Kotak Mahindra Bank Customer Care

Solve complaint against Kotak Mahindra Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with Kotak Mahindra Bank

Kotak Mahindra Bank Customer Care Details.

Kotak Mahindra Bank 24×7 customer care ensures customers receive assistance on their Kotak Mahindra Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to Kotak Mahindra Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

Kotak Mahindra Bank Toll Free Number : 1860 266 0811

Kotak Mahindra Bank Email : ceo@kotak.com

Kotak Mahindra Bank Head Office Address
Kotak Mahindra Bank Ltd. P.O. Box: 16344, Mumbai - 400013, Maharashtra, India

About Us

We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with Kotak Mahindra Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against Kotak Mahindra Bank

STEP 1

Dial 1860 266 0811 from your registered mobile no. to contact Kotak Mahindra Bank customer care helpline. You can also email your complaint at ceo@kotak.com from your personal Email ID which is registered with Kotak Mahindra Bank. Please note down the complaint reference number given by the Kotak Mahindra Bank executive at the end of the for future reference. For general complaints, you can call Kotak Mahindra Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Kotak Mahindra Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact Kotak Mahindra Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Kotak Mahindra Bank Principal Nodal Officer at:

Kotak Mahindra Bank Ltd. P.O. Box: 16344, Mumbai - 400013, Maharashtra, India

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the Kotak Mahindra Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Kotak Mahindra Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the Kotak Mahindra Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About Kotak Mahindra Bank

About Kotak Mahindra Bank customer support center and list of customer care number

The additional information to contact Kotak Mahindra Bank branch office, nodal officer via email or through postal communication. Contacting to the Kotak Mahindra Bank nodal officer is the second step to redress your grievances.

Kotak Mahindra Bank City Wise Customer Care

CityCustomer Care Number
Ahmedabad6600 6022
Hyderabad6600 6022
Jalandhar95161 6500 6022
Indore011-66006022
Chandigarh0161 6500 6022
Chennai6600 6022
Kochi0422 6600 6022
Kolkata6550 6022
Surat6600 6022
Gurgaon9511 6600 6022
Jaipur6536 022
Kanpur011 6600 602
Kottayam0422 6600 6022
New Delhi011-6600 6022
Ludhiana65006022
Lucknow011 6600 6022
Jaipur6536 022
Varanasi011 6600 6022
Pune6521 6022
Bangalore6600 6022
Noida9511 6600 6022
Rajkot6600 6022
Mumbai6600 6022

Kotak Mahindra Bank Important Links

Kotak Mahindra Bank Senior Management Contact Details

You can also write to the Kotak Mahindra Bank Senior Management regarding your queries and complaints.

NameEmail ID
Mr. U. Kotak Executive Vice Chairman and Managing Directorceo@kotak.com
Mr. D. Gupta Joint Managing Directorjmd.dg@kotak.com
Ms. S. Ekambaram Country Head – Consumer Bankingcountryhead.consumer@kotak.com
Mr. K.V.S. Manian Country Head – Wholesale & Investment Bankingcountryhead.wb@kotak.com
Mr. D Kannan Country Head – Commercial Bankingcountryhead.cb@kotak.com

811 related calls 1860 266 0811 between 9.30am to 6.30pm (Monday to Saturday excluding holidays)
Loan related call 1860 266 2666 between 9.00am to 6.00pm (Monday to Saturday excluding holidays)
Fraud or any unauthorized transaction in your Account / Credit Card: 1800 209 0000 (Operational 24*7)

Kotak Mahindra Bank International Customer Care

When dialing from abroad the banking and credit card numbers will not get connected and to call our 24*7 customer service from any country outside India, please use either the abroad helpline number (+91 22 6204 2001), which is chargeable*** 

USA
1855-3656767

SINGAPORE
+658001013054

AUSTRALIA
001180044990000

UAE
80001830148

HONG KONG
00180044990000

UK
0080044990000

CANADA
18557684020

Kotak Mahindra Bank SMS Service

To get quick text updates via your mobile phone, just SMS the short codes to 5676788 or 997 105 6767 from your registered mobile

