State Bank of India Customer Care

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State Bank of India Customer Care Details.

State Bank of India 24×7 customer care ensures customers receive assistance on their State Bank of India account round the clock. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to State Bank of India Customer Care through call 1800 11 2211 , email customercare@sbi.co.in or SMS. If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the court, you need to furnish all the relevant document to prove in the deficiency in service.
Please Note: Timings of State Bank of India customer care may vary.

State Bank of India Toll Free No

1800 11 2211

State Bank of India Email

customercare@sbi.co.in

Head Office Address
Building 11, Sansad Marg, Parliament Street, Delhi - 110001, Near Jantar Mantar

About Us

We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with State Bank of India , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Phone Number

Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against State Bank of India

STEP 1

Dial 1800 11 2211 from your registered mobile no. to contact State Bank of India customer care helpline. You can also email your complaint at customercare@sbi.co.in from your personal Email ID which is registered with State Bank of India. Please note down the complaint reference number given by the State Bank of India executive at the end of the for future reference. For general complaints, you can call State Bank of India between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the State Bank of India customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact State Bank of India Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the State Bank of India Principal Nodal Officer at:

Building 11, Sansad Marg, Parliament Street, Delhi - 110001, Near Jantar Mantar

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the State Bank of India. Reserve Bank of India appoints officers to solve the customer complaints if the State Bank of India fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the State Bank of India in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About State Bank of India

About State Bank of India customer support center and list of customer care number

The additional information to contact State Bank of India branch office, nodal officer via email or through postal communication. Contacting to the State Bank of India nodal officer is the second step to redress your grievances.

SBI All India Customer Care Numbers

1800 11 2211 (Phone Banking-24×7)
1800 425 3800 (Phone Banking-24×7)
1800 180 1290 (Credit Cards)
1800 1111 09 (To block card)
1800 425 3800 (Pensioners Helpline)
1800 112 211 (Pensioners Helpline)
1800 11 0001 (Toll Free No. For PMJDY)
1800 180 1111 (Toll Free No. For PMJDY)
1800110009 (Pensioners Helpline)

1860 180 1290 (Credit cards)
080-2659 9990 (Customer Care-24×7)
8422 8455 13 (Available Credit limit)
8422 8455 15 (Status of Credit card last payment)
92237-66666 (“BAL”CALL/SMS)
92238-66666 (“BAL” SMS)
8008-202020 (Unhappy with services-SMS)
9456594143 (SBI Pension Loan)

SBI SMS Service

One Time Registration SMS, ‘REG Account Number’ to 9223488888
De-RegistrationSMS ‘DREG ’ to9223488888
Last Clear BalanceBAL9223766666
Mini Statement or Last 5 TransactionMSTMT9223866666
Cheque Book RequestSend message “CHQREQ” to 9223588888
E-Statement Last 6 monthESTMT <space> <Account Number> <space> <code>

Where Code is any 4 digit number of your choice which
will be used to encrypt the PDF attachment
9223588888
Education Loan Interest CertificateELI <space> <Account Number> <space> <code>9223588888
Home Loan Interest CertificateeHLI <space> <Account Number> <space>
<code> 9223588888
9223588888
ATM Card Blocking‘BLOCK<space>XXXX’ to 567676 (XXXX represents
last 4 digit of the card number)
567676
ATM Card Switch On/Off usage at PoS, ATM, International etc.SMS ‘SWON/SWOFFATM/POS/ECOM/INTL/DOM<space>
XXXX’ to 9223966666
9223966666
Green PINPIN CCCC AAAA to 567676

Where CCCC is the last 4 digits of ATM Card number and AAAA is last 4 digits of the Account Number.
567676
Products DetailsSMS ‘HOME’ or ‘CAR’ to 92235888889223588888

