Orissa

Rayagada

CC/48/2022

Miss Dharitri Kumar - Complainant(s)

Versus

The Manager, Ms OPPO Mobiles India Pvt Ltd., - Opp.Party(s)

Sri Sunil Kumar Naik

31 May 2023

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION RAYAGADA, ODISHA.

 

Date of Institution: 08.09.2022

     Date of Final Hearing: 18.05.2023

        Date of  Pronouncement: 31.05.2023

 

CONSUMER COMPLAINT NO.48 / 2022

Miss. Dharitri Kumar,

D/O: Late RajendraKumar,At:Kalahandipada,

Po:J.K.Pur,

Post/Dist: Rayagada, (Odisha) 765 017.

(Through Sri Sunil  Nayak, Advocate  for the Complainant)                         …Complainant

 

Versus

1.The Manager, M/S. Oppo mobiles India Pvt. Ltd. Plot No.1, Sector Ecotech-Vii,  Grater Noida- 201 306, State:Utterpradesh.

2.The Care Manager, M/S. Oppo Mobiles India Pvt. Ltd. 5^th. Floor,Tower B, Building No.8, DLF Cyber, At/Po:Gurgaon, Hariyana- 122002.

3.SriRudra Narayana Mohapatra, Propritor, M/S. Mobile World, Hotel  Kapilas Road, Near ADB State Bank, Rayagada.

(None for the O.Ps. ).                                                                                …  Opposite Parties

 

Present:          1. Sri Rajendra Kumar Panda, President.

ORDER         U/S- 39  R/W 64 OF THE C.P.ACT,2019

 

Sri Rajendra Kumar Panda, President

Brief facts of the case:-

Case in hand is the allegation of  deficiency in service and unfair trade practice by the O.Ps  for  non refund   of   Rs. 34,010/- towards  mobile  price  which was  found defective  within warranty period due to defective  within warranty period and  the   service centre of the O.P  had not given proper service   which  the complainant sought  redressal.

The Back ground  facts in a nutshell  are that  the complainant   had purchased a mobile  set i.e. Oppo Reno 6 – 5G   IMEI Sl. No.865924059431853  from the  O.P. No.3  (Retailer) on   Dtd.02.11.2021  on payment of consideration an amount a sum of Rs.34,010/-.  During the warranty period the  above set was  found defective. Further  service centre of the O.P was  not  given proper service for functioning of the above mobile set.  Due to lack of service  of the service centre the  complainant  moved the matter  to the  O.Ps for  replacement or refund  of the price  of the above product.   But the O.Ps had  paid  deaf ear  to the genuine  complaint.  Hence, the complainant  finding no option  approached this Commission  to get relief praying directing  the O.Ps  to refund the  price of the  mobile set  a sum of Rs. 34,010/-with interest  and  compensation. Hence this complaint.

The O.Ps were not appeared though notices has been duly served  resultant made exparte.

Heard  the learned counsel for the  complainant.  Perused the record, affidavit  and other documents  filed the complainant.

Basing on the pleadings of the complainant, this commission framed the following issues for determination.

ISSUES:-

1. Whether the complainant is a consumer under the O.Ps.?
2. Whether the  services of the O.Ps are  deficient towards the complainant?
3. Whether the complainant is entitled  to any reliefs from the O.Ps?

.Issue  No.1.

As  per  Section 2(7)(I) & (ii) of C.P. Act, 2019 a person can be deemed to be a consumer  when he hires or avails   of any  services for consideration which has been  paid or  promised  to be  paid. In the instant case the  complainant  had purchased the  mobile  set from the O.P.  No.3  on  payment  of consideration  of   Rs.34,010/- on   Dated.  02.11.2021  for which   the O.Ps issued Tax  Invoice  in favour of the  complainant marked as Annexure-I. Therefore the complainant falls within the  definition of consumer.

            Accordingly   issue No. 1  is answered.

Issue   No.2&  3 .

These  two issues invite common discussion and hence  they are being taken up together.

            This commission  perused the documents filed by the  complainant and it proves that the complainant has purchased  a  mobile set   from  O.P.No.3 under the direct control by O.P. 1 & 2.    When the  above set  was found  defective,   the  O.Ps service  centre  has  to remove the defects as ensured  during  selling their products     failed to provide service    which is clear deficiency  in service on the part of the O.Ps. 

            At this stage this commission  hold that if the  above product  require service  immediately after  its purchase then it can be presumed  that it  is  manufacturing defect and if a defective  product is supplied , the consumer is entitled to  get refund of the price of the product/article or to replace a new one  and  the consumer  is entitled  and has a right to claim compensation and cost  to meet his mental  agony, financial  loss.

            In the instant case as it appears that the above product which was  purchased by the complainant had developed  defects immediately after its purchase and the  O.Ps were unable to restore  its normal  functioning during the warranty period.

            Record proves  that the complainant invested a substantial amount and had purchased above product  with an expectation to have the  effective  benefit  of use of the product, but in this case   the complainant was deprived of getting beneficial use of the   product  and  deprived of in using  the  above set as  the defects were not removed  by the O.Ps.

Hence it is ordered.

                                    ORDER.

The O.Ps No.1  & 2 are    directed to return back the defective product from the complainant  inter alia  to refund  price  of  Rs.34,010/- for the mobile  set   besides  Rs.5,000/-   towards mental agony    including   litigation expenses  to the complainant.

The O.P. No. 3 (Retailer)   is   ordered to refer the matter to the O.P. No. 1 &2 (Manufacturer)   for early compliance of the above order.

The entire directions shall be carried out with in 45 days from the  date of receipt   of this order, failing which further Rs.15,000/- shall bear by the O.Ps jointly and severaly.

Miscellaneous  order if any  delivered by this  commission  relating to this case  stands vacated. 

Pronounced in the open court of this Commission today on this 31st. Day of    May, 2023 under the  seal & signature of  this Commission.

Dictated and corrected  by me.

                                                                        PRESIDENT

A copy of this order be provided to all the parties at  free of cost as mandated by the Consumer Protection Act,  2019 or they may download same from the confonet.nic.in to treat the same as if copy of order received from this Commission.

The judgment be uploaded forthwith on the website of the Commission for the perusal of the parties.

File be consigned to the record room along with a copy of this Judgment.

                                                                                                                                                                                                                                                                                                          PRESIDENT

 

PRONOUNCED ON  Dated.31.05.2023