1.   The brief history of the case of the complainant is that he purchased a Tata Docomo SIM bearing No.8093633315 from OP.1 for his son, Subham Kumar Sahoo (16) on 05.01.2017 on payment of Rs.100/- after submitting one Photo and Voters’ Identity Card copy but after 2 months of its use the SIM did not work.  On approach, the OP.1 contacted customer care and advised the complainant to furnish another set of document.  As there was no facility to submit document at Koraput, the complainant handed over the documents to one Mr. Suresh at Tata Docomo office, Jeypore along with Rs.50/- on 26.4.17 and Mr. Suresh assured that the SIM will work after 2 days.  It is submitted that as the SIM did not work even after one month of deposit of fresh documents, the complainant contacted their higher officer, Mr. Amaresh Prasad Pattnaik (90400099777) who advised to submit documents again before Mr. Suresh at Jeypore.  The complainant submitted documents before Mr. Suresh on 20.5.17 but the SIM is not functioning.  Thus alleging deficiency in service on the part of the Ops he has filed this care praying the Forum to direct the Ops to activate the SIM with up to date amount of Rs.87/- and to provide good service besides to pay Rs.10, 000/- towards compensation for sufferings.

2.       The Ops in spite of valid notice neither filed counter nor participated in the proceeding in any manner.  Hence heard from the complainant along and perused the materials available on record for orders on merit.

3.                     The complainant has furnished the alleged SIM in support of his case.  It is the case of that complainant that he purchased SIM No.8093633315 for his son from OP.1 on production of necessary documents along with Rs.100/- on 05.01.2017 but the SIM did not work after two months of its use.  On contact to customer care through OP.1, the complainant was advised to produce another set of document.  The complainant stated that he submitted those documents at Jeypore office of Tata Docomo and one Mr. Suresh has received the documents on 26.4.2017.  As the same did not function, again the documents were submitted before Mr. Suresh as per advice of an officer of Tata Docomo namely, Mr. Amaresh Prasad Pattanaik but in vain.

4.                     In absence of counter and participation of Ops in this proceeding, the above allegations of the complainant remained unchallenged.  It is a fact that at the time of availing a SIM, a customer is to furnish necessary documents and consideration amount.  As the complainant has availed the SIM, he must have deposited the documents as without documents, no SIM can be issued.  It is also a fact that the SIM worked for 2 months.  Thereafter, as per advice of Ops, the complainant had furnished documents second time for activation of SIM.  He alleged that he has paid Rs.50/- to Mr. Suresh.  In spite of repeated and persistent efforts by the complainant his SIM did not work.  The activities of OP.2 in this case clearly indicate its utter callousness towards a customer.  This inaction of OP.2 certainly amounts to deficiency in service for which the complainant suffered.  As such the OP.2 is to be directed to activate the SIM and to pay Rs.3000/-towards compensation and cost of this litigation to the complainant for his sufferings.

5.                     Hence ordered that the complaint petition is allowed in part and the OP.2 is directed to bring the SMI No.8093633315 into working condition and to pay Rs.3000/- towards compensation and costs to the complainant within 30 days from the date of communication of this order.

(to dict.)