NESF Bank Nodal Officer Details
The only institution from North-Eastern state of India to receive this recognition to establish Small Finance Bank. The main objective behind setting up small finance bank by RBI was to drive the objective of financial inclusion by making provision of savings and to provide credit to small business units, small and marginal farmers, micro and small industries and other unorganized sector entities, through high-end technology, low cost operations.
If you have any grievance or complaint, please contact the officials at your nearest branch. You may also use the Complaint Box, Complaint Book available at branch for submitting your complaints.
Please use the following escalation matrix, if your grievances remain unresolved.
LEVEL 1: Branch Manager / PHONE BANKING NUMBER / CUSTOMER CARE CENTER.
Please contact the Branch Manager at your nearest branch office or contact our Phone Banking Officer at 1800-121-1905 or send email to firstname.lastname@example.org.
LEVEL 2: Zonal Head
If you are not satisfied with the solution received from the branch head or if you don’t receive a response in 3 working days, please contact respective Zonal Head.
LEVEL 3: Principal Nodal Officer
Please contact our Principal Nodal Officer if you are not satisfied with solution provided by Zonal Head within 7 working days.
Principal Nodal Officer,
North East Small Finance Bank
3rd Floor, Fortune Central, Basisthapur
Bye lane 3, Beltola, Guwahati, Assam
Contact Number :9954437858