A. P. STATE CONSUMER DISPUTES REDRESSAL
FA.No. 849 of
1. Jet Airways India Ltd.,
Rep.by its Chairman and Managing Director,
Regd.OfficeSaharMumbai-400 099.
2. Jet Airways India Ltd.,
Litolier
2ndMarolMumbai-400 099.
3. Jet Airways India Lt.,
Airport Authority of India,
International Airports Division,
Meenambakkam,
Chennai-600 027.
4. Jet Airways Limited,
Thapar
MontiethChennai.
5. Jet Airways India Limited.,
Rajiv Gandhi International Airport,
Shamshabad,
Hyderabad.
6. Jet Airways India Limited,
Rajahmundry Air Port,
Madhurapudi,
Near Rajahmundry.
7. Mr.Gaurav,
Flight Attendant of Jet Airways India Ltd.,
Jet Airways India Limited,
Airport Authority of India,
International Airports Division,
Meenambakkam,
Chennai-600 027.
And
TupiliD.No.55-7-48, Christian,
27 years, Associate Pastor of Christ Baptist Church,
Suvishehapuram,
Rajahmundry-533 105,
East Godavari District.
Counsel for the Appellants Counsel for the Respondent
Coram :
Monday, the
Two Thousand Thirteen
Oral Order
1. 26.6.2012. For convenience sake, the parties as arrayed in the complaint are referred to as under:
2. The brief facts as set out in the
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01. Black
02. ACER Net Book ( Lap Top ) with charger
03. Black shoes
04. Watches Total 5 ( Five ) As Gift to Family of complainant
05. Bible and books
06. Cell Phone and chargers
07. Electronic Tooth Brush
08. New pairs of socks
09. Goggles
10. Medicines prescription certificate enclosed
11. Hard drive capacity 160 GB
Since he did not declare the said items when he boarded the flight the said narration of the items in the complaint is not useful for the complainant to come to a conclusion that indeed the said bag contained the said items.
12 .Merely because the complainant lodged a complaint before SHO, Rajahmundry Airport PS and the said PS issued FIR and investigation is pending, there is no bar for him to file consumer complaint as parallel enquiry is permissible under law. ) has to be filed which will be done by the staff. In this case there is no such PIR but the complainant cannot be blamed for not preparing such report by the staff of the airport. According to Ops after receivingtheThe case then will be settled as per company policy and that once the passenger leaves the terminal building without registering a complaint of mishandled bag jet Airways is not in a position to settle the claim. Since the complainant lodged a complaint it was the duty of the Ops Airways to probe into the matter and decide the damages payable to the complainant but they did not do so. As seen from the General Policy, in the event of giving such complaint also, the liability of the Airlines for loss
13. the appeal is allowed in part modifying the order of the District Forum and directed the opposite parties 1 to 7 to pay Rs.3
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