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Š•ÐÔ¤ÐԕѤФÐÔ •ÐÖ¤ÐԕѤЧ•Ð ¹Ñ–лÐԤР¸•Ð ¾Ù–ÐÎÐÖ§–Ù ¤ÙÚŹÐÅö »Ðõ¦Ð¦Ñ±ÒÊÐÃÔ »Ðõ¦Ð¦Ñ± ÆÐÔÃÜÀйÐÔî »Ð®Ù¸¤ÐÔÀіР•ÐÖ¤ÐԕѤФРÀÐÔ³ÐÔê ƒÀФР»Ð´î¦ÐÔÀФР»Ðõ¦Ð¦Ñ± »ÐÖ±þ ‘ÑÄÑÀи°¦ÐÔÀФٖ٠»Ðõ¦Ð¦Ñ±Ò‘ФÐԖÐÎÐ ¤Ð‘Ðù²Ù¦ÐÔ ¡ÀѾÑì§ Š•ÐÔ¤ÐԕѤФРÀÙÔÓÄÙ …•Ðì¤ÐÖ ÊÐÌÐ ƒ•Ð¹ÐÔî ºÀÑþÌв٠ÀЦѮЕ٠³ÐÀÐÔó ¡ÀѾÑ직¦ÐÔ¹ÐÔî ¤Ñ¡ô ÊБÑþ¤Ð•Ð ÀÙÔÓÄÙ –ÙÖ¾Ù ‘ÐÖ§ÊÐÔÀÐ ¾ÙÓ¡ÀоÑì§ ÌÙÓϑ٠º¯¤ÐÔÀÐՕÐÔ ÆÙÖӛк¦ÐÔÀї¤ÐÔÀÐՕÐÃö•Ù † ¸¹Ð•ÐÀФٖ٠•ÐÖ¤ÐԕѤФР•ÐÖ§¹Ð ½–ÙÞ ‘ÙږÙց®Ð ‘ÐõÀÐԕР½–ÙÞ •ÐÖ¤ÐԕѤЧ–Ù ÀЦÑÍ´ ºÓ®Ð•Ù …¤ÐÔÀÐՕÐÔ Š•ÐÔ¤ÐԕѤФР‘Ñ¦ÐÔþÀÙړ§–Ù ¾ÙÎБÐÔ ›ÐÃö³Ðê•Ù. ¹Ð³Ð¤Ð Š•ÐÔ¤ÐԕѤФÐÔ •ÐÖ¤ÐԕѤФÐÔ ½Ô‘ý ÀЦѯ•Ð ÖÙÞÓ¢ý –ÐÎÐÔ ‘ÐÎÐÔÀї•Ðì¤Ù ÀЦѳÐõ 1987¤Ð ¤ÙÚÄÙ÷Êý ‘ÙöÿÚÀЦý «õ½Öô¹ÐÄý¹ÐÅö •ÑÀف¦ÐÔ¹ÐÔî •Ñ“ÅË »Ð§ÌѤР»Ð®Ù¦ÐÔ½ÌÐԕÙÓ Á¹Ð: ¾ÙÓ¤Ù ¦Ð¦ÑÀÐՕÙÓ ¹Ñô¦Ð¦ÑÁ¦ÐÔ/ÀÙÓ¸‘ف¦ÐÔÅö •ÑÀÙ ÌÙÖ®ÐÃÔ ¤ÙÚÄÙ÷ ‘ÑÂԕ٠1989¤Ð ÊّÐùÈйý 13 ÀÐÔ³ÐÔê ÊّÐùÊйý 15 ¤Ð³Ù ƒÀБÑÆÐÁÃöÀف½Ô•Ð¤Ð ½–ÙÞ •ÐÖ¤ÐԕѤФÐÔ ÌÑ¡¤ÐԻЯˤÐÔÀÐ ¾°Ñ¤Ð³Ð ÊÐÀÙ×þ›Ðà ¹Ñô¦Ð¦ÑÁ¦ÐԕР„•ÙÓÆЕР¸¹Ñ‘Ð 8-4-2008 ÌіÐÖ ¤ÑÉåÿõӁ¦ÐÔ –ÑõÌБФР„¦ÙÖӖЕР¸¹Ñ‘Ð 2-2-2009¤ÐÅö ÀÐÔ³ÐÔê ‘Ð¹Ñþ©‘Ð ¤Ñ¡ô –ÑõÌБФР„¦ÙÖӖЕРƒ•ÙÓÆÐ:<br /> (SCDRC, Karnataka) [SCDRC, Bangalore] South Western Railways –vs- Smt. Pinky Gupta – Appeal No.1437 of 2007 – 20th November 2007. <br /> Railways – Deficiency in service – Consumer Protection Act, 1986 – Section 2 (1) (g) – Section 2 (1) (o) – complainant holding a confirmed berth in a reserved compartment traveled from New Delhi to Bangalore by Rajdhani Express – She had chained her two suitcase underneath her berth – Both her suitcase were taken away by someone after cutting the chain – District Forum allowed her complaint holding the Railways deficient in service and directing