| First Appeal No. FA/432/2014 | | (Arisen out of Order Dated in Case No. of District State Commission) |
| | | | 1. RADHA GUPTA | | OFFICE-C-68, GANESH NAGAR, PANDAV NAGAR, DELHI-110092. |
| ...........Appellant(s) | |
| Versus | | 1. THE KARNATAKA BANK LTD. | | M-13(A), PUNJ HOUSE, Ist FLOOR, CONNAUGHT CIRCUS, NEW DELHI-110001. |
| ...........Respondent(s) |
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| ORDER | IN THE STATE COMMISSION : DELHI (Constituted under Section 9 of the Consumer Protection Act, 1986) Date of Decision: 23.5.2014 First Appeal No. – 432/2014(Arising from the order dated 21.3.14 Passed by District Forum, East, Saini Enclave in Complaint Case No.243/2014) M/s. Radha Gupta, Proprietor of M/s Rama Krishna Traders, Office-C-68, Ganesh Nagar, Pandav Nagar, Delhi-110092. | | …………… Appellant | | | | | Vs | | The Karnataka Bank Ltd., Through its Branch Manager, Laxmi Nagar Branch, Delhi-110092. Corporate Office: Karnataka Bank Limited, Mahaveera Circle, Kankanady, Mangalore-575 002. Karnataka State. Regional Office: M-13(A), Punj House, Ist Floor, Connaught Circus, New Delhi-110001. | | | | | ……….. Respondent | | | | Coram Salma Noor, Presiding Member N P Kaushik, Member (Judicial) | | | 1. | Whether reporters of local newspaper be allowed to see the judgment? | 2. | To be referred to the reporter or not? | N P Kaushik, Member (Judicial) | | | | | |
- We have heard Shri Jogesh Gupta, Counsel for the Appellant.
- The Appellant who is a bank account holder with the Respondent had a total amount of Rs. 25 lacs in his bank account. Out of the said sum, an amount of Rs. 10 lacs was found diverted to various other accounts allegedly by way of hacking of the computer. Whether the Appellant was put to harassment due to a deficiency in service by way of traditional banking or net banking, remains a proposition of ‘deficiency in service’. Clearly, the matter comes within the purview of the expression ‘deficiency in service’. Matter is hence remanded back to District Forum, East, Saini Enclave, Delhi with the directions to proceed with the matter on merits. Appeal is accordingly disposed of. Appellant to appear in the District Forum, East, Saini Enclave, Delhi on 25.7.14.
- FDR/Bank Guarantee, if any, furnished by the appellant be returned forthwith after completion of due formalities.
- A copy of this order as per the statutory requirements, be forwarded to the parties free of charge and also to the concerned District Forum and thereafter the file be consigned to Record Room.
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