Orissa

Rayagada

CC/210/2021

Rajesh Chandra Patnaik - Complainant(s)

Versus

The M/s Hindustan Sales Pvt Ltd., - Opp.Party(s)

Self

31 May 2023

ORDER

                     DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION RAYAGADA, ODISHA.

 

Date of Institution: 10.12.2021

     Date of Final Hearing: 24.05.2023

         Date of  Pronouncement: 31.05.2023

 

CONSUMER COMPLAINT NO.210 / 2021

Rajesh  Chandra Patnaik, C/O: Rama Chandra Patnaik,

Near Laxmi Ganesh Rice Mill, Tumbiguda,

Post/Dist: Rayagada, 765 001. Cell No. 9437646809.

(Represented  in  person)                                                                  …Complainant

 

Versus

1.The Manager, M/S. Hindustan Sales Pvt. Ltd., Gandhi Chowk,

At/P0: Jeypore, Dist: Koraput, Odisha, pin No. 764 001.

(None for the O.Ps. ).

2.The  Manager, M/S. Hyundai Motor India Ltd.,

Eastern Regional Office-I, Infinity Benchmark, 8^th. Floor,

Block  EP & GP, Sec-V, Salt Lake, Kolkata-700091.

(None for the O.Ps. ).                                                                 …        Opposite Parties

 

Present:          1. Sri Rajendra Kumar Panda, President.

ORDER         U/S- 39  R/W SECTION- 64 OF THE C.P.ACT,2019

 

Sri Rajendra Kumar Panda, President

Brief facts of the case:-

Case in hand is the allegation of  deficiency in service and unfair trade practice by the O.Ps  for  non replacement of  4 wheeler Car  within warranty period  which  the complainant sought  redressal.

The Back ground  facts in a nutshell  are that  the complainant   had purchased a  4 wheeler  Car  120 ASTA (O) 1.2  Kappa MT    from the  O.P. No.1  (Dealer)  on   Dtd.26.08.2021 bearing  Invoice No.HUN-VS/204/21-22 on payment of consideration an amount a sum of Rs.9,41,200/-. Severe rusting and  junk was observed   in the front wheel and brake assembly components with in 10 days  of car  delivery. The vehicle was inspected by  M/S.  HSPL Service team at their Bhawanipatna service centre  during Ist. Servicing  on Dt. 29^th. October, 2021  for routine check up. Rusting and junk complaint was informed  to  M/S. Hyundai through  M/S. HSPL during  Ist. Servicing  as well as through   Mail Dtd. 2.11.2021, 16.11.2021, 19.11.2021  as well as through  app based complaint  ID 1- 4393894400  but did not  get any satisfactory reponse  from the  O.Ps.  As rusting and junk  has been  observed  in visible components  the complainant  is serious  doubt that it will affect  other critical components  of Car leading  to  premature failure, abnormal  operating  condition, poor performance & high potential  safety threat to  passengers, requesting   O.Ps to replace the  vehicle   4  wheeler with a new one defect free Car.   During the warranty period the  above  4 wheeler  was  found defective. Inspite of repeated complaints through  E-mail  to the O.Ps,    the O.Ps had  paid  deaf ear  to the genuine  complaint.  Hence, the complainant  finding no option  has approached this Commission  to get relief and prayed  direct the O.Ps  to replacement of  4 wheeler with a new one defect free set   with interest  and  compensation. Hence this complaint.

The O.Ps were not appeared though notices has been duly served  resultant made exparte.

Heard from the   complainant.  Perused the record, affidavit  and other documents  filed by   the parties.

Basing on the pleadings of the complainant, this commission framed the following issues for determination.

 

ISSUES:-

1. Whether the complainant is a consumer under the O.Ps.?
2. Whether the  services of the O.Ps are  deficient towards the complainant?
3. Whether the complainant is entitled  to any reliefs from the O.Ps?