them to compensate her by paying her Rs.50,000/-- Appeal – Held, after having collected the reservation fee, a duty is cast on the railways to provide sufficient safety to the passengers and also to their luggage in reserved compartments – Appeal dismissed- impugned order of the lower forum affirmed. <br /> (After having collected the reservation fee, the Railway department is duty bound to provide sufficient safety to the passengers and their luggage in the reserved compartments) <br /> <br /> ºÓ¯•Ð „•ÙÓÆÐÀйÐÔî Š´êͯ¸¤ÐÔ³Ðê•Ù ÌіÐÖ …•ÙÓ §Ó´¦ÐÔ ƒ¹ÙӑР»Ðõ‘Фб–ÐÎйÐÔî ¤Ñ¡ô ÀÐÔ³ÐÔê ¤ÑÉåÿõӁ¦ÐÔ „¦ÙÖӖЖÐÎÐÔ »Ð§ÇÅË „•ÙÓÆЖÐÎйÐÔî ºÓ¯¤ÐÔÀÐՕЧ•Ð <br /> 2008 CTJ 596 (CP) (NCDRC) [Mrs. Bala Chandrakant –vs- Northern Railway – Revision petition No.1561 of 2006 (arising from the order dated 14-2-2006 of the Delhi State Commission in Appeal No.A-1066 of 2001) – 18th February 2008.<br /> Railways – Deficiency in service – Consumer Protection Act 1986 – Section 2 (1) (g) – Section 2 (1) (o) – complainant boarded the train at the New Delhi Railway station and went on to occupy a window seat – As the train started moving some urchin from the outside snatched her gold chain with mangalsutra by stretching him arm through the window – Her complaint dismissed by the district forum – Aggrieved she appealed to the State commission which awarded her an amount of Rs.5,000/- despite her submission that the gold chain had a weight of five tolas- Revision petition for enhancement of compensation – Considering her submission about the weight of the gold chain, a consolidated amount of