The West Bengal State Co-operative Bank Customer Care

Solve complaint against The West Bengal State Co-operative Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with The West Bengal State Co-operative Bank

The West Bengal State Co-operative Bank Customer Care Details.

The West Bengal State Co-operative Bank 24×7 customer care ensures customers receive assistance on their The West Bengal State Co-operative Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to The West Bengal State Co-operative Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

The West Bengal State Co-operative Bank Toll Free Number : 033-6290829907

The West Bengal State Co-operative Bank Email : manager.kmb@wbstcb.com

The West Bengal State Co-operative Bank Head Office Address
24A, Waterloo Street, Kolkata-700069

Customer Care Number List

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Who can file a complaint in Consumer Court.
Anyone holding relationship with The West Bengal State Co-operative Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Consumer Court | Delhi High Court | Dwarka Court
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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against The West Bengal State Co-operative Bank

STEP 1

Dial 033-6290829907 from your registered mobile no. to contact The West Bengal State Co-operative Bank customer care helpline. You can also email your complaint at manager.kmb@wbstcb.com from your personal Email ID which is registered with The West Bengal State Co-operative Bank. Please note down the complaint reference number given by the The West Bengal State Co-operative Bank executive at the end of the for future reference. For general complaints, you can call The West Bengal State Co-operative Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the The West Bengal State Co-operative Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact The West Bengal State Co-operative Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the The West Bengal State Co-operative Bank Principal Nodal Officer at:

24A, Waterloo Street, Kolkata-700069

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the The West Bengal State Co-operative Bank. Reserve Bank of India appoints officers to solve the customer complaints if the The West Bengal State Co-operative Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the The West Bengal State Co-operative Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About The West Bengal State Co-operative Bank

About The West Bengal State Co-operative Bank customer support center and list of customer care number

The additional information to contact The West Bengal State Co-operative Bank branch office, nodal officer via email or through postal communication. Contacting to the The West Bengal State Co-operative Bank nodal officer is the second step to redress your grievances.

The West Bengal State Co-operative Bank Regional Offices

Head Office
Address: 24A, Waterloo Street, Kolkata-700069
Contact Number: 6290829907 / 08 /09/ 10, 033 2248-8491, 033 2248-8492, 033-22488692, 033-22480874
Fax No: 033 2248-8488, 033 2248-1728

Regional Office: South 24 Parganas
Address: Diamond Harbour, South 24-Pgs, pin: 743331
Contact Number: 03174-255218
Branch Name: South 24 Parganas
Branch Email: rm.south@wbstcb.com

Kolkata Main Branch
Address: 24A Waterloo Street, Kolkata-700069
Number: (033) 2243-7816
Email: manager.kmb@wbstcb.com

Regional Office: Coochbehar
Address: Biswasingha Rd, Coochbehar, pin: 736101
Contact Number: 03582-222481
Branch Name: Coochbehar
Email: rm.coochbehar@wbstcb.com

Regional Office: North 24 Parganas
Address: 36, Rishi Bankim sarani, Barasat, Kolkata-700124
Number: (033)-2552-3232, 033- 2562-4673
Branch Name: North 24 Parganas
Branch Email: rm.north@wbstcb.com

