Sri Sarat Ku Hantal filed a consumer case on 09 Apr 2021 against The Proprietor M/s Doordarshan Digital Shoppe, in the Rayagada Consumer Court. The case no is CC/22/2019 and the judgment uploaded on 30 Jul 2021.
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION,
POST / DIST: Rayagada, STATE: ODISHA, Pin No. 765001.
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C.C.case No. 22 / 2019. Date. 9.4. 2021
P R E S E N T .
Sri Gadadhara Sahu, President.
Smt.Padmalaya Mishra,. Member
Sri Sarat Kumar Hantal, S/O: Late Mukunda Hantal, R.K.Nagar, Po/Dist:Rayagada (Odisha). 765 001, …. Complainant.
Versus.
1.The Manager, Doordarsan, Dealer, Rayagada(Odisha)
2.The Manager, Samsung India Electronics Pvt. Ltd., Plot No 28/29, Tower D Noida SECtor-62, Noida 2201309 ..…..Opp.Parties
Counsel for the parties:
For the complainant: - Self.
For the O.Ps 1 :- Set exparte.
For the O.P. 2:- Sri K..Ch.Mohapatra, Advocate, Bhubaneswar.
JUDGEMENT
The crux of the case is that the above named complainant alleging deficiency in service against afore mentioned O.Ps for non rectification of Samsung G615F mobile which was found defective within warranty period and not removed the defects for which the complainant sought for redressal of the grievances raised by the complainant.
Inspite of notice the O.P.No. 1 had not attended the District Commission to defend the case.. Hene the O.P. No.1 was set exparte.
Upon Notice, the O.Ps No.2 put in their appearance and filed written version through their learned counsel in which they refuting allegation made against them. The O.Ps No. 2 taking one and another pleas in the written version sought to dismiss the complaint as it is not maintainable under the C.P. Act,. The facts which are not specifically admitted may be treated as denial of the O.P No.2. Hence the O.Ps No.2 prays the forum to dismiss the case against them to meet the ends of justice.
Heard arguments from the learned counsel for the O.Ps and from the complainant. Perused the record, documents, written version filed by the parties.
This forum examined the entire material on record and given a thoughtful consideration to the arguments advanced before us by the parties touching the points both on the facts as well as on law.
FINDINGS.
There is no dispute that the complainant has purchased Samsung G615F (7 Max) having its IMEI No. 353107093911093 on Dt. 12.3.2018 from the O.P.No.1 bearing invoice No. 2077 on Dt.12.03.2018 on payment of consideration a sum of Rs.14,900/-. The O.Ps. had sold the said set to the complainant providing one year warranty period. (copies of the bill is in the file which is marked as Annexure-I ).
After using some months i.e with in the warranty period the complainant has shown defective in the above set i.e. it became net working problem, Hanging, Heat problem, camera, data missing found, Battery drained very quickly, flash light not working, Automatic switch off and was not functioning properly. Hence the complainant approached the service centre situated at Rayagada(Odisha) for its rectification. But the Service centre has not rectified the same within the warranty period (copies of the Acknowledgement of service request is in the file which is marked as Annexure-2 ).
The main grievances of the complainant is that due to non rectification of the above set perfectly within warranty period he wants refund of purchase price of the above set. Hence this C.C. case.
The O.Ps in their written version contended that the Hang is neither a technical defect nor a manufacturing defect of the above set. Here the complainant has approached to the service centre on different dates for the problem of his set and after upgraded the software, he never approached further before any body for non rectification of the above set. Hence the complainant be put to put to strict proof of the same. How the complainant has claimed that, there is a defective set on absent of any expert opinion report. Hence the complainant is not entitled for any relief prayed in the complaint petition and thus the complaint may dismissed.
During the course of hearing the complainant in person present before the District Commission and submitted that due to hanging a heat problem the complainant could not be used the above set . Hence he wants higher model set and agreed to pay the differential amount as he is a good well wisher of the Samsung company.
