Orissa

Rayagada

CC/52/2019

Dharamendar Ku MOhapatra - Complainant(s)

Versus

the Manager, Majhigouri Telecom, - Opp.Party(s)

Self

12 Dec 2019

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL FORUM

    POST  /  DIST: Rayagada,  STATE:  ODISHA,  Pin No. 765001.

                                                      ******************                         

C.C. Case  No.      52             / 2019.                           Date.     5    .12.2019

P R E S E N T .

Dr. Aswini  Kumar Mohapatra,                                      President

Sri Gadadhara Sahu,                                                         Member.

Smt.Padmalaya Mishra,.                                                 Member

 

Sri Dharmendra Kumar Mohapatra, At:Raniguda Farm, Near Trinath Mandir,  Po/Dist:Rayagada  (Odisha). Cell No.7008018266,  9778114999.                                                                                            …. Complainant.

Versus.

1.The  Manager, Majhigouri Telecom, Hatipathar Road, Po/Dist: Rayagada,State:Odisha, 765 001.

2.The Manager,  M/S. Samsung  India  Electronics Pvt. Ltd., having its Regd. Office at A-25, Ground floor, front tower, Mohan Co-operative Industrial  Estate, New Delhi- 110044.                                … Opposite parties.

For the Complainant:- Self.

For the O.P. No.1:- Set exparte

For the O.Ps 2:- Sri K.C.Mohapatra, Advocate,Bhubaneswar.

 

JUDGEMENT.

The  curx of the case is that  the above named complainant alleging deficiency in service  against  afore mentioned O.Ps    for  non refund of price of the Mobile set a sum of Rs.17,000/- due to non available of service from the O.Ps     for which  the complainant  sought for redressal of the grievances raised by the complainant.

 

Upon  Notice, the O.P No.  1  neither entering in to appear before the forum nor filed their  written version inspite of more than  04 adjournments has been given  to them. Complainant consequently filed his memo and prayer to set exparte of the O.P No. 1 .  Observing lapses of around 6 months  for which the objectives  of the legislature of the C.P. Act going to be destroyed to the prejudice of the interest of the complainant.  Hence after hearing  the  counsel for the complainant set the case  exparte against the O.Ps 1. The action of the O.P No. 1 are against the principles of  natural justice as envisaged  under section  13(2) (b)(ii) of the Act. Hence the O.P No.  1  was set exparte  as the statutory period  for filing of  written version was over to close the case with in the time frame permitted by the C.P. Act.

Upon  Notice, the O.Ps No.2   put in their appearance and filed  written version through their learned counsel in which  they refuting allegation made against them.  The O.P No.2      taking one and another pleas in the written version   sought to dismiss the complaint as it is not maintainable  under the C.P. Act, 1986. The facts which are not specifically admitted may be treated  as denial of the O.P No. 2.   .   Hence the O.Ps No.2     prays the forum to dismiss the case against  them  to meet the ends of justice.

Heard arguments from the learned counsel from the    O.P No. 2    and from the complainant.    Perused the record, documents, written version  filed by the parties. 

This forum  examined the entire material on record  and given  a thoughtful consideration  to the  arguments  advanced  before us by  the  parties touching the points both on the facts  as well as on  law.

                                                                    FINDINGS.

                Undisputedly the complainant had  purchased  Samsung Galaxy Model No. J810  64 GB  from the O.P. No.1 on Dt.06.11.2018  on  payment  of amount a sum of Rs.17,700/- bearing  IMEI No. 359053/09/03540615/- to the  O.P. No.1 (copies of the  Retail invoice No. invoice No.289  Dt. 06.11.2018 is in the file which is marked as Annexure-I).

The main grievance of the complainant  was that   the above set was giving  various problems  such as  the  above set   found defective  after few months working   within the warranty  period. The complainant complained the matter to the  O.Ps from time to time, but  no  action has been taken by the O.Ps till date. Though the O.Ps had given the service, but the same trouble continuing  i.e. Net work problem, Charging problem,  Heat, Features automatic change, Hanging.    Now the above set is unused.  The complainant has agreed for its repair and replacement of the parts, as the above product has a one year warranty.  The mechanics did not respond till today and the above  set is kept idle without any  use by the complainant. So the  complainant  had requested    the O.Ps   to replace or refund purchase  price of the above set but the O.Ps  have     turned deaf ear.  Hence this C.C. case.

                During the  course of the  hearing the   parties are filed memo where both the parties are signed  and submitted that  the Samsung  Company  has entered into out of court settlement with the complainant where by  the O.P. No.2(Samsung company) has offered refund of cash – 80% of Invoice cost .  The complainant also agreed with the said offer of  O.P. No.2(Samsung company) in full and final settlement of the case.  In  the Memo  the O.P. No.2 prays the forum  to pass final order on basis of above mentioned settlement terms with condition of returning of the defective/purchased unit, thereby placing the parties under a burden of gratitude.

Heard from the parties. Perused the records submitted by the parties.  Memo is allowed.

Considering the exigencies of the case the  Memo filed by the parties  is allowed.

                                                                ORDER.

The O.P. No.2 (Manufacturer Samsung Company) is directed to return back the defective product i.e. Mobile set  from the complainant  inter alia  to refund  80% of Invoice price bearing   No.289 Dt.6.11.2018 to the complainant  within 30 days from the date of receipt of this order.

 In the peculiar circumstances  there is no order as to costs.

Copies of the order be served on the parties  concerned as per rule.

Dictated and  corrected by me.

Pronounced on this        5th.           day of  December, 2019.

 

MEMBER.                                MEMBER.                                            PRESIDENT.

 

 

 

 

 

.