Kerala

Kottayam

CC/142/2007

Majo Mathew - Complainant(s)

Versus

United Air Express Couriers - Opp.Party(s)

20 Nov 2008

ORDER


Report
CDRF, Collectorate
consumer case(CC) No. CC/142/2007

Majo Mathew
...........Appellant(s)

Vs.

United Air Express Couriers
Tony
...........Respondent(s)


BEFORE:
1. Bindhu M Thomas 2. K.N Radhakrishnan 3. Santhosh Kesava Nath P

Complainant(s)/Appellant(s):


OppositeParty/Respondent(s):


OppositeParty/Respondent(s):


OppositeParty/Respondent(s):




ORDER

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The case of the complainant is as follows:


 

He had booked a consignment with the Ist opposite party through the 2nd opposite party on 29.1.07. The consignment was of computer components. Opposite parties assured that the consignment will reach the addressee on the 3rd day of booking. After one week of booking the consignment was not delievered. The complainant made enquiries regarding the non-delivery of the consignment at that time the 2nd opposite party assured that the consignment will be delivered soon. But still the consignment has not been delivered. The complainant had suffered much inconveniences due to deficiency in service on the part of the opposite party. Hence this complaint.


 

-2-

The notices were served with the Ist opposite party. They did not appear before this Forum even after accepting the notice. The complainant filed a petition for deleting the 2nd opposite party from party array. In IA 438/08 was allowed to delete the 2nd opposite party from the party array.


 

The complainant filed proof Affidavit and documents which are marked as exhibit A1 to A6. The Sworn proof Affidavit of the complainant was un-challenged by the opposite party. So, we have no reasons to dis-believe the case of the complainant. We are of the opinion that the case of the complainant is to be allowed.


 

In the result the complaint is allowed as follows: We direct the opposite party to pay Rs.8949/- to the complainant as compensation for inconveniences and pay Rs.2000/- as costs of the proceedings. The order will be complied with within a period of one month from the date of receipt of the copy of this order.

Sri.K.N.Radhakrishnan,




......................Bindhu M Thomas
......................K.N Radhakrishnan
......................Santhosh Kesava Nath P