Orissa

Rayagada

CC/334/2016

Smt. Sushila Chukala - Complainant(s)

Versus

The Manager, Bajaj Allianz - Opp.Party(s)

Self

24 Apr 2018

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No. 334 / 2016.                                           Date.     24    .   4    . 2018

P R E S E N T .

Dr. Aswini  Kumar Mohapatra,                       Preident.

Sri  GadadharaSahu,                                             Member.

Smt. Padmalaya  Mishra,                                     Member.

 

Smt. Sushila Chukula, W/O: Srinu Chukala, At:Gayatri Nagar, 5th. lane,      Po/Dist:Rayagada  (Odisha). 765 001.                                    …. Complainant.

Versus.

1.The Manager, Bajaj  Allianz life insurance Co. Ltd.,G.E. Plaza, Airport Road, Yarawada, Pune-Moharashtra, Pin No. 411006.

2.The Branch Manager, Bajaj  Allianz life insurance Co. Ltd., Rayagada,State:  Odisha                                                                                ……...Opp.Parties

For the Complainant:-Sri Balibor Pani, Advocate, Rayagada.

For the O.Ps.  :-  Sri  V.Avatar, Rayagada.

.

JUDGMENT

                The  curx of the case is that  the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for  non refund of deposited  amount a sum of Rs.30,000/- towards policy No.0218354904 for which  the complainant  sought for redressal of the grievances raised by the complainant. The brief facts of the case  has summarised here under.

On being noticed the O.Ps appeared through their learned counsel and filed written version refuting allegation made against them.  The O.Ps taking one and another pleas in the written version   sought to dismiss the complaint as it is not maintainable  under the C.P. Act, 1986. The facts which are not specifically admitted may be treated  as denial of the O.Ps. Hence the O.Ps  prays the forum to dismiss the case against  them  to meet the ends of justice.

  Heard arguments from the learned counsel for the    O.Ps and from the complainant.    Perused the record, documents, written version  filed by the parties. 

This forum  examined the entire material on record  and given  a thoughtful consideration  to the  arguments  advanced  before us by  the  parties touching the points both on the facts  as well as on  law.

                                                         FINDINGS.

On perusal of the record it is revealed that there is no dispute that the complainant was a policy holder bearing No. 0218354904 with a half yearly premium a sum  of  Rs.4,923/-and sum assured was Rs.1,22,696/-  opted policy product. Name  i.e. Supper Cash gain Silver insurance policy  commencement date. 17.05.2011.  Further  there is no disputes the  above  policy  premium payment term   is 20 years.   Again  there is no dispute the complainant had  paid total amount a sum Rs. 34,461/- till Dt. 17.05.2014 towards 07 half.  yearly  premium  @ Rs. 4,923/- each premium. (copies of the deposit slip is in the file ).

The main grievance of the complainant is that   to refund all deposited amount with bonus, interest    when asked the O.P. No.2  had  stated  that the amount is invested in the share market is not having  any profit in the said investment and as such   the complainant  will not   get any refund. Hence the  C.C. petition filed by the complainant  to get  the  deposited amount.

In  written  version para-6 the  O.Ps contended that the O.P.  on receipt of a regular premium @ Rs.4,923/- half yearly  premium continuously for a period of 5 years the  complainant  will get a 20% amount  from out of sum assured i.e. Rs.1,22,100/- likewise  the complainant would have  received the said amount as per the  terms and  conditions of the policy.

In  written  version para-7 the  O.Ps contended that the complainant had paid a total premium of Rs.34,461/- only  and she defaulted to pay her further premium  amounts from 17.11.2014.

In  written  version para-8 the  O.Ps contended that     if  the complainant  would have paid all premiums  by the Dt 17.5.2017 then she would  have received money back an amount of Rs.24,420/- on her completion of 5 years of the policy.

In  written  version para-9 the  O.Ps contended that     as per the IRDA policy condition if any insurer fails to pay the premiums regularly, as per agreed terms, then the  insurance company will not have an obligation to refund the premiums already paid by the complainant.

In  written  version para-10 the  O.Ps contended that  the complainant is entitled for the surrender value of premiums she paid already. The value is assessed by the  O.P. @ Rs. 10,463/- only.     

 

                In  written  version para-12 the  O.Ps contended that  the complainant was issued with letter by the O.P. asking her 15 days free look period for her acceptance or disagreement with the policy. The O.Ps did not get any  disagreement from the complainant  and as the O.Ps believed to have accepted  the policy by the complainant.  The complainant was supplied with the product circular for her verification of product.

          During the course of the hearing  the complainant  is present in person before the forum. This forum observed since the complainant is  daily labour and they have  no  such income to pay the premium  to regular the policy. Further they have not know English language. This forum further observed the deposited amount  is highly necessary for their  livelihood.

At  this stage this forum observed   the interest of justice  would met if  the O.Ps. disbursed  full  deposited  amount   in favour of the complainant.

In view of the above discussion relating to the above case and  In Res-IPSA-Loquiture  as well as  in the light of the settled legal position  discussed  as above which is Aliance Juris. Hence  we allow the above complaint petition  in part.

Hence  to  meet the  ends of justice, the following order is passed.                                                                                                       ORDER.

            In  resultant    the complaint petition is allowed  in  part  on  contest against  the O.Ps. 

The O.Ps  ordered  to refund the full deposited amount in favour  of the complainant  without any    interest.  There is no order as to costs and compensation.

The OPs     ordered to make compliance the aforesaid Order within  30 days from the  date of  receipt  of this order.     

   Serve the copies of above order to the parties free of cost.

 

Dictated and corrected by me

Pronounced on this         24 ^th.   Day of     April    2018.

 

Member.                                                             Member.                                                             President