Orissa

Rayagada

CC/56/2020

Sri Imaran - Complainant(s)

Versus

The Manager, shreyash Retail Pvt. ltd., - Opp.Party(s)

Self

07 May 2021

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    COMMISSION, AT: KASTURINAGAR, IST. LANE, LIC OFFICE BACK, POST/DIST; RAYAGADA,

STATE:  ODISHA.-765  001.

…

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C.C. Case  No.       56/ 2020.                    Date.   9   . 4 . 2021.

P R E S E N T .

Sri  Gadadhara  Sahu,                                                 President..

 Smt.  Padmalaya  Mishra,.                                        Member

 

 Sri  Imran,  C/O: R.S.Brothers cloth show room, Main Road,   Po/Dist:Rayagada   (Odisha). 765 001,  Cell No.9032999239.                                    …. Complainant.

Versus.

1.The Manager, Shreyash  Retail  Private Ltd., Sy No.696, Gundlapochampally Village,  Medchal Mandal,  Ranga Reddy Dist.  Secundrabad, Telangana  State. Pin No. 501  401.

2. The Manager, Shreyash  Retail  Private Ltd., A-285,  Main  Bhisham Pitamaha  Marg, Defence  colony, New Delhi, 110024.                         Opposite parties.

.Counsel for the parties:                                

For the complainant: -. Self..

For the O.Ps:-  Set exparte.

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JUDGEMENT

          The  present disputes arises out of the complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for non refund of  price  towards     Apple airpods with wireless   set  which was not functioning within the warranty period. The brief facts of the case  has summarized  here under.   

That  the complainant had purchased  Aple Airpods with wireless charging  case Bluetooth headset with Mic   from the O.P. No.1 on Dt.22.10.2019  on  payment  of amount a sum of Rs.13,900/- bearing Invoice No.FAAAV92002386532 Dt.22.10.2019 through on line. The O.Ps. have   sold  the  said set to the complainant providing  one year warranty period .The above set   found defective  within the warranty  period. Blue tooth call not connected inter alia the wire cutting in the blue tooth point/mike point. The complainant feel there is manufacturing defect in the set.   The complainant complained the matter to the  Service centre situated at  Vizag(Andhrapradesh) State.  Inspite of repeated  contact the service centre refused to rectify or replace the same.   Now the above set is unused.  But  no  action has been taken by the O.Ps till date. Hence this case.

On being noticed  the O.Ps neither entering in to appear before the District Commission  nor filed their  written version inspite of more than  3 adjournments has been given  to them. Complainant consequently filed his memo and prayer to set exparte of the O.Ps.  Observing lapses of around 5 months  for which the objectives  of the legislature of the C.P. Act going to be destroyed to the prejudice of the interest of the complainant.  Hence after hearing  the  counsel for the complainant set the case  exparte against the O.Ps. The action of the O.Ps are against the principles of  natural justice as envisaged   of the Act. Hence the O.Ps are   set exparte  as the statutory period  for filing of  written version was over to close the case with in the time frame permitted by the C.P. Act.

          We therefore constrained to  proceed to dispose of the case, on its merit. 

          Heard from the  complainant.   We perused the complaint petition and the document filed by the complainant.

         FINDINGS.

                The complainant has been heard at length & perused the records.

.               From the records it reveals that, the complainant has purchased   Aple Airpods with wireless charging  case Bluetooth headset with Mic   from the O.P. No.1 on Dt.22.10.2019  on  payment  of amount a sum of Rs.13,900/- bearing Invoice No.FAAAV92002386532 Dt.22.10.2019 through on line. The O.Ps (copies of the  invoice is available in the file which is marked as Annexure-I). But unfortunately after delivery with in  warranty period the above  set found defective and not functioning. The complainant complained the OPs for necessary repair in turn the OPs  paid deaf  ear.  

.               From the records it is seen that, the complainant has filed Xerox copy of purchase bill which is in the file marked as Annexure-I.  Hence it is abundantly clear that, the complainant has repeatedly approached the OPs  for the defective of above  set with complaints where in the OPs  not heard

                On examining the whole transactions, it is pertinent to mention here that, there is One year valid warranty for the alleged above set and the defect arose with in warranty period  of purchase. As the OP No.2  deliberately lingering to file their written version or any other documents after lapses of above 08 months, and observing the present situation, and nothing adversary to the complainant as adduced by the OP. The forum relying on the version of the complainant is of the view that, the alleged  set has inherent defect and there is vivid deficiency in service by the OPs declining to redress the grievances of his consumers i.e.  the present complainant, hence the complainant is entitled to get the price of the said set along with such substantial compensation for all such harassment having been impounded with mental agony and deprivation of the use for the same  for long time  and so also the cost of litigation. We found there is deficiency in service by the OPs and the complainant is entitled to get relief.

                On appreciation of the evidences adduce before it, the commission is inclined to allow the complaint against the OPs.

                                                                                O R D E R

                In  resultant the complaint petition  is allowed  on  exparte against the O.Ps.

The O.Ps   are directed to  refund  price  of  Aple Airpods with wireless charging  case Bluetooth headset with Mic a sum of Rs.13,900/- besides  Rs.500/-  damages towards mental agony  inter alia Rs.500/-  for litigation expenses.

            The entire directions shall be carried out with in 30 days from the  date of receipt   of this order.   Copies be served to the parties  free of cost.

Dictated and  corrected by me.    Pronounced in the open forum on  9^th.      day of    April, 2021.

 

                                                                 MEMBER                                                                             PRESIDENT