Perused the complaint petition as well as the documents filed by the complainant  including  self attested Xerox copies  Tax Invoice  which was issued by the O.Ps in  favour of the complainant  Marked as Annexure-I .Issue  No.1.

As  per  Section 2(7)(i) & (ii) of C.P. Act, 2019 a person can be deemed to be a consumer  when he hires or avails   of any  services for consideration which has been  paid or  promised  to be  paid. In the instant case the  complainant  had purchased the  4 wheeler Car  from the O.P.  No.1  on  payment  of consideration  of   Rs.9, 41,200/- on   Dated.  26.08.2021  which  was issued by the O.Ps  in favour of the  complainant. Therefore the complainant falls within the  definition of consumer.

In view  of the discussion above,  the  complainant  is a Consumer under the  O.Ps as envisaged  U/S-2(7) ( i)  &  (ii) of C.P. Act, 2019.

            Accordingly   issue No. 1  is answered.

Issue    No.2  &  3 .

These  two issues invite common discussion and hence  they are being taken up together.

            We  perused the documents filed by the  complainant and it proves that the complainant has purchased  a  4 wheeler Car   from the O.P. No.1  and after its purchase within 10 days  the  above vehicle  was found  severe  rusting, junk  of front wheel and brake assembly components   and the  O.Ps service  centre  failed  to  replacement  of the  rusting and junk  parts.. At the time of selling their products the O.Ps  ensure that  they would provide  after sale service to the  consumer  but in this case the O.Ps sold  their product and failed to  give after sale service  which is clear deficiency  in service on the part of the O.Ps. 

            At this stage we  hold that if the  above product  require service  immediately after  its purchase then it can be presumed  that it  is  manufacturing defect and if a defective  product is supplied , the consumer is entitled to  get refund of the price of the product/article or to replace a new one  and also the consumer  is entitled  and has a right to claim compensation and cost  to meet his mental  agony, financial  loss.

            In the instant case as it appears that the above product which was  purchased by the complainant had developed  defects immediately after its purchase and the  O.Ps were unable to restore  its normal  functioning during the warranty period.

            It appears that the complainant invested a substantial amount and had purchased above product  with an expectation to have the  effective  benefit  of use of the product, but in this case   the complainant was deprived of getting beneficial use of the   vehicle and  deprived of in using  the  above  vehicle. The defects were not rectified/replaced   by the O.Ps.

            In the present  case   the  O.Ps  are  jointly  and severally  liable.

Hence it is ordered.

                                    ORDER.

The O.Ps  are directed to replace  the severe rusting, junk of front wheel and brake assembly components  and also    effected parts of the 4 wheeler     Car bearing Regd. No.OD-08-S-0279  with   new parts  defect free set  with fresh warranty from the date of  replacement  to the full  satisfaction  of the  complainant  without charging  any price.   Further  the O.Ps are directed  to  give  a full service  to the  said vehicle  and to rectify all the  defects in the said vehicle  without  charging  any  price to the complainant . 

            The entire directions shall be carried out with in 45 days by the O.Ps from the  date of receipt   of this order failing which  the O.Ps  shall bear  Rs.20,000/- for non compliance  of the order  as per the direction.

 

Miscellaneous  order if any  delivered by this  commission  relating to this case  stands vacated. 

Pronounced in the open court of this Commission today on this 31st. Day of    May, 2023 under the  seal  & signature of  this Commission.

Dictated and corrected  by me.

                                                                        PRESIDENT

A copy of this order be provided to all the parties at  free of cost as mandated by the Consumer Protection Act,  2019 or they may download same from the confonet.nic.in to treat the same as if copy of order received from this Commission.

The judgment be uploaded forthwith on the website of the Commission for the perusal of the parties.

File be consigned to the record room along with a copy of this Judgment.

                                                                                                                                                                                                                                PRESIDENT

 

PRONOUNCED ON  Dated.31.05.2023