Dial +91 22 6115 6300 from your registered mobile no. to contact RBL Bank customer care helpline. You can also email your complaint at firstname.lastname@example.org from your personal Email ID which is registered with RBL Bank. Please note down the complaint reference number given by the RBL Bank executive at the end of the for future reference. For general complaints, you can call RBL Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the RBL Bank customer care anytime.
View Email format
View Chargeback Application format.
The turn-around time for responding to a complaint is:
3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days: Cases involving 3rd party (other Banks)
45 to 90 days: Chargeback related cases.