SBI Grievances Redressal Cell

AHMEDABAD
State Bank of India,
Local Head Office,
Lal Darwaja,
Ahmedabad-380 001
E-mail: agmcustomer.lhoahm@sbi.co.in
Grievance Cell Tel no. :
(079) 25506050, 25509103
AMARAVATI
State Bank of India,
Local Head Office(Andhra),
Amaravati Circle,
Hybank Towers,
Gun Foundary,
Hyderbad-500 001
E-mail: agmcustomer.lhoand@sbi.co.in
Grievance Cell Tel no. :
(040) 23387350, 23387268
BANGALORE
State Bank of India,
Local Head Office,
65, St. Mark’s Road,
Bangalore-560 001.
E-mail: agmcustomer.lhoban@sbi.co.in
Grievance Cell Tel no. :
(080) 25943126
BHOPAL
State Bank of India,
Local Head Office,
Hoshangabad Road,
Bhopal-462 011.
E-mail: agmcustomer.lhobho@sbi.co.in
Grievance Cell Tel no. :
(0755) 2575226, 2575229
BHUBANESWAR
State Bank of India,
Local Head Office ,
111/1, Pandit Jawaharlal Nehru Marg,
Bhubaneswar – 751 001.
E-mail:agmcustomer.lhobhu@sbi.co.in
Grievance Cell Tel no. :
(0674)2600554, 2600682
CHANDIGARH
State Bank of India,
Local Head Office,
Sector-17-A, Chandigarh-160 017.
E-mail: agmcustomer.lhocha@sbi.co.in
Grievance Cell Tel no. : (0172)4567120, 4567075
CHENNAI
State Bank of India,
Local Head Office,
Circletop House,
Aparna Complex,
16 , College Lane,
Chennai-600 006.
E-mail: agmcustomer.lhoche@sbi.co.in
Grievance Cell Tel no. :
(044) 28308409, 28308488
DELHI
State Bank of India,
Local Head Office,
11, Parliament Street,
New Delhi-110 001.
E-mail: agmcustomer.lhodel@sbi.co.in
Grievance Cell Tel no. :
(011)23407121, 23407227
GUWAHATI
State Bank of India,
Local Head Office,
Opp. Assam Sachivalay,
G S Road, Dispur,
Guwahati – 781006
E-mail: agmcustomer.lhoguw@sbi.co.in
Grievance Cell Tel no. :
(0361)2237663, 2237513
HYDERABAD
State Bank of India,
Local Head Office,
Bank Street, Koti,
Hyderabad – 500 095.
E-mail: agmcustomer.lhohyd@sbi.co.in
Grievance Cell Tel no. :
(040)23466513,24751010
JAIPUR
State Bank of India,
Local Head Office,
Near Udyog Bhavan,
Tilak Marg, C-Scheme,
Jaipur – 302 005.
E-mail: agmcustomer.lhojai@sbi.co.in
Grievance Cell Tel no. :
(0141)2256326
KOLKATA
State Bank of India,
Local Head Office,
‘Samriddhi Bhavan,
1, Strand Road ,
Kolkata-700 001.
Email :agmcustomer.lhokol@sbi.co.in
Grievance Cell Tel no.
91 3322489333, 9674710403
LUCKNOW
State Bank of India,
Local Head Office,
Motimahal Marg,
Hazratganj,
Lucknow-226 001.
E-mail: agmcustomer.lholuc@sbi.co.in
Grievance Cell Tel no. :
(0522) 2295391, 2295392, 2295395
MAHARASHTRA
State Bank of India,
Local Head Office,
“Synergy”, B.K.C.,
Mumbai-400 051.
E-mail: agmcustomer.lhomah@sbi.co.in
Grievance Cell Tel no. :
(022) 26445626, 67514142, 67514137
MUMBAI (Metro)
State Bank of India ,
Mumbai Metro (A&BU),
“Synergy”, B.K.C.,
Mumbai-400 051.
E-mail: agmcustomer.lhomum@sbi.co.in
Grievance Cell Tel no. :
(022) 26445863, 26445864
PATNA
State Bank of India,
Local Head Office,
West of Gandhi Maidan,
Patna-800 001.
E-mail: agmcustomer.lhopat@sbi.co.in
Grievance Cell Tel no. :
(0612) 2219469
THIRUVANANTHAPURAM
State Bank of India,
Local Head Office,
Poojappura
Thiruvananthapuram, Pin-695 012
E-mail: agmcustomer.lhotri@sbi.co.in
Grievance Cell Tel no. :
(0471)2192666, 91 945701600

