Orissa

Rayagada

CC/358/2016

M. Srinivas Rao - Complainant(s)

Versus

The Mobile World - Opp.Party(s)

Self

21 Aug 2017

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No. 358 / 2016.                                                       Date.                8. 2017

P R E S E N T .

Sri  Gadadhara Sahu, B.Sc.                                                            President  I/C.

Smt. Padmalaya  Mishra,  LL.B                                                    Member

 

 

Sri  M.Srinivas Rao, S/O: Late M. Narayana Appadu, Rohit Colony,

 Po/ Dist. Rayagada,Odisha.                                                               ………Complainant

 

Vrs.

1.The Manager, Mobi  World, Po/Dist:  Rayagada

2. The Manager, HTC India Pvt. Ltd., Corporate office,G-4. BPTP park, Avenue sector30, Near N.H-8, Gurgaon-  122002.

3.The Manager, HTC Customer service,  AT TVS Electronics, Guindy, Chennai-600 032.                                                                                    ……...Opp.Parties

 

For the Complainant:-Sri  R.K.Jena and Sri R.K.Patra,Advocates.

For the O.P 1 & 2:- Set exparte.

For the O.P. No.3:- In  person.

 

JUDGMENT

               

                The  present dispute arises out of the complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for non refund of the the sale price  of mobile set .  The brief facts of the case  has summarised here under.

 

          That the complainant had purchased  one mobile phone manufactured  and marketed by the O.Ps No.2 & 3  through O.P. No.1  the  authorized  dealer on Dt. 21.03.2016 HTC desire-728 with IMEI No. 359988060924035 and IMEI. No. 359988060961037 for a total price of Rs.16,000/-with one year warranty having the service facility provided at Rayagada itself.  The mobile set purchased by the complainant is a  defective  one and suppressing the above fact  by the O.P. No. 2 & 3 marketed  the product through the O.P. No.1.  It has provided with touch screen but it is not working properly and  hanging problem. So also the battery  is discharging  automatically  and giving  heat to the product and also to the charger. Automatic switch  off. The matter was referred to the O.Ps  two times and  he was not able to remove the said   problem stating that it is having  inherent  manufacturing  defect in it and only the O.Ps 2 and  3 can do any thing. Ultimately the said set is returned without removing   the defects and as such  the complainant has approached  for the following   reliefs.  During  the warranty period the set has given   constant trouble and the  service provider  is unable to remove  the said problem and as such by paying the  price   of the mobile Rs. 16,000/- the complainant has purchased mental agony and trouble and as such the above sales practice by the O.P. No. 1, 2 & 3 are deemed to be unfair.  In view of the  constant problem the complainant prays the forum direct the O.Ps  to refund the cost of the mobile set Rs.16,000/-with  interest  and for causing the mental agony and financial loss award a cost of Rs.3,000/- and also award  cost of the litigation  and  such other relief  as the hon’ble forum deems fit and proper for the best  interest of justice.

 

          On being noticed the O.P  No.1 & 2   neither appeared nor filed written  version. Hence the O.P. No.1 & 2 set exparte to close the   case.

          The O.P. No.3 filed written version and submitted that the present complaint filed by the  complainant is not maintainable and is liable to be dimissed by  hon’ble forum for suppression of material facts and lack of authenticity. The  O.P No.3  further  submitted that he is not  the manufacturer of  HTC mobiles, but only of the authorized service  centre  of  HTC  India private Ltd for providing warranty service.  HTC India  Pvt. Ltd.  Gurgaon is the manufacturerof HTC  mobiles. The complainant has never contacted  O.P. No. 3 for  any kind of repair  or service  and the O.P. No.3 is  totally unaware of the case. The O.P. No.3 prays the forum to dismiss the above case against O.P. No.3    and exempt O.P. No.3  from appearance  in this case. 

 

          During the exparte  hearing the complainant examined himself and proved the payment  of the  money  to the O.Ps. The complainant has also produced  the service job sheet including  warranty card relating to the above case. The complainant also argued  due to non repair of the above set the complainant suffered a lot of financial trouble  and mental agony. The complainant prays the forum as the  O.Ps  not heard any  grievance of the complainant till date   so the  O.Ps  be  directed to refund  purchase price   along with  bank interest.

In  the absence  of any  denial  by  way  of  written  version  from the side  of the O.Ps. it is  presumed that the allegations  levelled against   the  O.Ps. deemed  to have  been  proved.    The  complainant   had  paid  the  amount   for the good service  as per  warranty  card  which  intended      with the O.P and the  said payment is  made for the consideration for the said service.  When the O.Ps  have failed to  give such service  as per warranty card  for   which  the O.Ps  have   received   the  amount.   It is  deemed that the  O.Ps   were   callous to the allegations  and it amounts  to deficiency  of service.

In the  present case  the O.Ps . are jointly and several liable.

 

Hence to meet  the  ends  of  justice,  the following   order is  passed.

 

ORDER.

In the result with these  observations, findings, discussion the complaint petition is allowed  in part on exparte against the O.Ps 1 & 2 and  on contest    against  O.P. No.3.

The O.P  No. 2  is  ordered to take back their product  and  refund price of the H.T.C. mobile  set   a sum of Rs. .16,000/- to the complainant.  The O.Ps are further ordered to pay Rs.500.00 (Rupees five hundred) only towards litigation  expenses.

The   O.P. No.1 & 3 are directed to refer the matter to the O.P. No.2 for early compliance of the order of the this forum.

          The O.Ps are ordered to comply the above direction within one month from the date of receipt of this order.

Dictated  and  corrected  by  me.

                Pronounced on this                    Day    of                ,   2017.

 

 

                                                Member.                                                                                             President.