Rs.25,000/- awarded to her – Revision petition allowed. <br /> <br /> 8. Š•ÐÔ¤ÐԕѤФР„‘Ùùӻвف¦ÐÔ¹ÐÔî ³ÐÏüÌёÐÄї•Ù. ƒ£þ•Ñ¤Ð¤ÐÔ ³ÐÀÐÔó •ÐÖ¤ÐÔ ƒ£þ¦ÐÔÅö ‘ÐÎÐÀѕРÀЦс–ÐÃô ›ÙÚº¹Ð ¾ÙÄÙ ¤ÐÖ.39,000/- –ÐÎف•ÐÔ ´ÏˤÐÔÀÐՕйÐÔî Š•ÐÔ¤ÐԕѤФÐÔ ¦Ð¦ÑÀÐՕÙÓ „‘Ùùӻвف¦ÐÔ¹ÐÔî ÀÐô‘Ðê»Ð¯Ë¤ÐÔÀÐÕ¸Ãö.„•Ð직•Ð ÊЕЧ ÀЦс–ÐÃô ›ÙÚº¹Ð ¾ÙÄف¦ÐÔ¹ÐÔî ¾°Ð§ÊÐÔÀЁ³Ù ´ÓÀЦÑþºÊÐÄї•Ù. <br /> <br /> 9. † ÀÙÔÓÃ܁®Ð „ÆЖÐÎЁ³Ù ÌіÐÖ ‡ÄÙöӕÊÐÄѕР„•ÙÓÆЖÐÎЁ³Ù Š•ÐÔ¤ÐԕѤФÐÔ •ÐÖ¤ÐԕѤЧ–Ù ¦Ð¦ÑÀÐՕÙÓ ÊÙÓÀÑ-‘Ù֤г٠ŠÊЗ¤ÐÔÀÐÕ¸ÃöÀف•ÐÔ † ÀÙÓ¸‘Ù ÀÐÔԁ•Ù ÌÙÓϑÙց®ÐÔ ³ÐÀÐÔó¹ÐÔî ³ÑÀÙÓ ÊÐÀÐÔ¶þˑÙÖÎÐÔü´ê¤ÐÔÀÐՕÐÔ ƒÊÐÀÐԁ¡ÊÐÀٺˤÐÔÀÐՕÐÃö•ÙÓ ³ÐÀÐÔó ƒ•°Ðô ‘гÐþÀÐô ÀйÐÔî »ÐÖ¤ÙÚÊÐÃÔ ÊÐÌÐ Á»°ÐÃÀї¤ÐÔÀÐՕÐÔ •ÐÖ¤ÐԕѤФÐÔ ÊÑ¿°³ÐÔê ÀЦѯ¤ÐÔ³Ñê¤Ù. „•Ð직•Ð •ÐÖ¤ÐԕѤФР† „¤ÙÖӻР–ÐÎйÐÔî »ÐÔ¤ÐÊÐܧÊÐÔÀÐՕФÐÅö ¹ÑÀÐÕ ¦Ð¦ÑÀÐՕÙÓ §Ó´¦ÐÔ º¾°Ðþ•Ð–ÐÎйÐÔî ‘Ñ±ÃÔ ƒ–ÐÔ´êÃöÀف•ÐÔ ´ÓÀЦÑþ¹Ð‘ÙÜ ½•ÐÔ † ‘ÙÎБЁ®Ð ƒ•ÙÓÆÐÀйÐÔî ÀЦѮÐÔ´ê•ÙìÓÀÙ. <br /> <br /> <br /> „ •ÙÓ ÆÐ<br /> •Ð֤йÐÔî »ÐÔ¤ÐÊÐܧ˕Ù. Š•ÐÔ¤ÐԕѤФÐÔ † „•ÙÓÆÐÀѕР30 ¸¹Ð–ÐÎÐ ÎЖї •ÐÖ¤ÐԕѤЧ–Ù ¤ÐÖ.39,000/- –ÐÎйÐÔî ¸¹Ñ‘Ð 29-1-2009 §•Ð ÆÑŁ¦Ð¦Ñ¹Ð <br /> ÆÙӑЮР9 ¤ÐÖ»ÑÂԁ¦Ðԁ³Ù ½¯ç¦ÐÔ¹ÐÔî ÊÙÓ§Ë »ÑÀдÊгБÐܕÐÔì, „ ƒÀи°¦ÐÔÅö »ÑÀдÊÐÃÔ Á»°ÐäѕÐÅö ½¯ç¦ÐÔ¹ÐÔî ÆÑŁ¦Ð¦Ñ¹Ð ÆÙӑЮР12 ¤ÐÖ»ÑÂԁ¦Ðԁ³Ù ÊÙÓ§Ë »ÑÀдÊгБÐܕÐÔì. <br /> Š•ÐÔ¤ÐԕѤФÐÔ † „•ÙÓÆÐÀѕР30 ¸¹Ð–ÐÎÐ ÎЖї •ÐÖ¤ÐԕѤЧ–Ù † •ÐÖ§¹Ð “œþ–Ñ— ¤ÐÖ.2,000/- ¦ÐÔ¹ÐÔî »ÑÀдÊгБÐܕÐÔì <br /> † „•ÙÓÆЕР¹Ð‘ÐÃÔ »Ðõ´¦ÐÔ¹ÐÔî ‡œ³ÐÀї ‡¾°Ð¦ÐÔ »Ð‘Ðù‘ѤЧ–Ù ‘ѹÐÖº¹Ð »Ðõ‘ѤРºÓ®Ð³Ð‘ÐܕÐÔì<br /> <br /> (ÇӘÐõż–ѤЧ–Ù ‡‘ÐêÄÙӓ¹ÐÀйÐÔî ÌÙÓϕіРƒÀФÐÔ ƒ•Ð¹ÐÔî ½¤Ù•ÐԑÙց®ÐÔ ³Ð¡ÔþÀÙԖÙÖÏË ‡‘ÐêÄÙӓ¹ÐÀйÐÔî ˕Ðì»Ð¯Ë•Ðì¹ÐÔî ¸ ƒÀÐÆÐôÁ•ÐìÅö ´•ÐÔì»Ð¯–ÙÖÏË ³Ù¤Ù•Ð Êо°Ñ–б•ÐÅö ¸¹Ñ‘Ð 22¹ÙÓ ¡Ö¹ý 2010 ¤Ð•ÐÔ »Ðõ‘ЫÊÐÄÑÂÔ³ÐÔ)<br /> <br /> <br /> ÊЕÐÊÐô¤ÐÔ ÊЕÐÊÐô¤ÐÔ ƒ•°Ðô‘Ðù¤ÐÔ <br /> <br />