Orissa

Rayagada

CC/149/2017

Sri Gouri Sankar Patnaik - Complainant(s)

Versus

The Proprietor Sai Streel Industries, - Opp.Party(s)

Self

19 Nov 2018

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No.        149        / 2017.                             Date.    3    . 1 . 2019.

P R E S E N T .

Dr. Aswini  Kumar Mohapatra,                   President

Sri Gadadhara  Sahu,                                                   Member.

Smt.Padmalaya  Mishra,.                                            Member

 

Sri Gouri   Sankar Patnaik, S/O: Sri Udaya Chandra Patnaik, Advocate by profession, R.K.Nagar,     Po/Dist:Rayagada   (Odisha)..                                                                                                                                                               …. Complainant.

Versus.

1.The Proprietor, Sai  Steel Industries, New Colony,  Rayagada(Odisha).

2.The Manager, 3^rd. floor, North block, 47 Dickensen Road, Bangalore, Bangalore District, Karnataka, India- 560042.                                  … Opposite parties.

Counsel for the parties:                                 

For the complainant: - Sri  R.K.Senapati, Advocate, Rayagada.

For the O.Ps  :- Set exparte..

                                                          J u d g e m e n t.

          The  present disputes arises out of the complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for non refund of  price  towards   Bullet Black Sofa Set Kurl-on company  which was found defective within the warranty period. The brief facts of the case  has summarised here under.

          That the complainant had purchased  a Krul-on  Bullet Black Sofa Set  consisting with  teepoy thereon  from the  O.P. No.1 with a Tax invoice on Dt.16.9.2015 by paying  a sum of   to Rs. 27,000/-. The complainant detected the  defect of the  above  set on Dt.3.9.2016. Immediately the complainant  had  informed the O.P.  No.1  and was narrated   regarding the defect of the above set  inter alia requested him to replace the same with a new one as the said defective was detected  within the warranty period.  The O.P. No.1 for some  or other plea  postponing the dates of customer service and paid deaf ear. At present   the above  set is not in use.  Due to non receipt of  proper service from the O.Ps  the  complainant approached the forum. Hence this C.C. case. The complainant prays the forum direct the O.Ps to refund the  purchase price of the Sofa set and to pay  compensation Rs.5,000/- towards mental agony  and Rs.5,000/- for litigation expenses and such other relief  as the forum deems fit and proper for the best interest of justice.

On being noticed  the O.Ps neither entering in to appear before the forum nor filed their  written version inspite of more than  10 adjournments has been given  to them. Complainant consequently filed his memo and prayer to set exparte of the O.Ps.  Observing lapses of around 1 year  for which the objectives  of the legislature of the C.P. Act going to be destroyed to the prejudice of the interest of the complainant.  Hence after hearing  the  counsel for the complainant set the case  exparte against the O.Ps. The action of the O.Ps is against the principles of  natural justice as envisaged  under section  13(2) (b)(ii) of the Act. Hence the O.P. set exparte  as the statutory period  for filing of  written version was over to close the case with in the time frame permitted by the C.P. Act.

          We therefore constrained to  proceed to dispose of the case, on its merit. 

          Heard from the learned  counsel for the  complainant.   We perused the complaint petition and the document filed by the complainant.

         FINDINGS.

                The complainant has been heard at length & perused the records.

.               From the records it reveals that, the complainant has purchased a  Bullet Black Sofa Set Kurl-on company  from the O.P No.1 by paying a sum of Rs.27,000/- vide Retail invoice Dt. 16.09.2015(Copies of the bill is in the file which is marked as Annexure-I). But unfortunately after delivery with in  warranty period the above  set damaged  and not used. The complainant complained the OPs for necessary repair or replace  of the above set  in turn the OPs have postponed the matter for some or plea  there after   paid deaf  ear.  

.               From the records it is seen that, the complainant has filed Xerox copy of purchase bill which is in the file marked as Annexure-I.  Hence it is abundantly clear that, the complainant has repeatedly approached the OPs  for the defective of above  set with complaints where in the OPs.  not heard.

In  the absence  of any  denial  by  way  of  written  version  from the side  of the O.Ps.   it is  presumed that the allegations  leveled against   the  O.Ps.    deemed  to have  been  proved.    The  complainant   had  paid  the  amount   for the good service  as per  assurance  which  intended      with the O.Ps and the  said payment is  made for the consideration for the said service.  When the O.Ps    have failed to  give such service  as per assurance with in one year   for   which  the O.Ps  have   received   the  amount.   It is  deemed that the  O.Ps are   callous to the allegations  and it amounts  to deficiency  of service.

When   the  O.P No.1 had  sold above Sofa Set  vide  Retail invoice bill Dt.16. 9. .2015   amounting to Rs. 27,000/-and  assured    to give service  free of cost within one year from the date of purchase  for a valuable   consideration and even  after   receipt  of the said consideration in advance,  non performance  of   the  same in spite  of  several  approaches from time to time    by the complainant which amounts to  breach of  the  said   assurance   and further  giving false  promise  with  an intention to  extract  money and  subsequently failed  in  giving  the  service  as  promised.

When contract  has   been  broken   or breached the complainant  who  suffers  from the said  breach is entitled   to receive  the full   amount which was paid by the complainant to the O.P. No. 1   bearing retail  invoice  Dt.16.9.2015 with  up-to-date  bank  interest from the O.Ps  who have broken  the  contract, Compensation  for any  loss or damage caused to him  thereby,  which  naturally arose in the usual course  of things  for  such breach  or which the party  knew when they have  made the  contract ought to considered.

Hence this forum found that the complainant is  a consumer within the definition of the C.P. Act, the breach of contract  even after receipt of the consideration in advance for the  same on the  part  of the O.Ps are deficiency  of  service and  as such  the complainant   is  entitled to the reliefs claimed in the petition.

We observed   the O.Ps   service is deteriorating and does not follow business ethics. This is undoubtedly  speaking  of the unfair trade practice resorted to by the O.Ps   with a view   to hoodwinking  gullible consumers.  That due to unfair trade practice,  delay, negligence and deficiency in service  by the O.Ps the complainant   sustained  financial loss  mental agony, damages  etc hence the O.Ps   are  liable to pay compensation  under circumstances of the case.

In the  present case  the O.Ps  are  jointly and  serverally   liable.

Hence to meet  the  ends  of  justice,  the following   order is  passed.

O R D E R

                In  resultant the complaint petition  is allowed  on exparte against the O.Ps.

The O.Ps are directed to return back the defective product from the complainant  inter alia  to refund  price  of  Bullet Black Sofa Set a sum of Rs.27,000/- besides to pay   Rs.2,000/-  for  damages towards mental agony  inter alia Rs.1,000/-  for litigation expenses.

           

            The entire directions shall be carried out with in 45 days from the  date of receipt   of this order.   Copies be served to the parties  free of cost.

Dictated and  corrected by me..    Pronounced in the open forum on    3rd .     day of    January, 2019.

 

MEMBER                                                                                 MEMBER                                                 PRESIDENT