D.o.F:1/6/2010

D.o.O:05/10/2010

IN THE CONSUMER DISPUTES REDRESSAL FORUM, KASARAGOD

                                             CC.NO. 127/10

                     Dated this, the 05^th   day of October  2010

PRESENT:

SRI.K.T.SIDHIQ                             : PRESIDENT

SMT.P.RAMADEVI                                    : MEMBER

Smt.B.Malathi Devi,

W/o K.V.Raghuraman,

Navajivana High School, Perdala Po,                : Complainant

R/at Badiadka,Kasaragod

1.      Managing Director,

    Kerala State Co-operative Consumers-

    Federation  Ltd, Pb.No.2068,Gandhi Nagar, Cochin-20   : Opposite parties

2.      The Secretary,

Kumbdaje  Service Co-op Bank, Movvar,

Badiadka,Kasaragod.

                                                      ORDER

SRI.K.T.SIDHIQ: PRESIDENT:

              The case of the complainant is  that  she availed LPG gas connection through opposite party No.2 on deposit of   security   ` 5750/-.  The supply was very irregular therefore she  requested the opposite parties to  cancel her connection  and refund the security amount. But they refused  her demand . Hence the complaint praying for an order against opposite parties  to cancel gas connection and  refund  the deposited  amount with compensation of  ` 3000/-.

2.  Notice issued  to opposite parties served.  But   Ist opposite party  remained   absent and set exparte.  2^nd opposite party filed version.  According to them  that  they are only the agent and the payments are made  of Ist opposite party only . 2^nd opposite party  admitted the LPG connection provided to the complainant and the acceptance of  security  amount.  The contention of 2^nd opposite  party  is that the complainant’s request is  only to  transfer the connection from Badiadka to Nileshwar  but not to cancel the connection.  There is no deficiency in service on the part of  2^nd opposite party  hence the complaint deserves  dismissal.

3.  Complainant  examined as PW1 and Ext A1 marked.

     During evidence, PW1 deposed that she did not want the connection since the opposite parties are not prompt in supplying the gas and  she approached 2^nd opposite party to cancel the connection and it was  told that only `  2000/- is  repayable. 

4.    When  a consumer voluntarily expresses the willingness to terminate the consumership it is the duty of the service provider/traders to refund the security deposit and no consumer can be compelled to continue the customer relationship as against there will . similarly the non-payment of entire security deposit is also amounts to deficiency   in service. Therefore the complainant is   entitled   to get the entire security deposit ` 5750/-.

            Hence the complaint is allowed and opposite parties are jointly and severally  directed to refund `  5750/-   to the complainant within one month from the date of receipt of copy of order.  Before receipt of payment the complainant  shall surrender the gas cylinder and regulator to the opposite party No.2 and obtain the  surrender certificate. If opposite parties failed to refund the amount within one month then the  amount of `  5750/- will carry interest @9% from the date of complaint till payment.

Sd/                                                                                                        Sd/

MEMBER                                                                                        PRESIDENT

Ext.A1-deposit receipt

eva/                                                                   

                                                                                                  /Forwarded by order/

                                                                      SENIOR SUPERINTENDENT