North East Small Finance Bank Customer Care

Solve complaint against North East Small Finance Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with North East Small Finance Bank

North East Small Finance Bank Customer Care Details.

North East Small Finance Bank 24×7 customer care ensures customers receive assistance on their North East Small Finance Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to North East Small Finance Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

North East Small Finance Bank Toll Free Number : 1800-121-1905

North East Small Finance Bank Email : principal.nodalofficer@nesfb.com

North East Small Finance Bank Head Office Address
1st & 3rd Floor, Fortune Central , Basisthapur, Bye lane 3, Beltola Guwahati, Assam 781028

About Us

We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with North East Small Finance Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against North East Small Finance Bank

STEP 1

Dial 1800-121-1905 from your registered mobile no. to contact North East Small Finance Bank customer care helpline. You can also email your complaint at principal.nodalofficer@nesfb.com from your personal Email ID which is registered with North East Small Finance Bank. Please note down the complaint reference number given by the North East Small Finance Bank executive at the end of the for future reference. For general complaints, you can call North East Small Finance Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the North East Small Finance Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact North East Small Finance Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the North East Small Finance Bank Principal Nodal Officer at:

1st & 3rd Floor, Fortune Central , Basisthapur, Bye lane 3, Beltola Guwahati, Assam 781028

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the North East Small Finance Bank. Reserve Bank of India appoints officers to solve the customer complaints if the North East Small Finance Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the North East Small Finance Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About North East Small Finance Bank

About North East Small Finance Bank customer support center and list of customer care number

The additional information to contact North East Small Finance Bank branch office, nodal officer via email or through postal communication. Contacting to the North East Small Finance Bank nodal officer is the second step to redress your grievances.

NESF Bank Nodal Officer Details

The only institution from North-Eastern state of India to receive this recognition to establish Small Finance Bank. The main objective behind setting up small finance bank by RBI was to drive the objective of financial inclusion by making provision of savings and to provide credit to small business units, small and marginal farmers, micro and small industries and other unorganized sector entities, through high-end technology, low cost operations.

If you have any grievance or complaint, please contact the officials at your nearest branch. You may also use the Complaint Box, Complaint Book available at branch for submitting your complaints.
Please use the following escalation matrix, if your grievances remain unresolved.

LEVEL 1: Branch Manager / PHONE BANKING NUMBER / CUSTOMER CARE CENTER.
Please contact the Branch Manager at your nearest branch office or contact our Phone Banking Officer at 1800-121-1905 or send email to customercare@nesfb.com.

LEVEL 2: Zonal Head
If you are not satisfied with the solution received from the branch head or if you don’t receive a response in 3 working days, please contact respective Zonal Head.

LEVEL 3: Principal Nodal Officer
Please contact our Principal Nodal Officer if you are not satisfied with solution provided by Zonal Head within 7 working days.

Devashish Bhattacharya
Principal Nodal Officer,
North East Small Finance Bank
3rd Floor, Fortune Central, Basisthapur
Bye lane 3, Beltola, Guwahati, Assam
781028
Email: principal.nodalofficer@nesfb.com
Contact Number :9954437858