMITED
GRAPE GARDEN, NO.27, 3RD A CROSS, 18TH MAIN, 6TH
BLOCK KORAMANGALA, BENGALURU – 560095
AREAS OF OPERATIONSKARNATAKA, TAMIL NADU, KERALA, GOA AND
PONDICHERRY

Ujjivan Small Finance Bank Nodal Officer North

FUNCTIONARYREGIONAL NODAL OFFICER  (NORTH)
E-MAIL IDrno.north@ujjivan.com
TELEPHONE NUMBER+91 80 4071 2121 EXT – 874
MAILING ADDRESSUJJIVAN SMALL FINANCE BANK LIMITED
BLOCK- D, PLOT NO -7, VYAPAR MARG, GMTT BULDING
2nd & 3rd FLOOR, SECTOR- 3 , NOIDA, UTTAR PRADESH
– 201301
AREAS OF OPERATIONSDELHI, UTTAR PRADESH, CHANDIGARH, RAJASTHAN,
UTTARAKHAND, PUNJAB, HARYANA, MADHYA
PRADESH, CHHATTISGARH, HIMACHAL PRADESH

Ujjivan Small Finance Bank Nodal Officer East

FUNCTIONARYREGIONAL NODAL OFFICER  (EAST)
E-MAIL IDrno.east@ujjivan.com
TELEPHONE NUMBER+91 80 4071 2121 EXT – 874
MAILING ADDRESSUJJIVAN SMALL FINANCE BANK LIMITED
4TH FLOOR, RISHI TECH PARK, PREMISES NO.02-0360,
PLOT NO.DH-6/2, ACTION AREA 1D, NEW TOWN,
KOLKATA – 70015
AREAS OF OPERATIONSWEST BENGAL, JHARKHAND, ORISSA, BIHAR, ASSAM,
MEGHALAYA, TRIPURA

Ujjivan Small Finance Bank Nodal Officer West

Address and Area of Operation of Banking Ombudsman

FUNCTIONARYREGIONAL NODAL OFFICER  (WEST)
E-MAIL IDrno.west@ujjivan.com
TELEPHONE NUMBER+91 80 4071 2121 EXT – 874
MAILING ADDRESSUJJIVAN SMALL FINANCE BANK LIMITED
ALMONTE –IT PARK, SR NO 8, 7th FLOOR, NEXT TO
RELIANCE SMART, HADAPSAR MUNDHWA BYPASS,
VILLAGE KHARADI, PUNE- 411014.
AREAS OF OPERATIONSMAHARASHTRA, GUJARAT