D.o.F:24/8/06<br /> D.o.O:24/7/08<br /> IN THE CONSUMER DISPUTES REDRESSAL FORUM KASARAGOD<br /> CC.NO.98/06<br /> Dated this, the 24th day of July 2008 <br /> <br /> PRESENT;<br /> SRI.K.T.SIDHIQ :PRESIDENT<br /> SMT.P.RAMADEVI : MEMBER<br /> SMT.P.P.SHYMALADEVI : MEMBER<br /> <br /> <br /> 1. Smt.Beefathima<br /> W/o M.P.Abdul Khader<br /> 2.Sirajuddin,<br /> S/o Smt.Beefathima : Complainants <br /> Both are R/at Fathima Manzil,<br /> Halasina Katte, Po.Vorkady.<br /> <br /> 1.The Sub Divisional Engineer(SDOT)<br /> BSNL,Uppala,<br /> 2.Sub Divisional Officer of Phones, : Opposite parties<br /> Kasaragod.<br /> 3. The General Manager,BSNL, Kannur.<br /> <br /> ORDER<br /> SRI.K.T.SIDHIQ: PRESIDENT<br /> <br /> Ist complainant Beefathima and 2nd complainant Sirajuddin alleges deficiency in service on the part of the Bharath Sanchar Nigam Ltd on three grounds.<br /> 1. Her land line telephone is not working properly<br /> 2. Sirajuddin could not use the internet card due to the defect in telephone line.<br /> 3. The mobile SIM card could not be used due to the negligence of BSNL.<br /> Therefore the complaint for the rectification of cable fault and refund of Rs.285/- which Sirajuddin paid towards internet card and compensation of Rs.5000/-.<br /> 2. Opposite parties, S.D.O.T, BSNL Uppala, SDO(Phones) Kasaragod, and General Manager BSNL Kannur had entered appearance and filed version. According to opposite parties the contention of Beefathima that her landline telephone connection is not working for past 3 years is false. The complaints reported about the non working on 3 occasions were immediately rectified by them and now the telephone is working properly. Regarding second allegation, the D.E. Telecom Uppala who filed version on behalf of opposite parties submitted that Sirajuddin has not complained about the non-functioning of internet card and hence they are unable to say anything about the said non working of internet card.<br /> Regarding the non functioning of mobile SIM card No.94416804503 BSNL contends that the said SIM card does not belong to Kerala Circle. Hence activation might have caused problem and Sirajuddin could have contacted the customer care service for help. Hence there is no deficiency in service on the part of BSNL.<br /> 3. Both Beefathima and Sirajuddin have neither adduced any evidence nor produced any documents in support of their allegations. Divisional Engineer Telecom, Uppala produced Exts.B1 & B2. Ext.B1 is the subscriber fault card pertaining to Smt.Beefathima’s landline connection. Ext.B2 is the subscribers call report for the period from 6/6/06 to 30/9/06. Ext.B1 shows that the fault reported by Beefathima has been rectified without delay and Ext.B2 shows that the telephone was working frequently.<br /> 4. In the light of the above documents the only inference possible is that the landline telephone connection of Smt.Beefathima was working properly during 6/6/06 to 30/9/06. Ext.B1 proves that the complaints were attended without delay.<br /> 5. Regarding the non usage of internet card and mobile SIM Sirajuddin has not adduced any evidence . In the absence of evidence we find the difficult to attribute any deficiency in service on the part of BSNL authorities.<br /> Therefore, the complaint fails and hence the complaint is dismissed. In the circumstances no order as to costs.<br /> MEMBER MEMBER PRESIDENT <br /> Exts.B1-Subscriber fault card<br /> B2-Detailed call report. <br /> <br /> MEMBER MEMBER PRESIDENT<br /> eva/ <br /> <br /> <br /> <br />