D.O.F:31/3/2008<br /> D.O.D:6/6/2008<br /> IN THE CONSUMER DISPUTES REDRESSAL FORUM KASARAGOD<br /> CC.37/08<br /> Dated this, the 6th day of June 2008<br /> <br /> PRESENT:<br /> SRI.K.T.SIDHIQ : PRESIDENT<br /> SMT.P.RAMADEVI : MEMBER<br /> SMT.P.P.SHYMALADEVI : MEMBER<br /> <br /> K.Narayanan,<br /> Kaliyanthil House,<br /> Vadakkumbad,Karivellur PO, : Complainant<br /> Kannur Dt.<br /> <br /> The Manager,<br /> Reliance Communications,<br /> Near Federal Bank ATM, : Opposite party <br /> Opp.Vyaparabhavan,<br /> Kanhangad.<br /> <br /> ORDER<br /> <br /> SRI.K.T.SIDHIQ: PRESIDENT<br /> <br /> <br /> Complainant avers:<br /> Complainant booked a landline connection and mobile phone as per the offer introduced by opposite party. As per the offer if he pays Rs.1999/- he can avail 13 years free incoming facility to a mobile phone and a landline connection having internet options and 2 year free incoming. Attracted with this offer in the name and style Reliance Mahotsavom on 10/3/03 he give necessary documents to avail the connections and he applied on 15/3/03 to BSNL authorities to disconnect his BSNL landline phone. Since he belongs to Karivellur in Kannur District he posed a doubt about the activation of connection from Kasaragod district. But opposite party cleared his doubt in positive manner. But as promised they could not activate his connection . Eventhough opposite party tried to activate his connection from their Payyanur center it also became futile. Since March 15th was the last date of the closure of offer the complainant asked how can he avail the said service enjoying the offer. Then opposite party refunded Rs.1600/- and directed complainant to avail connection from Payyanur. Balance Rs.400/- did not refund. That apart all the documents, identity proof and photos were returned to the complainant in an insulting manner. The phone was essential for complainant since he was having aged parents and a widowed sister in home in his care. So he immediately rushed to Payyanur but could not get the phones under the scheme since the time was over.<br /> 2. Now the complainant did not have any phone connection in his home. He was unnecessarily harassed. So the complainant claiming Rs.1,00,000 as compensation for his mental and physical agonies and Rs.400/- retained by opposite party.<br /> 3. Eventhough notice issued to opposite party has been served. Opposite party did not cared to appear before the Forum. Hence opposite party was set exparte. Complainant filed affidavit in support of his claim. Exts.A1 to A4 marked. Claim proved.<br /> Therefore, we allow the complaint and opposite party directed to refund Rs.400/-(Rupees four hundred only) illegally retained as advance amount . Since we feel that the compensation claimed is high, we award compensation of Rs.5000/- towards the mental agony and hardships suffered by the complainant. Opposite party further directed to pay Rs.1500/- towards the cost of the proceedings. Time for compliance of this order is 30 days from the date of receipt of copy of the order, failing which on application by the complainant proceeding U/S 25&27 of the C.P.Act will follow.<br /> Sd/ Sd/ Sd/<br /> MEMBER MEMBER PRESIDENT <br /> Exts:<br /> A1-Copy of identity card<br /> A2-Acknowledgment<br /> A3-offer leaflet<br /> A4-closure of telephone connection notice<br /> Sd/ Sd/ Sd/<br /> MEMBER MEMBER PRESIDENT <br /> <br /> /Forwarded by Order/<br /> <br /> Senior Superintendent<br />