The O.Ps in their written version mentioned citations of the Apex Commissions to defend the case in their favour.
On the basis of the pleadings, the following points are to be answered for coming to the conclusion of this case.
(i) Whether this forum has territorial jurisdiction to entertain this complaint ?
(ii) Whether the mobile in question is having any manufacturing defect ?
(iii) Whether there is any deficiency in service on the part of the opposite parties ?
(iii) What relief the complainant will be entitled?
Point No.1
5. As per Sec.11(2) of the Consumer Protection Act “ A complaint shall be instituted in a District Forum within the local limits of whose jurisdiction,-
It is submitted by the O.Ps in its written version that the O.P. No.3 not having any shops/ office at Rayagada district as such the complaint is not at all maintainable before this forum. But no where they have stated that they are not doing any business in the district of Rayagada for their gain. It is well know to all that the Samsung Company is doing their business for gain all over India. Hence, in the instant case, it is clear that the opposite parties at the time of the institution of the complaint voluntarily carries on business and Samsung companies service centre is actively functioning at Rayagada town and the deflects in the mobile set also pointed out at Rayagada, hence the cause of action partly arose in the district of Rayagada. Hence, this Forum has territorial jurisdiction to entertain the present complaint.
Point No.2
It is the case of the complainant that since the date of purchase , the mobile hand set given problem like battery heat not working, it used to stuck off, and awitch off, voice also not clear a and the software used to hang off for which the complainant handed over the mobile to the service canter for repair but the O.P No.3 failed to remove the defects from the mobile set and the same problem exists . Hence, it is clear that as the defects in the mobile set was detected since the date of purchase and the O.Ps fails to rectify the defect, we believe that it is a inherent manufacturing defect for which the mobile set is to be replaced .
Word ‘defect’ as defined under Section 2(1)(f) of the Consumer Protection Act means any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law for the time being in force or under any contract, express or implied or as is claimed by the trader in any manner whatsoever in relation to any goods.
Hence, in the above aspect Point No.2 is also answered accordingly in favour of complainant.
Point No.3 & 4
As the Point No.1 & 2 are answered in favour of the complainant , it is concluded that the opposite parties are deficient in their service .Sec.2(1)(g) ‘ Deficiency in Service means “ any fault, imperfection, shortcoming or inadequacy in the quality , nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service”. Since the date of purchase , the mobile set given problem for which complainant went to the service canter for repair but the defects could not be rectified , which amount to deficiency in service on the part of the O.Ps. Therefore, the O.P s are liable to replace the mobile set with a new one. The Point No.3 & 4 is answered infavour of the complainant. . In the aforesaid findings, the complaint is allowed and disposed of with the following directions.
In view of the above discussion relating to the above case and In Res-IPSA-Loquiture as well as in the light of the settled legal position discussed as above referring citations the plea of the O.Ps to avoid the claim which is Aliane Juris. Hence we allow the above complaint petition in part.
Hence to meet the ends of justice, the following order is passed.
O R D E R
In resultant the complaint petition is allowed on contest against the O.Ps.
The O.P No.2 (Manufacturer) is ordered to issue Cupon in favour of the complainant for Rs.14,900/- towards purchase price of Samsung G6 15F mobile set which was purchased by the complainant on Dt. 12.3.2018 for purchase of higher model from the Samsung company. It is clarified that, if the new up-to-date model is above Rs.14,900/- the complainant will pay the differential price to the O.Ps after deducting the original price. Parties are left to bear their own cost.
The O.Ps 1 is directed to refer the matter to the O.P No. 2(Manufacturer) for early compliance of the above order and co-operate the complainant for better co-ordination with the O.P. No. 3 to provide satisfying service for which he is entitled.
The O.P No.2 is ordered to comply the above direction within one month from the date of receipt of this order. Service the copies of the order to the parties.
Dictated and corrected by me.
Pronounced on this 9th. Day of April, 2021.
Member President
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