OFFICE OF THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, ANGUL
PRESENT:- SRI DURGA CHARAN MISHRA.
PRESIDENT
A N D
Smt.Sunanda Mallick & Sri K.K.Mohanty,MEMBERS .
Consumer Complaint No. 28 of 2019
Date of Filling : -12.04.2019.
Date of Order :- 30.09.2019.
Sri Lochan Pradhan,S/O.Late Narayan Pradhan,
Resident of At-Chhendipada,P.O.Khalari,PS/Dist:-
Angul.Odisha,Pin-759132.
_______________________Complainant.
Vrs.
01. The Executive Officer,Chheliapada,G.P.Chheliapada,
P.O.Khalari,P.S/Dist.Angul(Odisha),Pin-759132.
02. The Junior Engineer No.2,R.W.S.S,Office,Angul,
At/P.O/P.S/Dist.Angul,Now charge in J.E.No.1,
RWSS,Angul Namita Behera.
03. The B.D.O,Angul,At/P.O/P.S/Dist.Angul.
_________________________ Opp. parties.
For the complainant :- Self.
For the opp.parties : - None.
: J U D G E M E N T :
Sri K.K.Mohanty,Member.
The complainant has filed this case with prayer to direct the opp.parties to restore drinking water supply connection to his house immediately and to pay compensation for harassment and mental agony and cost of litigation.
2. Briefly stated the petitioner’s case runs thus :-
That, the complainant/petitioner applied for water connection to his domestic house vide letter dt. 15.9.2017 (Annexure-1) and after receiving the application the opp.parties took Rs. 1000.00 towards water supply charges from the complainant (vide receipt Annexure-2) .It is alleged that the water supply to the house of the complainant continued for some days but on 8.3.2019 without any intimation or information opp.party No.1 & 2 disconnected the water supply. Due to such disconnection the complainant suffered a lot and made grievance both orally and written to the opp.parties but in vain. According to the complainant, he made complaint to the Collector, Angul and Govt. of Odisha but got no result. It is specifically alleged that the mother of the complainant is a old and severely ailing person and due to non-supply of drinking water her life is at risk. Getting no other way the complainant sent a draft of Rs. 500.00 to the opp.parties towards monthly charges but they refused to accept it. So he has filed this case.
3. Despite receipt of notice, the opp.parties did not appear and file show cause, for which they have been set exparte.
4. The application of the complainant (Annexure-1) ,money receipt granted by the opp.party No.2 (Annexure- 2) shown that water connection was given to the house of the complainant . When water connection was given after due procedure, why the supply was disconnected ?.This forum is unable to visualize any cogent reason for the illegal disconnection of water supply. Though, the complainant sent Rs. 500.00 towards monthly rent charges but the opp.parties refused to accept it, which is clear evident from Annexure- 3 . Now a days drinking water supply is the policy of the Govt. and it has become as essential service but without any rhyme and reason the opp.parties disconnected the water supply to the house of the complainant. Thus, they have made deficit in rendering proper service and caused mental agony and harassment to the complainant . The complainant is a consumer under the opp.parties as because he has taken the water connection by depositing Rs. 1000.00(vide Annexure- 2) .So the complainant/petitioner deserves to get protection as well as compensation and cost of litigation.
5. Hence the order :-
: O R D E R :
The case is disposed of exparte against all the opp.parties.
The opp.parties are jointly and severally liable for causing the deficit in rendering service to the complainant. So the opp.parties are directed to restore the drinking water connection to the house of complainant at once i.e latest within 7(seven) days of getting this order and they shall also pay Rs. 2000.00 (Rupees Two Thousand) to the complainant towards mental agony and Rs. 1000.00 (Rupees One Thousand) towards cost of litigation . The opp.parties are at liberty to collect genuine rent from the complainant as fixed by the Govt.
Order delivered in the open forum today the 30th September,2019 with hand and seal of this Forum.
Typed to my dictation
and corrected by me Sd/-
(Sri D. C. Mishra)
Sd/- President.
(Sri K.K.Mohanty )
Member.
Sd/- (Smt.S.Mallick),
Member.
