DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION

WEST TRIPURA :  AGARTALA

 

CASE   NO:  CC- 132 of 2021.

 

 

Smt. Rinku Shil,

W/O- Sri Sampad Choudhury,

Bholananda Palli, 

P.O. Kathal Bagan,

P.S. New Capital Complex, 

District- West Tripura- 799006. …..................Complainant.

 

 

-VERSUS-

 

 

Vishal Mega Mart,

A Franchise Store Operated by 

Airplaza Retail Holidays Pvt. Ltd.

Hariganga Basak Road, 

Melarmath, Opp. of SBI, Agartala

P.S.-West Agartala, 

Dist.- West Tripura-799001,

To be represented by the Store Manager. ...................... Opposite Party.

 

 

 

      __________PRESENT__________

 

 SRI RUHIDAS  PAL

PRESIDENT,

  DISTRICT CONSUMER  

DISPUTES REDRESSAL COMMISSION,

      WEST TRIPURA, AGARTALA. 

 

 

 

SRI SAMIR  GUPTA

MEMBER,

  DISTRICT CONSUMER  DISPUTES  

REDRESSAL COMMISSION,

WEST TRIPURA,  AGARTALA. 

 

 

C O U N S E L

 

 

For the Complainant : Sri Sampad Choudhury,

  Smt. Rinku Shil,

  Learned Advocates. 

 

For the O.P.  : Sri Amritlal Saha,

  Sri Kajal Nandi,

  Smt. Madhumita Bhattacharjee,

  Learned Advocates.

 

 

JUDGMENT  DELIVERED  ON : 07.09.2022

 

 

J U D G M E N T

          The Complainant set the law in motion by presenting the complaint petition U/S 35 of the Consumer Protection Act, 2019 complaining against the O.P. for deficiency of service. 

 

The Complainant's case, in brief, is that on 30.10.2021 the Complainant went to Vishal Mega Mart Shopping Mall, Melarmath, Agartala for purchasing some household items. While entering inside into the shopping mall, staffs of O.P. at the gate did not allow the complainant to enter within their business premises with carry bag which the complainant brought with her. However, the complainant entered into the mall after leaving the carry bag. After purchasing those articles when proceeded to the cash counter for payment, the staffs of the cash counter took out carry bag from their own for the purpose of packing of those articles without asking the complainant in order to bring it in the complete deliverable state, so that its physical possession could be handed over to the complainant. Then the staff of the cash counter told her to pay Rs.14/- extra as the charge of carry bag vide cash memo/invoice dated 30.10.2021. Though she had no intention to purchase the carry bag she was forced to pay the price of the carry bag. The complainant contacted with the store manager, from there also did not get any proper response for the extra charge for the carry bag. As the household items are necessary for her she was forced to pay Rs.14/- for the same. The complainant stated that for the act of the O.P. shopping mall she has suffered mental pressure, agony and faced harassment in front of the other customer which was unbearable to her and beyond exception from such a reputed shopping mall. It is also stated by the complainant that the O.P. are selling cheap quality of carry bag in high rate violating the rules and regulations. The act of the O.P. for charging extra for the carry bag amounted to deficiency in service and unfair trade practice. Hence, complainant filed this case claiming compensation of Rs.80,014/- for causing harassment, mental agony etc. along with litigation cost.

 

2. After getting notice from this Commission the O.P. appeared and filed written reply denying the allegations made by the complainant in her complaint petition. In their written statement they have stated that the complainant filed the complaint with baseless allegations and it is liable to be dismissed. Before the customer purchase the billing counter for billing the goods by the customer  are clearly intimated and made aware via signage installed at/ near the billing counter that the carry bags are available at the store at chargeable basis. In case customers do not intend to purchase the carry bags they can use their own carry bag. The O.P. also vehemently denied the allegations of harassment. 

  

3. EVIDENCE ADDUCED BY THE PARTIES:-

  No evidence is adduced from the side of the complainant but O.P. adduced examination in chief on affidavit of one Sumeet Chakma, Senior Employee of the O.P. 

 

4. POINTS TO BE DETERMINED:-

    On perusal of the Complainant and written reply following points are to be determined:-

    (i) Whether there is deficiency of service on the part of the O.P. towards the Complainant?

    (ii) Whether the complainant is entitled to get any compensation/ relief as prayed for?     

 

5. ARGUMENT :-

At the time of argument complainant was found absent. We heard Learned Advocate Mr. Saikat Rahman on behalf of the O.P. Mr. Rahman submits that complainant has failed to  prove her complaint. So it is liable to be dismissed. 

 

6. DECISION AND REASONS FOR DECISION:                                     

  Both issues are taken up together for the convenience. We have perused the complaint as well as written reply and the evidence adduced from the side of the O.P. In the instant complaint the crux of the allegation is that complainant was compelled to pay Rs.14/- for a carry bag. It is also alleged that illegal practice is going on since the inception of the Vishal Mega Mart at Agartala and they are selling cheap quality of carry bag in high rate without maintaining proper rules and regulations. Complainant has failed to adduce any evidence inspite of getting opportunity. As a result the invoice and the carry bag were not exhibited. Moreover on perusal of the invoice it is found that there is no customer's name in the the invoice. On the other hand O.P. denied the allegations and also adduced evidence by way of affidavit of O.P.W.1 and stated that all customers were made very well aware of the fact that the carry bags are available on chargeable basis with different variants as per the size of the carry bag. There is no compelling situation of the customer to purchase carry bag. 

 

 

7. In the instant case, complainant has failed to prove the allegations by way of adducing evidence. So, complaint is dismissed. No costs. Supply copy of the judgment to both the parties free of cost.

 

 

Announced.

 

 

 

SRI  RUHIDAS  PAL

PRESIDENT,

DISTRICT CONSUMER  DISPUTES 

REDRESSAL COMMISSION,

WEST TRIPURA,  AGARTALA

 

 

 

SRI SAMIR  GUPTA

MEMBER,

  DISTRICT CONSUMER  DISPUTES  

REDRESSAL COMMISSION,

WEST TRIPURA,  AGARTALA.