SBI All India Contact Numbers- PMJDY

Andhra PradeshANDHRA BANK99598886151800-425-8525doraswamy@andhrabank.co.in 
slbc@andhrabank.co.in
Andaman and Nicobar IslandsState Bank of India96747100121800-345-4545gm2.lhokol@sbi.co.in
Arunachal PradeshState Bank of India94357066881800-345-3616gm1.lhoguw@sbi.co.in
AssamState Bank of India94357066881800 345 3756gm1.lhoguw@sbi.co.in
BiharState Bank of India99559916361800-345-6195gm1.lhopat@sbi.co.in
ChandigarhPunjab National Bank8527971171800-180-1111vpjain@pnb.co.in
ChattisgarhState Bank of India77709563331800-233-4358gm3.lhobho@sbi.co.in
Dadra and Nagar HaveliDENA BANK99791181491800-233-1000kcchhipa@denabank.co.in
Daman and DiuDENA BANK99791181491800-233-1000kcchhipa@denabank.co.in
National Capital Territory of DelhiOriental Bank of Commerce81304188661800-1800-124slbc.del@obc.co.in
GujaratDENA BANK99791181491800-233-1000kcchhipa@denabank.co.in
HaryanaPunjab National Bank85279711171800-180-1111vpjain@pnb.co.in
Himachal PradeshUCO BANK94646604151800-180-8053fgm.chng@ucobank.co.in
JharkhandBANK OF INDIA94310862221800-345-6576alok.yadav@bankofindia.co.in
KarnatakaSYNDICATE BANK94498601131800-4259-7777copscdgm@syndicatebank.co.in
KeralaCANARA BANK98957447771800-425-11222balachandrankr@canarabank.com
LakshadweepSYNDICATE BANK94498601131800-4259-7777copscdgm@syndicatebank.co.in
Madhya PradeshCentral Bank of India0755-2674022, 94069001341800-233-4035zmbhopzo@centralbank.co.in
MaharashtraBank of Maharashtra97300005081800-102-2636dgmfislbc@mahabank.co.in
ManipurState Bank of India9771469967Setup in progressdgmfislbc@mahabank.co.in
MeghalayaState Bank of India8133014444Setup in progressgm2.lhoguw@sbi.co.in
MizoramState Bank of India8133014444Setup in progressgm2.lhoguw@sbi.co.in
NagalandState Bank of India81330144441800 345 3707gm2.lhoguw@sbi.co.in
Odisha(Orissa)UCO BANK99378146091800-345-6551fgm.orissa@ucobank.co.in
Puducherry (Pondicherry)INDIAN BANK94883667801800-4250-0000parthasarathy@indianbank.co.in
PunjabPunjab National Bank81466494001800-180-1111harpalsingh@pnb.co.in
RajasthanBank of Baroda99833211351800-180-6546zm.rz@bankofbaroda.com
SikkimState Bank of India80011966681800-345-3256dgm.zosil@sbi.co.in 
gm3.lhokol@sbi.co.in
Tamil NaduINDIAN OVERSEAS BANK89399395521800-425-4415sbc@iobnet.co.in
TelanganaState Bank of Hyderabad76740888421800-425-1825dgmfi@sbhyd.co.in
TripuraUNITED BANK OF INDIA98310216191800-345-3343gmrecv@unitedbank.co.in
Uttar PradeshBank of Baroda0522-66777171800-223-344/1800-102-4455zm.upu@bankofbaroda.com
UttarakhandState Bank of India81302599551800-180-4167gm2.lhodel@sbi.co.in
West BengalUNITED BANK OF INDIA98310216191800-345-3343gmrecv@unitedbank.co.in

