Punjab

Sangrur

CC/189/2022

Paramjit Kaur - Complainant(s)

Versus

Vishal Mega Mart - Opp.Party(s)

Sh. G.S.Nehal

10 Oct 2023

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, SANGRUR .

                                                                        Complaint No.  189

 Instituted on:     15.02.2022

                                                                         Decided on:       10.10.2023

 

 

Paramjit Kaur aged about 45 years son of Sh. Manjit Singh, resident of Village Gujjran, tehsil Sunam, District Sangrur.

                                                          …. Complainant.     

                                                 Versus

Vishal Mega Mart, Opposite Naina Devi Mandir, Dhuri Road, Sangrur-148001 through its Branch Manager/Authorized Signatory. 

             ….Opposite party

 

For the complainant  : Shri G.S.Nehal, Adv.              

For the OP                : Exparte.

 

Quorum                                           

Jot Naranjan Singh Gill, President

Sarita Garg, Member

Kanwaljeet Singh, Member

 

ORDER

SARITA GARG, MEMBER

1.             Complainant has filed this complaint alleging inter-alia that on 06.08.2020 he purchased seven items including Imli Tree Kasuri methi  by paying total amount of Rs.421.50 from the OP. Opposite party issued him invoice bearing number 5013060010358 dated 06.08.2020 which was also paid then and there.  This is how complainant acquired status of consumer vis-à-vis OP which in turns can also well termed to be a supplier.  However, complainant noticed that imli tree Kasuri methi  which he had purchased  was manufactured in June, 2019 and there was a clear advisory mentioned thereon that the said product should have been used best before June, 2020 which shows that the said product could have been used within 12 months without any harmful effect.  Faced with this situation, the complainant approached the OP with a request either to refund him the price of the said product worth Rs.21/- or to replace the same but what to talk of doing either of the things OP engaged him into unreasonable situation thereby leaving complainant with no other option except to approach this Commission with present complaint. As such, alleging deficiency in service on the part of the OP, the complainant has prayed that the OP be directed to refund the amount of Rs.21/- being price of the imli tree Kasuri methi and further to pay Rs.1,00,000/- as compensation on account of mental agony, harassment and Rs.11,000/- as litigation expenses. 

2.             After filing of this complaint, notice of the same was issued to the OP. The OP in its reply took some preliminary objections that each and every averment, statement and allegations in the complaint have been denied. Further it is stated that the complaint is not maintainable, that the complaint is misconceived, erroneous and is also untenable in the eyes of law, that the complaint is wholly and utterly devoid of any grounds and that the complainant has failed to meet its burden of proof by having failed to establish that the product in question is in the same one as had been sold by the OP to the complainant. It is further stated that the complainant has not apprised the Commission about  the difference between a ‘Best Before Date’ and ‘Expiry date’ of a product. It is stated that there is no deficiency in service on the part of the OP. On merits, the allegations leveled in the complaint have been denied in toto.  Even the purchase of the product from the OP by the complainant has been denied. Further it is stated that the complainant has failed to provide details as to how the product was spoiled in any manner and that the product was ever sold by the OP to the complainant. It is denied that the complainant had purchased the imli tree Kasuri methi from the OP.  The other allegations leveled in the complaint have been denied.

3.             During this process, the learned counsel for complainant tendered sworn affidavit  of the complainant reiterating all the averments of the complaint as Ex.C-1, copy of the bill/invoice Ex.C-2 and copy of the picture clicked of the original product Ex.C-3 showing its price as well as manufacturing date and advisory mentioned thereon as well and closed evidence.

4.             Record shows that the OP was proceeded against exparte on 11.11.2022, as none for the OP appeared.

5.             We have heard the contentions put forth by the learned counsel for the complainant and have gone through the documents produced on the file.

6.             At the very outset, it is significant to note that the averments of the complaint stands duly substantiated through sworn affidavit of the complainant Ex.C-1 wherein the same were reiterated as to how the complainant purchased imli tree Kasuri methi on 06.08.2020, photo stat copy of product has been produced on record as Ex.C-3. However, later on complainant noted that the product which he had picked up from the shelf put up by the OP  was found to be manufactured in June, 2019 and as per the advisory appended thereon the said product could have been used well before June, 2020. Further, it was also contended that the OP or its employees or its Manager did not take enough pains to remove the expired articles from the shelf in its store. So they were responsible for committing deficiency in service as the same could have exposed its customers to certain harmful effects.  It also evolves from the record that the contention raised by the complainant stands duly proved on record through the documents Ex.C-2 and Ex.C-3 and also for the reason that the OP has not come forward to produce any such evidence to rebut the contention of complainant which also shows that the OP did not have anything to say in its defence. This oral as well as documentary evidence inspires confidence as the same has also remained unrebutted. We don’t see any reason why this unrebutted evidence should not be believed.

7.             Accordingly, this complaint stands allowed and the OP is directed to refund the price of    i.e. Rs.21/- forthwith along with Rs.2500/- as compensation for mental tension, agony and harassment and an amount of Rs.2500/- as litigation expenses.  However, the complainant is also directed to return the original product to the OP at the time of receiving the above said amount.  This order be complied with by the opposite party within a period of 60 days from the date of receipt of certified copy of this order.

8.     The complaint could not be decided within the statutory time period due to heavy pendency of cases       .      

9.     A certified copy of this order be issued to the parties free of cost as per rules. File be consigned to records.

                                Pronounced.

                                October 10, 2023.