Orissa

Rayagada

CC/122/2021

Imran Mosjid - Complainant(s)

Versus

The Manager, One Plus Exclusive Service Centre - Opp.Party(s)

Self

28 Oct 2021

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION,

                                      PO/DIST; RAYAGADA,   STATE:  ODISHA ,Pin No. 765001

 

C.C. Case  No.     122  / 2021                                     Date.     25   .   11  . 2021.

 

P R E S E N T .

Sri   Gopal  Krishna  Rath,                                  President.

Smt.Padmalaya  Mishra,.                                  Member

 

                     Imran, Mosjid Street, Jail Road,  Post/   Dist:Rayagada   (Odisha).

Cell No.9032999239..                                                                                                                                                                        …. Complainant.

Versus.

  

The Manager, One plus exclusive  Service Cenre, Hira Building, Municipal No. New 213 (Old #5), Ward  No.76, Richmond Town,  Brigade Road, Bangalore- 560001.

.                                                                                           …Opposite parties.

 

Counsel for the parties:                                 

For the complainant: - Self.

.For the O.Ps      :- Set  exparte.

                                                JUDGEMENT.

The  crux of the case is that  the above named complainant alleging deficiency in service  against  afore mentioned O.Ps    for  non refund of price of the mobile set a sum of Rs.45,999/- towards found defective during warranty period     for which  the complainant  sought for redressal of the grievances raised by the complainant..

                                        

Upon  Notice, the  O.P.  neither entering in to appear before the District commission  nor filed their  written version inspite of more than  03 adjournments has been given  to them. Complainant consequently filed his memo and prayer to set exparte of the O.Ps .  Observing lapses of around  3 months    for which the objectives  of the legislature of the C.P. Act,  going to be destroyed to the prejudice of the interest of the complainant.  Hence after hearing  from the complainant set the case  exparte against the O.P. The action of the O.P   is against the principles of  natural justice as envisaged  in the C.P. Act. Hence the O.P.    set exparte  as the statutory period  for filing of  written version was over to close the case with in the time frame permitted by the C.P. Act,.

We therefore constrained to  proceed to dispose of the case, on its merit  against the O.Ps

          Heard  arguments from the   complainant..   We perused the complaint petition and the document filed by   the   complainant..

This District Commission   examined the entire material on record  and given  a thoughtful consideration  to the  arguments  advanced  before us by  the  parties touching the points both on the facts  as well as on  law.

          FINDINGS.

From the records it reveals that, the complainant had purchased a  one plus  8T 5G 12GB HSN: 8517  in shape of on line    bearing  Invoice  No.IN-DEL 2-319998 and  invoice  details HR-DEL-2-179184911-2021   Date. 24.10.2020   and   the  same  was supplied   by  the  Manager,  Darshita Aashiyana Pvt. Ltd.,Hariyana manufactured  by  One plus.  The  complainant was  paid  consideration amount a sum  of Rs.45,999.00   to the O.P.  towards  purchase of above mobile set(copies   of the  tax  invoice is available    in the file  which is marked as Annexure-I).                                                                    

 But unfortunately after delivery  with in few months the above  set found defective and not functioning  properly. The complainant complained the O.Ps  for necessary repair in turn the OP paid deaf ear.   The complainant further approached the O.Ps for return the money which he spent but for no use.        

From the records it is seen that, the complainant has filed Xerox copy of purchase bill.  Hence it is abundantly clear that, the complainant has repeatedly approached the O.Ps for the defective of above  set with complaints where in the O.P No.    knows from time to time.       

On examining the whole transactions, it is pertinent to mention here that, there is One year valid warranty for the alleged above set and the defect arose after few month  of purchase. As the O.P  deliberately lingering to file their written version or any other documents after lapses of above one year, and observing the present situation, and nothing adversary to the complaint as adduced by the O.P.   The  commission relying on the version of the complainant is of the view that, the alleged  set has inherent defect and there is vivid deficiency in service by the OP  declining to redress the grievances of his consumers i.e.  the present complainant, hence the complainant is entitled to get the price of the said set or a new same set instead of the defective one along with such substantial compensation for all such harassment having been impounded with mental agony and deprivation of the use for the same  for long time  and so also the cost of litigation. We found there is deficiency in service by the O.P  and the complainant is entitled to get relief.

            On appreciation of the evidences adduce before it, the commission is inclined to allow the complaint against the O.Ps.

                                                                                

O R D E R

            In  resultant the complaint petition  is allowed  against the O.Ps expartee.

            The O.P   is  directed  to refund  the  purchase price of the  one plus  8T 5G 12 GB mobile set   a sum of Rs.45,999/- to the complainant. Parties are left  to bear  their own cost.

The entire directions shall be carried out with in 30 days from the  date of receipt   of this order. Serve the order  to the  parties free of cost.

Dictated  and corrected  by me.

Pronounced   on         25^th.      day    of    November ,2021.

 

                                                                  MEMBER                                                                                           PRESIDENT