Orissa

Rayagada

CC/39/2018

Sri B.Naresh Kumar - Complainant(s)

Versus

The Propreitor Laxshmi Motors - Opp.Party(s)

Self

14 Jan 2019

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No. 39 / 2018.                        Date.      14 .    01   . 2019.

P R E S E N T .

Dr. Aswini  Kumar Mohapatra,                                   President

Sri GadadharaSahu,                                                     Member.

Smt.PadmalayaMishra,.                                              Member

 

Sri B.Naresh Kumar, S/O  B.Shankar Rao, AT:Bhawani Street, ward No.5, Rayagada  Po/Dist: Rayagada , 765 001  (Odisha).   …. Complainant.

Versus.

1.The Propritor,  Lakshmi Motors,  Dealer of India Yamaha Motors pvt. Ltd., Near ICICI bank,  M.G.Road, Jeypore,Dist: Koraput(Odisha).

2. The Manager, M/S. Platinum Motors, 1-15-1, Besides Luthern Church, CBNC colony, Near R&B Junction,  Vizianagaram.

3.The Service Manager, Dealer of India Yamaha Motors pvt. Ltd.,501, 5^th. Floor, Vakratunda Corporate park, Visveshwar Nagar,  Kalasilk Compound, Opposite Aarey Road, Gurgaon, East, Mumbai-400063.                                                                            … Opposite parties.

For the Complainant:- Self.

For the O.Ps:- Sri J.K.Mohapatra, Advocate, Rayagada.

 

JUDGEMENT

          The  factual matrix of the case is that  the above named complainant alleging deficiency in service  against  afore mentioned O.Ps    for non rectification of  defects towards Yamaha Motors cycle  within the warranty period  free of charges for which  the complainant  sought for redressal of the grievances raised by the complainant.

       On being noticed the O.Ps. appeared through their learned counsel and defend the  case.  Though the O.Ps have not filed written version but  after receipt of the notice from this forum   the O.Ps have replaced the necessary parts of the  Yamaha Motors cycle  bearing Regd. No.18-D-2199  free  of cost. To substantiate the same the O.Ps have filed  job card  Dt. 15.5.2018 where in the complainant has signed  and also satisfied with the  service given by the O.Ps.  Hence  the O.Ps  prays the forum to close the case accordingly .

Heard arguments from the learned counsel for the    O.Ps    and from the complainant.    Perused the record, documents, filed by the parties. 

This forum  examined the entire material on record  and given  a thoughtful consideration  to the  arguments  advanced  before us by  the  parties touching the points both on the facts  as well as on  law.

                                          FINDINGS.

From the records it reveals that, there is no dispute that the  complainant had purchased a Yamaha Motor cycle YZF-R15   from the  from the O.P.  No.1  by paying a sum of Rs. 1,23,354/-  with Retail Invoice No. 1034   dt. 10.06.2017  having warranty   and registered  in the name of the complainant vide Registration No.  OD-18D/2197( Copies of the invoice is in the file which is marked as Annexure-I). But unfortunately within one month  of its use  the above  two wheeler found defective and the complainant had detected a rough noise coming from the engine. The complainant complained to  the O.P No.1 (service centre)  for necessary repair.  Even such service  the above defects were persisting in the said set. So the complainant  intimated the same to the O.P. No.1 for replacement of the defective parts   in turn the OPs paid deaf ear.     Hence this case.

            On perusal of the record  it is revealed that  the fact of the  purchase  of above set    is not denied by the  O.Ps.  It is admitted position the complainant having  purchased   above goods for  consideration  having the warrantee.

It is admitted position of law that when   a  goods sold  by the  manufacturer has under gone  servicing   the complainant is entitled to thoroughly  check up  of the above set   and   to  remove   the defects  of   the above set  with fresh warrantee .

Coming to the merits of the case the complainant had purchased the above set  from the O.P No. 1   on payment of consideration  an amount of Rs. 1,23,354/-  on Dt. 10.06.2017 (copies of the  retail  invoice) marked as Annexure-I.  On perusal of the record we observed  the complainant  after using  some months for rectification of defects handed over the same to the O.P. No.1 (Dealer) for repair.

             As per the  instruction of  the  complainant the  O.Ps have given proper service  in as much as the O.Ps have rectified  all defects of the vehicle  in question   to the satisfaction of the complainant & there is no defect in the said vehicle job sheet annexed by him. 

            The O.Ps  considering the exigencies   of  the matter with out any basis   in the right time properly settled the disputes  at his end to avoid further litigation by  over looking  all the deficiencies  without contesting the present case  in the sense of humanitarian point of view  by following  the principles of  natural  justice in view of justice as contemplated  the  Modos  Operandi  of the O.Ps   no doubt  worthy of credence.

            During the course of hearing the complainant also consented to close the above case against the O.Ps

            We perused the documents   filed by the complainant  as well as the O.Ps. In our considered view   there is nothing  to disbelieve  the contents of the O.Ps regarding  their service  to  the satisfaction of the complainant  and forum do not find any reason  to hold the O.Ps.

            Accordingly the present dispute mitigated  and the  case stands disposed  and  but O.Ps wriggled out of  liabilities & the  case closed against  them    as  the  complainant   do not want to  proceed  with  the case further against the O.Ps  after rectification the defects of the Motor cycle. Parties are left  to bear their own cost.

Dictated and corrected by me

Pronounced on this            14^th.         Day of       January,   2019.

           

                 

                Member.                                                             Member.                                      President