The West Bengal State Co-operative Bank Branch Details

Branch NameBranch AddressContact NumberBranch Email
Amdanga BranchArkhali, Amdanga Panchayat BDO Building, North 24 Pgs.(03216)260118 / 6292240216bm.amdanga@wbstcb.com
Baduria BranchBaduria Bazar, Vill + P.O. Baduria, North 24 Pgs.(03217)238538 / 9073681101bm.baduria@wbstcb.com
Barasat Branch1st Floor, R.B.C. Road, Near Barasat Court, North 24 Pgs.(033)26528202 / 9073680890bm.barasat@wbstcb.com
Barrackpore BranchAshadwip Municipal Complex, Barrackpore Chiria More, North 24 Pgs.(033)25931651 / 9804774826bm.barrackpore@wbstcb.com
Basirhat BranchNear Basirhat Court, North 24 Pgs.(03217)265233 / 9088473617bm.basirhat@wbstcb.com
Bongaon BranchOpp. Bongaon High School, P.O. Bongaon, North 24 Pgs.(03215)255069 / 9932658022/7797866437bm.bongaon@wbstcb.com
Chandpara BranchNear Chandpara Bus Stop, P.O. Chandpara, North 24 Pgs..(03215)250044 / 9073681043bm.chandpara@wbstcb.com
Dum Dum Branch60 Purba Sinthee Road, Dum Dum, Kolkata – 700030 (Kadamtala Market)(033)25135758 / 9073680575bm.dumdum@wbstcb.com
Habra BranchKali Market, Station Road, P.O. Habra, North 24 Pgs.(03216)237024 / 9073680685bm.habra@wbstcb.com
Helencha BranchP.O. Helencha, P.S. Bagdah, North 24 Pgs.(03215)264771 / 9073680849bm.helencha@wbstcb.com
Kanchrapara BranchLichubagan, Kanchrapara, North 24 Pgs.(033) 2582674 / 9073680690bm.kanchrapara@wbstcb.com
Panshila BranchPanihati Municipality Market Complex, R. N. Avenue, P.O. Khardah, North 24 Pgs..(033)25689191 / 9073680856bm.panshila@wbstcb.com
Behala Branch15 S. N. Roy Road, Kolkata – 700038(033)23761373 / 9073680691bm.behala@wbstcb.com
Beliaghata BranchP/52 C.I.T. Scheme, VIM, Kolkata – 700010(033)23205108 / 7890967258bm.beliaghata@wbstcb.com
Bhowanipore Branch28A S. P. Mukherjee Road, Bhowanipore, Kolkata – 700025(033)40721199 / 7890197252bm.bhowanipore@wbstcb.com
Chetla BranchAuditorium Block, CIT Market, Kolkata – 700027(033)24797747 / 9883465250bm.chetla@wbstcb.com
Entally Branch27/1/C C.I.T. Scheme, LV, Kolkata – 700014(033)22447442 / 9073680918bm.entally@wbstcb.com
Gariahat Branch2/2A Nandy Street, Kolkata – 700029(033)24643203 / 9073680578bm.gariahat@wbstcb.com
Golpark Branch28/3A Gariahat Road, Kolkata – 700029(033)24405654 / 9073680580bm.golpark@wbstcb.com
Hatibagan Branch15/2B Balaram Ghosh Street, Kolkata – 700004(033)25553428 / 9073680714bm.hatibagan@wbstcb.com
Kolkata Main Branch24A Waterloo Street, Kolkata – 700069(033)22437816 / 8617493097manager.kmb@wbstcb.com
New Alipore Branch23/A, New Alipore, Block C, Kolkata – 700053(033)23966156 / 9073680716bm.newalipore@wbstcb.com
Poura Bhavan Branch415A 1St. Floor, FD Block, Sec III, Salt Lake City, Kolkata – 700106(033)23213724 / 9073680838bm.pourabhavan@wbstcb.com
Salt Lake BranchEC Block, Salt Lake City, Kolkata – 700064(033)23370438 / 9073680791bm.saltlake@wbstcb.com
Shyambazar Branch15/2B Balaram Ghosh Street, Kolkata – 700004(033)25556588 / 9073680895bm.shyambazar@wbstcb.com
Siliguri Day Branch1st Floor, Hill Cart Road, Sarkar Mansion, Siliguri, Dist. Darjeeling(03532)432257 / 9073680688bm.siliguri@wbstcb.com
Siliguri Evening Branch1st Floor, Hill Cart Road, Sarkar Mansion, Siliguri, Dist. Darjeeling(03532)432257 / 6292240215bm.siliguri.eve@wbstcb.com
Amtala BranchNear Amtala Bus Stand, P.O. Amtala, Dist. South 24 Pgs(033)24709342 / 9874023511bm.amtala@wbstcb.com
Baruipur BranchNear Baruipur Railway Station, Dist. South 24 Pgs.(033)24338646 / 9073680719bm.baruipur@wbstcb.com
Bhangore BranchBhangore, near Ghatakpukur Bus Stop, South 24 Pgs.(03218)270535 / 8420123691bm.bhangore@wbstcb.com
Bijoygunj BranchBijoygunj Bazar, Mandir Bazar, South 24 Pgs.(03174)277158 / 9432851690bm.bijoyganj@wbstcb.com
Canning BranchVill. Canning Petrol Pump P.O.+P.S. – Canning, Dist. South 24 Parganas, Pin – 743329(03218)255239 / 9073680847bm.canning@wbstcb.com
Diamond Harbour BranchNear Diamond Harbour Municipality, P.O. Diamond Harbour, South 24 Pgs.(03174)255684 / 9836481299bm.diamondharbour@wbstcb.com
Kakdwip BranchKakdwip Bazar, Near Kakdwip Police Station, South 24 Pgs(03210)255043 / 9547234986bm.kakdwip@wbstcb.com
Kashinagar BranchNear Kashinagar Bazar, P.O. Kashinagar, South 24 Pgs.(03174)274221 / 7006778330bm.kashinagar@wbstcb.com
Patharpratima BranchPatharpratima Bazar, South 24 Pgs.(03210)267324 / 8697277147bm.patharpratima@wbstcb.com
Sagar BranchRudranagar, Sagar, South 24 Pgs.(03210)242533 / 9038785360bm.sagar@wbstcb.com
Alipurduar BranchAlipurduar, Dist. Jalpaiguri, Pin – 736121(03564)255242 / 9073681051bm.alipurduar@wbstcb.com
CoochbeharBiswasingha Road, P.O. & Dist. Coochbehar, Pin – 736101(03582)222717 / 9434206832bm.coochbehar@wbstcb.com
Dinhata BranchP.O. Dinhata, Dist. Coochbehar, Pin – 736135(03281)255073 / 9073680913bm.dinhata@wbstcb.com
Falakata BranchFalakata, Dist. Jalpaiguri, Pin – 735211(03563)260273 / 9073680894bm.falakata@wbstcb.com
Mathabhanga BranchMathabhanga, Dist. Coochbehar Pin – 736146(03583)255258 / 8240317537bm.mathabhanga@wbstcb.com
Toofangunj BranchP.O. Toofanganj, Dist. Coochbehar Pin – 736159(03582)244300 / 9903030166bm.toofangunj@wbstcb.com