BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, SIRSA.
Consumer Complaint no. 194 of 2012
Date of Institution : 20.9.2012
Date of Decision : 05.5.2016
- Jagwant Singh, aged 68 years son of Sh.Atma Singh s/o Sh.Kartar Singh.
- Jaswant, aged about 64 years s/o Sh.Atma Singh s/o Sh.Kartar Singh.
… both residents of village Kurangawali, Tehsil and distt. Sirsa.
……Complainants.
Versus.
- The Union of India through General Manager North Western Railway, Jaipur (Raj.).
- The General Manager, North Western Railway, Jaipur (Rajasthan).
- Station Master, Railway Station, Sirsa, tehsil and Distt. Sirsa.
- Clerk for Advance Ticket Booking Railway Station, Sirsa, tehsil and Distt. Sirsa.
...…Opposite parties.
Complaint under Section 12 of the Consumer Protection Act,1986.
Before: SHRI S.B.LOHIA…………………PRESIDENT
SHRI RAJIV MEHTA………..……MEMBER.
Present: Sh.D.S.Smaugh, Advocate for the complainant.
Sh.H.S.Raghav, Advocate for Opposite parties.
ORDER
Case of complainants in brief, is that they had to go to Kanpur on 13.8.2012 and to return from Kanpur on 14.8.2012 and for this in their application form dt. 30.7.2012, they mentioned the date of their Journey from Hisar to Kanpur Central as 13.8.2012 and from Kanpur Central to Hisar as 14.8.2012 on Gorakdham Express. The counter-incharge i.e. Op no.4 issued Journey-cum-reservation tickets nos.61115004 and 6111505 for both the journeys by receiving a sum of Rs.396/- each . However, on 14.8.2012 when the complainants went to Railway Station Central Kanpur to board Gorakdham Express, they came to know that Op no.4 had not issued ticket no.61115005 for their journey on 14.8.2012 rather the date of journey has been mentioned as 14.10.2012. Thus, due to abovesaid deficiency in service on the part of the opposite parties, the complainant could not take up their journey by the said train. Hence, the present complaint for compensation Rs.50,000/- for harassment, mental agony etc. and litigation expenses.
2. Upon notice, opposite party contested the case by pleading that the said reservation was given to the complainants as per the reservation demand slip filled in by the complainant and on the reservation slip, the complainant Jagwant Singh had filled the date 14.10.2012 for return ticket from Kanpur to Hisar and accordingly, the complainants were given the reservation for 14.10.2012. Remaining averments have been denied.
3. In order to make out his case, the complainants have placed on record Ex.C1- supporting affidavit of Jagwant Singh; Ex.C2 and Ex.C3-Journey-cum-Reservation Tickets, whereas, the opposite parties have placed on record Ex.R1-supporing affidavit of Sh.Rajneesh Kumar, SDM, Ex.R2-copy of reservation demand slip.
4. We have gone through the record of the case carefully and have heard learned counsel for both the parties.
5. In the present case, it is admitted fact that the complainants reserved their seats for journey on dt. 30.7.2012 from Hisar to Kanpur Central and from Kanpur Central to Hisar. The dispute between the parties is regarding the return journey. As per the complainants, the date of return was mentioned on the slip as 14.8.2012, but on the ticket issued to them, the date of return journey has been mentioned as 14.10.2012 by the opposite parties, which is deficiency of service on their part.
6. We have gone through the reservation demand slip duly filled in by the complainants, wherein the date for return from Kanpur Station to Hisar Station has been mentioned as 14.10.2012 and thus, we find no fault and deficiency of service on the part of the opposite parties.
7. Resultantly, it is very clear that there is no merit in this complaint. The complainant has totally and miserably failed to prove any deficiency in service on the part of the opposite parties. Therefore, this complaint is hereby dismissed, but with no order as to costs. File be consigned to record room after due compliance.
Announced in open Forum. President,
Dated: 05.5.2016 Member.
District Consumer Disputes
Redressal Forum, Sirsa.
