Orissa

Rayagada

CC/141/2019

Sri Kedrnath Dash - Complainant(s)

Versus

The Manager HP India sales Pvt Ltd., - Opp.Party(s)

Self

02 Mar 2023

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION RAYAGADA, ODISHA.

Date of Institution: 27.11.2019

     Date of Final Hearing: 02.03.2023

         Date of  Pronouncement: 02.03.2023

 

CONSUMER COMPLAINT NO. 141 / 2019

Sri Kedarnath Dash, Manager,

M/S. Niyamagiri, H.P.Gas Gramin Vitarak,

Rayagada  Road,

At/Po: Bissamcuttack,

Dist: Rayagada, 765 019.

(Through Self for the Complainant)                           …Complainant

Versus

1.The Manager, H.P.India Pvt. Ltd.,

DHL Supply chain India Pvt. Ltd.,

C/O: CCI Logistics Park, S No. 123A,

Village:Kolkhe, Palaspaphata,Talnga Panval,

Mumbai, State:Moaharastra-410206.

(None  for the  O.Ps No.1).

2.The Manager,Sun Computer, Rayagada.

 (None  for the  O.Ps  No.2.).                                     …Opposite Parties

 

Present:          1. Sri Rajendra Kumar Panda, President.

          2. Sri Satish Kumar Panigrahi, Member.

ORDER

Sri  Rajendra  Kumar  Panda, President.

Brief facts of the case:-

Case in hand is the allegation of  deficiency in service and unfair trade practice by the O.Ps  for  non replacement of   Desktop HP 290 – A0009IL Dual Core  Sl. No.8CG821B8D8 Computer  which  the complainant sought  redressal.

The O.Ps not appeared though notices has been duly served and made exparte.

The complainant  is present during the course of hearing  and   submitted that from the date of  purchase   the OPs  have  not given proper service to the computer set. Hence  the O.Ps  be directed  to  give proper service  and replace the defective parts  without   charging  price and  extend one  year fresh warranty .

The complaint petition  is  allowed in part.

To meet the  ends of justice    the following order is passed.

                                                                     O R D E R

                In  resultant the complaint petition  stands  disposed off on exparte against the O.Ps. 

The O.P. No.1(Manufacturer) is directed to remove all the defects of Desktop HP 290 – A0009IL Dual Core  Sl. No.8CG821B8D8 Computer  including replacement of defective parts if any free of cost enabling the complainant to use the same in perfect running condition like a new one if the   complainant approached  the O.Ps to rectify the defect  of his set and shall provide all sort of after sale service to the complainant as per the  terms and conditions of the warranty of the aforesaid set with  extended further six months fresh warranty.

The O.P  No. 2  (Dealer)  is   ordered   to  refer the matter to the O.P. No. 1   (Manufacturer) for  early compliance of the above order  and co-operate the complainant for better co-ordination with the O.P.  No.1   (Manufacturer) to provide satisfying service  for which he is entitled.

The entire directions shall be carried out with in 45 days from the  date of receipt   of this order.   Parties are left to bear their own cost.

Miscellaneous  order if any  delivered by this  commission  relating to this case  stands vacated. 

 A copy of this order be provided to all the parties at  free of cost as mandated by the Consumer Protection Act,  2019 or they may download same from the confonet.nic.in to treat the same as if copy of order received from this Commission.

The judgment be uploaded forthwith on the website of the Commission for the perusal of the parties.

File be consigned to the record room along with a copy of this Judgment.

  

 (S. K. PANIGRAHI)                                                        (R. K. PANDA)

MEMBER                                                                 PRESIDENT

 

PRONOUNCED ON 02.03.2023