To KnowYour SMSKotak’ s ReplySMS Number
Your current amount dueCCBAL < Last 4 digits of your Kotak Credit Card Number >Total outstanding on Kotak Card XX1234 on 31-Jan-2012 18:45 is Rs. 10000.005676788 or 9971056767
Your amount due as per last statementCCDUE < Last 4 digits of your Kotak Credit Card Number >Total Due on Kotak Card XX1234 is Rs. 10000.00, Min amt Rs. 1000.00, due by 17- Feb-2012.5676788 or 9971056767
Your last three transactionsCCTXN < Last 4 digits of your Kotak Credit Card Number >Last 3 transaction on Kotak Card XX12345676788 or 9971056767
Your last payment receivedCCPYMT < Last 4 digits of your Kotak Credit Card Number >Payment of Rs. 8000.00 received on 14-Feb-2012, subject to realisation.5676788 or 9971056767
Your total spends this monthCCSPND < Last 4 digits of your Kotak Credit Card Number >The total retail spends on your Kotak Card in the current statement is Rs. 10000.005676788 or 9971056767
Your available credit balanceCCAVBL < Last 4 digits of your Kotak Credit Card Number >Total outstanding on Card No XX1234 on 31-Jan-2012 is Rs. 10000.00. Available Cash limit is Rs. 4000.00. Available Credit Limit is Rs. 20000.005676788 or 9971056767
Your credit card application statusCCAPP < your 13 digit Application Number >You will receive an SMS on the status of your application whether approved, declined or in process.5676788 or 9971056767
IVR TRANSACTION PASSWORD(OTP)KOTP<LAST FOUR DIGIT OF CARD NUMBERYour One Time Password for Kotak Card xx8563 is XXXXXX. Validity: X hours. Please enter this number during your IVR transaction.5676798 or 9212738927
PVR COUPON BALANCE(Unclaimed)PVRBAL1. Our system is down at the moment and hence we are unable to process the request. Please try after some time.
2. For your Kotak PVR Card XX:p2 Free PVR Ticket UNUSED VOUCHERS and EXP DATE are :p1
3. For your Kotak PVR Card XX:p2 Free PVR Ticket UNUSED VOUCHERS and EXP DATE are :p1
4. Please claim your coupon codes by sending an SMS PVRKCC XXX to 5676788 or Login into Net Banking section at www.kotak.com. Post this you can avail your free tickets
5676788
CLAIM PVR COUPON CODESPVRKCC <FIRST 3 WORDS OF THE MONTH1. The request cannot be processed as coupon code for free PVR ticket for the month of :p1 have been claimed and are showing as used.
2. Our system is down at the moment and hence we are unable to process the request. Please try after some time.
3. Dear Customer, voucher for :p4 Free PVR ticket on Kotak PVR Card XX:p1 is :p2 valid till :p3 .To redeem visit PVR Cinema / website
4. Dear Customer, voucher for :p4 Free PVR ticket on Kotak PVR Card XX:p1 is :p2 valid till :p3 .To redeem visit PVR Cinema / website
5. The request cannot be processed at our end as we find you have not met the eligibility criteria for the billing cycle for which SMS is sent by you.
6. The request cannot be processed, as you were required to claim the free PVR tickets by :p2 , for the month of :p3 for which SMS was sent by you.
7. Dear RAHUL KAKKAR, voucher for 1 Free PVR ticket on Kotak PVR Card XX1234 is PGTTL3, valid till 31.10.11.To redeem visit PVR Cinema / website
5676788
PHYSICAL ATM PINCCPINYour request for new PIN generation has been received. The same will be processed in 7 working days and sent to your registered mail address.5676788 or 9971056767
VBV UnblockingKOTAK UNBLOCK <LAST FOUR DIGITS OF CARD NUMBER>VerifiedByVisa password for your Kotak Credit Card ending with XXXX is unblocked. You can continue to enjoy your card for doing online purchases.5676798
Card ReplacementREPLACEThank you for your request. Your replacement card will be dispatched in 7 working days.5676788
Card RedisptachDISPATCHThank you for request .Kotak representative will get in touch with you for processing the request5676788
Last 3 Transactions/DebitsK CCTXN ALast 3 transactions on Kotak Card xx1961 ~ a) 16-Sep-10 Rs. 3500.00 DR~b) 05-Sep-10 Rs. 2900.00 DR~c) 31-Aug-10 Rs. 9100.00 DR5676788
Total Spends In The Current BillK CCSPND AThe total retail spends on your Kotak Card in the current bill is Rs. XXXX5676788
Pre-OTP for IVRKOTP XXXXYour One Time Password for Kotak Card xx8563 is XXXXXX. Validity: X hours. Please enter this number during your IVR transaction.5676788
Card BlockingK CCLOST xxxxYour Kotak Credit Card ending with xx7642 has been blocked successfully. To request replacement SMS REPLACE to 56767885676788
Your credit card reward point balanceCCREW < Last 4 digits of your Kotak Credit Card Number >Your Kotak credit card number ending with xx6789 has XXX reward points as per your latest statement. Visit Kotak.com to know more about reward redemption options.5676788 or 9971056767

Kotak Mahindra Bank Branch level Customer Service Committee

Branch Level Customer Service Committees (BLCSC) at the Kotak Mahindra branches shall be constituted, in order to encourage a formal channel of communication between the customers and the Kotak Mahindra. Such committees would also include their customers too. A senior citizen customer may preferably be included therein. The BLCSC shallmeet at least once in a month to study complaints/suggestions, cases of delay, difficulties faced/reported by customers/members of the Committee and evolve ways and means of improving customer services.The BLCSC shall also submit quarterly reports givinginputs/suggestions to the Designated Team for onward submission to the Standing Committee on Customer Services for their examination.