Vandhana Jindal wife of Mr. Deepak Goyal, resident of House No.3325, Sector 15-D,Chandigarh, presently residing along her husband at Preet Nagar, Gali No.2,Kaahangarh Road, Patran, District Patiala.

                          Versus

1.     Three Vee Marketing (P) Ltd., SCO 1028-1029, Sector 22-B, Chandigarh through its Proprietor(Service dispensed with vide order dated 03.10.2013).

2.          Samsung Service Centre, Durga Communication,Chandigarh, through its concerned official.

3.     Samsung India Electronics Private Limited, Branch Office, SCO 4-5, 1^st

4.     Samsung India Electronics Private Limited, A-25, Ground Floor, Front Tower, Mohan Co-operative Industrial Estates Suites, New Delhi-110044, through its concerned official.

Appeal under Section 15 of the Consumer Protection Act, 1986.

BEFORE:  

Argued by:Sh. Saleem Malik, Advocate for the appellant.

PER JUSTICE SHAM SUNDER (RETD.), PRESIDENT

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3.            2013 to July 2013 (infact 2012). It was further stated that the mobile handset was brought for repairs, for the first time, to Opposite Party No.2, in August 2012, and the repair was effected therein, immediately. It was further stated that the software of the said mobile handset was updated. Thereafter, the mobile handset was brought for repairs, to the Opposite Parties, for the second time, on 04.12.2012, when its motherboard/PBA was replaced with a new one. It was further stated that the said mobile handset was thoroughly checked and was found to be working properly. It was further stated that the complainant was requested to replace the sim card of the mobile handset. It was further stated that the said mobile handset did not suffer from any manufacturing defects, and was working properly. It was further stated that neither there was any deficiency, in rendering service, on the part of Opposite Parties No.2 to 4, nor they,

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                         The appellant/complainant shall take the mobile handset, in question, to the Service Centre of Opposite Party No.2, within 15 days, from the date of receipt of a certified copy of this order.

                        Respondents No.2 to 4/Opposite Parties No.2 to 4, shall take possession of the mobile handset, in question, when it is produced before them, by the appellant/ complainant, effect necessary repairs therein and replace the defective parts thereof, if any, without charging anything, from her, within 5 days, from the date of receipt of the same, and handover the same, to her, in fully working condition. 

                      Respondents No.2 to 4/Opposite Parties No.2 to 4, shall give the extended warranty for a period of six months, from the date of handing over the mobile handset to the appellant/complainant, after removal of defects therein

                       Respondents No.2 to 4/Opposite Parties No.2 to 4, shall pay compensation, in the sum of Rs.7000/-, to the appellant/ complainant, for causing her financial loss, mental agony and physical harassment.

                        The compensation of Rs.7,000/-, mentioned in Clause (iv) above, shall be paid by respondents no.2 to 4/Opposite Parties No.2 to 4, to the appellant/ complainant, within a period of 30 days, from the date of receipt of a certified copy of this order, failing with, this amount shall carry interest @7% P.A., from the date of filing the complaint, till realization.

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Pronounced.

October 29, 2013

Sd/-

[JUSTICE SHAM SUNDER (RETD.)]

PRESIDENT

Rg