West Bengal

Bankura

CC/100/2023

Ruma Chatterjee Patra - Complainant(s)

Versus

Whirlpool Bankura Service Centre - Opp.Party(s)

Self

12 Nov 2024

ORDER

IN    THE   DISTRICT   CONSUMER   DISPUTES   REDRESSAL COMMISSION, BANKURA

  Consumer Complaint No.100/2023

Date of Filing:  03/11/2023

Before:                                        

1. Samiran Dutta                                     Ld. President      

2. Siddhartha Sankar Bhui                    Ld. Member

3. Kabita Acharjee (Goswami)              Ld. Member

 

For the Complainant: Self

For the O.P.2 & 3: Ld. Advocate Jayanta Kumar Mukhopadhyay

 

Complainant:

Ruma Chatterjee Patra,W/O-Utpal Patra,C/O-Mukul Biswas,Indaragora Hareswar Mela,Bankura,P.S-Bankura,Dist-Bankura,Pin-722101,Mob-8902258115

 

Opposite Party:

1. Whirlpool Bankura Service Centre,Near State Express Courier Ground Floor J.L.No.205 Gopinathpur Road Demurari,Bankura,Pin-722101
2. Whirlpool of India Pvt.Ltd.Arch Water Front,Sector-V, Saltlake City Kolkata-700091
3. Whirlpool of India Ltd.Plot No-40,Sector-44 Gurgaon-122002

 

FINAL ORDER / JUDGEMENT      

 

Order No.12

Dated:12-11-2024

No step is taken by the Complainant who is found absent on repeated call.

O.P. 2 & 3 files hazira through Advocate along with written argument.

It appears from the record that the Complainant has been directed to take step for adding the product seller but the product seller has not been brought on record. The Complainant is not however interested to proceed with the case. However, in view of Section 38(3)(c) of the Consumer Protection Act, 2019 the Commission proceeds to decide the case on merit in absence of the Complainant.

The Complainant’s case is that he purchased a double door Refrigerator of Whirlpool on 26/01/2018 from Khosla Electronics Pvt. Ltd., Kanchrapara showroom, North 24 Pgs. for Rs.22,500/- but in the Year-2022 the said Refrigerator generated technical problem for which O.P. NO.1 was approached for proper service and maintenance but of no avail. The Complainant has therefore approached this Commission for appropriate relief.

O.P.2 & 3 /Manufacturing Co. contested the case by filing a written version stated therein that the product seller is a necessary party in this case and that they being the Manufacturing co. has no liability in this case beyond the Warranty Period and without any manufacturing defect of the product.

                                                                                                                                                                                        Contd…..p/2

Page: 2

-: Decision with reasons:-

Having regard to the facts of the case, contention, submission, and documents on both sides the Commission finds that the Complainant purchased the Refrigerator on 26/01/2018 and after using the same for about four years without any problem she came forward with the plea of technical defect of the Refrigerator by approaching the local Whirlpool Service centre/ O.P.1.  O.P. 2 & 3/Manufacturing Co. has no liability beyond the Warranty Period for service and maintenance of the product unless manufacturing defect is detected. Product seller i.e. Khosla Electronics Pvt. Ltd. has not been brought on record who is to account for proper service and maintenance of the product. O.P. NO.1/Local Service Centre is not liable for service and maintenance of the product beyond the Warranty Period subject to payment of requisite charges.

With this observation the case is disposed of by directing O.P. NO.1/Service Centre to render satisfactory service and maintenance of the Refrigerator in question on payment of requisite charges at the desire of the Complainant within three months time from this Order.                                                                                                                       

Both parties be supplied copy of this Order free of cost.

 

     __________________                                   ________________                               ________________

 HON’BLE   PRESIDENT                           HON’BLE    MEMBER                       HON’BLE    MEMBER