SBI Customer Care for NRI’s

Australia1800-012-473
Bahrain80-801-724
Belgium80-076-562
Canada1866-3284-209
France800-740-849
Germany800-183-0736
Hong Kong800-932-045
India1800 425 3800 or 1800 11 2211 or +91-80-26599990 (chargeable)
Italy800-789-407
Japan006-633-812-439
Netherlands800-022-3031
New Zealand800-449-909
Oman800-757-92
Qatar00800-100-157
Russia810-800-293-010-12
Saudi Arabia800-814-4209
Singapore800-101-2333
South Africa800-982-360
UAE800-091-190-05
UK808-101-7633
USA1866-328-4209

SBI Nodal Officer details for NRI’s

Arunachal Pradesh
Assam
Manipur
Meghalaya
Mizoram
Nagaland
Tripura
nridesk.guwahati@sbi.co.in0361-2237595
Telangananridesk.hyderabad@sbi.co.in040-23466316
040-23466294
Bihar
Jharkhand
nridesk.patna@sbi.co.in0612-2219077
Chandigarh
Haryana
Himachal Pradesh
Jammu & Kashmir
Punjab
nridesk.chandigarh@sbi.co.in0172-4567535
Chhattisgarh
Madhya Pradesh
nridesk.bhopal@sbi.co.in0755-2575974
Delhi
Haryana (Sonipat/ Faridabad/Gurgaon)
Uttrakhand
Western Uttar Pradesh
nridesk.delhi@sbi.co.in011-23407397 / 23407141
Eastern Uttar Pradeshnridesk.lucknow@sbi.co.in0522-2295499 / 2295494
Gujaratnridesk.ahmedabad@sbi.co.in079-25506476
Karnatakanridesk.bangalore@sbi.co.in080-25943152
Keralanridesk.kerala@sbi.co.in0471-2192355/2351836
Maharashtra
Goa
nridesk.abumum@sbi.co.in
nridesk.mumbai@sbi.co.in
022-67514147
022-67514151
Orissanridesk.bhubaneswar@sbi.co.in0674-2392050
0674-2392963
Pondicherry
Tamil Nadu
nridesk.chennai@sbi.co.in044-28308768
West Bengalnridesk.kolkata@sbi.co.in033-22131707
Rajasthannridesk.jaipur@sbi.co.in0141-2256280
Andhra Pradeshnridesk.lhoand@sbi.co.in040-23387491

Contact Details of SBI Relationship Mangers at Representative Offices (ROs)

State Bank of India, Representative Office, Dubai,UAE
Representative Office,
P.O. Box – 126959
Room No. 110, 1st Floor,
The Business Center,
Khalid Bin Walid Road (Bur Juman Metro Station Exit 4), Bur Dubai,
Tel: +971 43537336
Fax: +971 43536199
cro.rodubai@sbi.co.in
dubai@sbi.co.in

State Bank of India, Representative Office, Abu Dhabi, UAE
Representative Office,
P.O. Box – 111783,
Office 2303, Commercial Tower (Tower A),
Behind City Seasons Hotel /
Honda Showroom, Electra Road,
Abu Dhabi, UAE
Tel: +971 24469488
Fax: +971 24469489
sbi.roabudhabi@statebank.com

State Bank of India (SBI) a Fortune 500 company, is an Indian Multinational, Public Sector Banking and Financial services statutory body headquartered in Mumbai. The rich heritage and legacy of over 200 years, accredits SBI as the most trusted Bank by Indians through generations.

SBI, the largest Indian Bank with 1/4th market share, serves over 44 crore customers through its vast network of over 22,000 branches, 58,500 ATMs, 66,000 BC outlets, with an undeterred focus on innovation, and customer centricity, which stems from the core values of the Bank – Service, Transparency, Ethics, Politeness and Sustainability.