Orissa

Rayagada

CC/488/2015

Sri Naba Kumar Kanta - Complainant(s)

Versus

The Manager, M/S Reliance Communications - Opp.Party(s)

Self

30 Jul 2016

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA

                          

                                                 C.C. Case  No. 488 / 2015.

 P R E S E N T .

Sri Pradeep Kumar Dash, LL.B,                             President.

Sri Gadadhara Sahu, B.Sc.                                    Member

            Naba Kumar Kanta,     aged abaout 43 years, S/o Sri Ekadashia Kanta,        Advocate         by Profession, Resident of Gandhi Nagar, 3^rd Lane, At/Po/Ps/Dist. Rayagada,             Odisha.                                                                                                                                                                                                                        …….Complainant

                                                            Vrs.

Manager, M/s Reliance Communication Pvt. Ltd., Fortune Tower,7^th Floor, Chandrasekhar Pur, At/PO Bhubaneswar, Dist. Khurda, Odisha                                                                                                                                       .…..Opp.Parties

Counsel for the parties:                                           

For the complainant: In Person

For the O.Ps: Exparte

                                                            JUDGMENT

                        The facts of the complaint  in brief is that  the complainant is a bonafied customer of Reliance  Telecommunications and on 30.10.2015  to avail internet facility the complainant has recharged Rs.358/-  for 30 days uninterrupted internet facility with 03GB data. The complainant used his mobile up to 28.11.2015 and in the morning  of 29.11.2015 the complainant noticed that  his internet facility is not available  but in the evening hours of the same day again the mobile seta shows internet facility   is available.  On the very next day i.e. on 30.11.2015 the complainant got one message that the internet facility is over and he has to recharge further to avail the same  and at his utter surprise  the complainant noticed that his mobiles shows only Rs.0.30 as main balance where as on 29.11.2015 night his balance amount was Rs.496/- along with 3.20MB. Thereafter, the complainant make a call to the customer care service  of the opposite party and  came to know that his net pack was valid up to midnight of 29.11.2015 and the customer has used the internet facility bey9ohjd that so the opposite party has deducted the amount from the main balance of the complainant. Hence, prayed to direct the opposite party to recharge the amount of Rs.496/- along with 3.20 MB data and also to  pay Rs.5,000/- for mental agony and Rs.2,000/- for litigation expenses to the complainant. Hence, this complaint.

                        Being  noticed by this forum  neither the opposite party  appeared nor  file any written version as such the O.P was set exparte and  since the Opp.Party was absent we did not feel it necessary to go into the merits of the case and   believed  the allegations of the complainant  and  hence, we passed the order and  disposed of the matter with the following directions.

                                                                      ORDER

                        The  opposite parties  are directed to  recharge the main balance amount of Rs.496/-  to the mobile number 09778238358 of the   complainant within one month from the date of receipt of this order  and pay Rs.1,000/- towards costs and compensation.                

                        Pronounced in open forum today on this 20^th day of  July,2016 under the seal and signature of this forum.

                         A copy of this order as per the statutory requirements , be forwarded to the parties    free of charge.

 

Member                                                                                               President

Documents relied upon:

By the complainant: Nil

By the Opp.Party: Nil

 

                                                                                                 President