Orissa

Rayagada

CC/359/2016

Prasana Kumar Panda - Complainant(s)

Versus

The Mobile World - Opp.Party(s)

Self

16 Aug 2017

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No.359/ 2016.                                                         Date.     17. 8. 2017

P R E S E N T .

Sri  Gadadhara Sahu, B.Sc.                                                         President  I/C.

Smt. Padmalaya  Mishra,  LL.B                                                Member

Sri  Prasana  Kumar  Panda, S/O: Rajendra   Prasad  Panda,  Indira Nagar, 

 Po/ Dist. Rayagada,Odisha.                                                               ………Complainant

Vrs.

1.The Manager, Mobi  World, Hotel Kapilash Road, Po/Dist:  Rayagada

2. The Manager, Gionee  Service Centre, Po/Dist:  Rayagada, Odisha.

3.The Manager, Syntech Technology India Pvt.  Ltd., F-2, Block No. B-1, Ground Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi,  110044.

4.The Manager, U.D. Steel  solutions Pvt. Ltd., Jessore Road, Flat No.9(B), Ground Floor, Kolkatta- 700089.

                                                                                          ……...Opp.Parties

                                                            JUDGMENT

                The  present dispute arises out of the complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for non refund of the the sale price  of mobile set Gionee.  The brief facts of the case  has summarised here under.

 

1.       That the complainant had purchased  one mobile phone manufactured  and marketed by the O.Ps No.3 & 4  through O.P. No.1  the  authorized  dealer on Dt. 19.11.2015 Gionee Elife 5 +with IMEI No. 867071070434984 and Sl. No.120121506020004250 for a total price of Rs.24,600/-with one year warranty having the service facility provided at Rayagada itself.  The mobile set purchased by the complainant is a  defective  one and suppressing the above fact  by the O.P. No. 3 & 4 marketed  the product through the O.P. No.1 and the O.P. No.2 who is the service provider for the O.P.s confirmed the defects and the report is filed  along  with  this petition.  It has provided with touch screen but it is not working properly and  hanging problem. So also the battery  is discharging  automatically  and giving  heat to the product and also to the charger. The matter was referred to the O.P.  No.2 two times and  he was not able to remove the said   problem stating that it is having  inherent  manufacturing  defect in it and only the O.Ps 3 and  4 can do any thing. Ultimately the said set is returned without removing   the defects and as such  the complainant has approached  for the following   reliefs.  During  the warranty period the set has given   constant trouble and the  service provider  is unable to remove  the said problem and as such by paying the  price   of the mobile Rs. 24,600/- the complainant has purchased mental agony and trouble and as such the above sales practice by the O.P. No. 1, 3 & 4 are deemed to be unfair.  In view of the  constant problem the complainant prays the forum direct the O.Ps  to refund the cost of the mobile set Rs.24,600/-with  interest  and for causing the mental agony and financial loss award a cost of Rs.10,000/- and also award  cost of the litigation  and  such other relief  as the hon’ble forum deems fit and proper for the best  interest of justice.

 

          On being noticed the O.Ps   appeared in person before the forum  and agreed  to  replace the old set with a new one  with fresh  warranty.

The complainant also present at the time of hearing  and agreed the  version of the  O.Ps.

Herad  and  perused the documents  filed by  both the parties. This forum agreed the views taken by  of the O.Ps.

Hence to meet  the  ends  of  justice,  the following   order is  passed.

ORDER.

In the result with these observations, findings  the complaint petition is allowed in part  against  the O.Ps  

The O.Ps. are  ordered to replace the above defective  mobile set with a  new one  which shall be free from any defect with  fresh  warranty.  The O.Ps are ordered to pay Rs.500/- towards  litigation expenses.

            The O.Ps are  ordered to comply the above direction within one month from the date of  receipt of this order. Serve the copies of the order to the parties.

Dictated and corrected by me

Pronounced  on  this          17^th.          day of   August, 2017.

 

                                                MEMBER.                                                        PRESIDENT.