Orissa

Rayagada

CC/156/2017

Smt. Ruby Rani Kundu - Complainant(s)

Versus

The Manager, Stufa Manufacturin Enterprises - Opp.Party(s)

Self

21 Feb 2018

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No. 156 / 2017.                                       Date.      21 .2. 2018.

P R E S E N T .

Dr. Aswini  Kumar Mohapatra,                   President

Sri GadadharaSahu, .                               Member.

Smt.  Padmalaya  Mishra,                          Member

Smt. Ruby Rani Kundu, C/O: Dr. Nava Kishore Kundu,  New colony, Near Jagannath complex,

Po/ Dist.Rayagada,State:  Odisha.     Cell No. 9438171700.                         …….Complainant

Vrs.

1.The Manager,  Home shop-18, 7^th. Floor, FC-24, Sector-16A, Filmcity,  Noida-201301  Utterpradesh.

2.The Manager, Stufa Manufacturing Enterprises, H-14, Udyog Nagar, Industrial Area, Rohatak Road,  New Delhi- 110041.

3.The Manager, Stufa Manufacturing Enterprises, Khasra No. 421, VIII, Naryal, Sector-4, Dist: Solan,  Parwanoo-173220,  Himachalpradesh(India).                                                                                                                                                                        .…..Opp.Parties

Counsel for the parties:                         

For the complainant: - Self.

For the O.P No.1 :- Set exparte.

For the O.Ps 2 &3:- Written version sent through postal service.

                                J u d g e m e n t.

        The  present disputes emerges out of the complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps  for non replacement of Surya Flame 3 burner cooktop.  The   brief facts of the case are summaried here under.

       That  the complainant  had purchased  a   Surya Flame  3 burner cooktop  (33455703 ) from the O.P. No.1 on Dt.20.04.2016 through on line purchase i.e. Homeshop 18  on  payment  of amount a sum of Rs.3,798/- vide   Invoice  No.STUF/16-17/00266. The O.P. No.1    sold  the  said set to the complainant providing  one year warranty period.  The  above set  found  defective within warranty period and   it was damaged  and rapidly  contacted to the  O.Ps. for  replacement.     Inspite  of repeated approaches  to the O.Ps  no one   sort out to replace the same with a new   defective  free  set.  Hence this case. The  complainant prays the forum direct the O.Ps to replace or   refund purchase price of the Surya Flame  3 burner cooktop  to the complainant interalia to pay Rs.2,000/- towards compensation for mental agony and Rs.1,000/- towards litigation expenses.

On being noticed the O.P No. 1  neither entering in to appear before the forum nor filed their  written version inspite of more than  03 adjournments has been given  to them. Complainant consequently filed his memo and prayer to set exparte of the O.P No.1.  Observing lapses of around 3 months  for which the objectives  of the legislature of the C.P. Act going to be destroyed to the prejudice of the interest of the complainant.  Hence after hearing  the  counsel for the complainant set the case  exparte against the O.P. No.1 . The action of the O.P No.1  is against the principles of  natural justice as envisaged  under section  13(2) (b)(ii) of the Act. Hence the O.P. ‘No.1  set exparte  as the statutory period  for filing of  written version was over to close the case with in the time frame permitted by the C.P. Act.

                On being noticed the  O.Ps  2 & 3  field written version in shape of postal service and submitted that   we have already replaced the defective  set with a new one  along with fresh  bill  had sent  to the complainant directly  through  courier service. Hence the  O.P. 2 & 3 prays the forum to close  the  against the O.Ps 2 & 3.

                Heard from the parties. Perused the record, written  version  filed by the parties.

                                                                                FINDINGS.

                On perusal of the record  it is  revealed that  after receipt of the notice  from this forum the O.Ps 2 & 3 promptly    replaced the defective  set with a new one  along with fresh  bill  had sent  to the complainant directly  through  courier service.

                During the course of hearing the complainant is present in person before the forum and submitted that she has received the  new  Surya Flame  3 burner cooktop  in place of defective one. The complainant further submitted that on perusal  of the  bill she found that  actually she paid Rs. 3,798/- to the O.P No.1 during  purchase date on Dt. 20.4.2016 , but she  was  received bill for  Rs.1,947/-.  On  asking by the complainant  to  the O.P. No. 2 & 3  over telephone  he  replied  the differential  amount will be paid  to you  by  the O.P. No.1.  So the  complainant prays the forum direct the O.P. No.1 to refund the differential amount a sum of Rs.1,851/- which she is entitled.

            As the O.P. No.1 set exparte  we passed order accordingly on the available record  in this forum.

            On perusal  of the complaint petition  this forum found that actually the complainant had  paid Rs.3,798/- to the O.P. No.1 towards purchase of   Surya Flame  3 burner cooktop  (33455703 )  vide   Invoice  No.STUF/16-17/00266  on Dt.20.04.2016 through on line purchase.  When  the  O.P.No. 2 & 3   had  replaced the above  set   and  sent  bill  bearing invoice No.  2577  during the month  of December, 2017 an amount of Rs. 1,947/-. This forum   observed the case in hand  the complainant  is entitled  to  receive  differential  amount a sum of Rs. 1,851/- from the O.P. No.1 as established  in  documentary  evidence.

                To the meet the ends of justice  the following order is passed.

 

                                                                                                ORDER.

                In resultant the complainant petition is hereby allowed in part against the O.P. No.1 and dismissed against the O.Ps  No. 2 & 3.

                The O.P. No.1 is ordered to  refund  balance amount  a sum of Rs.1,851/-  inter  alia  to pay Rs.2,000/- towards compensation  for  mental agony  and litigation  expenses.

                The above direction is to  be  complied  by the O.P No.1  with  in one month from the date of receipt of  this order.  A copy of this order as per the statutory requirements , be forwarded to the parties    free of charge.

 

Dictated and corrected by me

Pronounced on this     21st.  day of   February, 2018.

 

MEMBER.                                MEMBER.                                                        PRESIDENT.