Mahanagar Bank Customer Care

Solve complaint against Mahanagar Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with Mahanagar Bank

Mahanagar Bank Customer Care Details.

Mahanagar Bank 24×7 customer care ensures customers receive assistance on their Mahanagar Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to Mahanagar Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

Mahanagar Bank Toll Free Number : 1800220096

Mahanagar Bank Email : complaint@mahanagarbank.com

Mahanagar Bank Head Office Address
GS Mahanagar Co-Op Bank Ltd, Hiramani Super Market BLDG, DR.B.A.Road, Lalbag, Mumbai- 400012.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with Mahanagar Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against Mahanagar Bank

STEP 1

Dial 1800220096 from your registered mobile no. to contact Mahanagar Bank customer care helpline. You can also email your complaint at complaint@mahanagarbank.com from your personal Email ID which is registered with Mahanagar Bank. Please note down the complaint reference number given by the Mahanagar Bank executive at the end of the for future reference. For general complaints, you can call Mahanagar Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Mahanagar Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact Mahanagar Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Mahanagar Bank Principal Nodal Officer at:

GS Mahanagar Co-Op Bank Ltd, Hiramani Super Market BLDG, DR.B.A.Road, Lalbag, Mumbai- 400012.

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the Mahanagar Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Mahanagar Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the Mahanagar Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About Mahanagar Bank

About Mahanagar Bank customer support center and list of customer care number

The additional information to contact Mahanagar Bank branch office, nodal officer via email or through postal communication. Contacting to the Mahanagar Bank nodal officer is the second step to redress your grievances.
  • Bank was established under the name of “The Ahmednagar Sahakari Bank Ltd.” on 6th October 1973 by Late.Solicitor Shri. G.S.Shelke and his colleagues 
  • The new name came “The Mahanagar Co-operative Bank Ltd.” into force with effect from 21st January, 1998.
  • Secured ‘A’ grade classification from Reserve Bank of India on 30th January 1998
  • Bank has a total of 67 Branches and nonstop 12 hours service in 5 Branches and 52 ATM machines.
  • Area of operation covers the all over Maharashtra
  • Fastest growing Bank in the Co-operative sector.
  • Introduction of Modern Banking Services such as ATM Centers, Debit Card, Home Banking, RTGS, NEFT, Demat,online banking, etc.
  •  Introductin to introduced “Total Bank Automation”