RBL Bank Customer Care

Solve complaint against RBL Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with RBL Bank

RBL Bank Customer Care Details.

RBL Bank 24×7 customer care ensures customers receive assistance on their RBL Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to RBL Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

RBL Bank Toll Free Number : +91 22 6115 6300

RBL Bank Email : customercare@rblbank.com

RBL Bank Head Office Address
Mahavir, Shri Shahu Market Yard, Kolhapur - 416005. Maharashtra State, India.

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We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with RBL Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against RBL Bank

STEP 1

Dial +91 22 6115 6300 from your registered mobile no. to contact RBL Bank customer care helpline. You can also email your complaint at customercare@rblbank.com from your personal Email ID which is registered with RBL Bank. Please note down the complaint reference number given by the RBL Bank executive at the end of the for future reference. For general complaints, you can call RBL Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the RBL Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact RBL Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the RBL Bank Principal Nodal Officer at:

Mahavir, Shri Shahu Market Yard, Kolhapur - 416005. Maharashtra State, India.

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the RBL Bank. Reserve Bank of India appoints officers to solve the customer complaints if the RBL Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the RBL Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About RBL Bank

About RBL Bank customer support center and list of customer care number

The additional information to contact RBL Bank branch office, nodal officer via email or through postal communication. Contacting to the RBL Bank nodal officer is the second step to redress your grievances.

Administrative Office
RBL Bank Ltd.
Mahavir, Shri Shahu Market Yard,
Kolhapur – 416005. Maharashtra State, India.
Call : +91 231 2650981 to 984

Registered Office
RBL Bank Ltd.
1st Lane, Shahupuri, Kolhapur – 416001. Maharashtra State, India.
Call : +91 231 6650214

Corporate Office
RBL Bank Ltd.
One World Center, Tower 2B, 6th Floor, 841, Senapati Bapat Marg,
Lower Parel (W), Mumbai 400013. Call : +91 22 4302 0600