Date of filing : 23-09-2011
Date of order : 14-03-2012
IN THE CONSUMER DISPUTES REDRESSAL FORUM, KASARAGOD
CC.239/2011
Dated this, the 14th day of March 2012
PRESENT
SRI.K.T.SIDHIQ : PRESIDENT
SMT.P.RAMADEVI : MEMBER
SMT. K.G.BEENA : MEMBER
Rohini.C, } Complainant
W/o.Kunhikrishnan,
Unichi Thankai House, Puthukkai, Po. Puthukkai,
Nileshwar.Via, Kasaragod.Dt.
(In Person)
The Distributor, } Opposite party
Sun Shine Indian Gas,
CT Complex, Behind Corporation Bank,
Kanhangad. 671315.
(Adv. Anil. K.G. Hosdurg)
O R D E R
SMT.K.G.BEENA, MEMBER
The brief facts of the case of the complainant is that she had taken gas connection from opposite party paying `2950/-. But opposite party has given receipt for `1400/-.The grievance of the complainant is that opposite party has illegally charged `650/- from the complainant.
2. According to opposite party, they are the distributors of Indane Gas. The complainant at the time of giving application for gas connection informed that she is having a gas stove. As per rules before allotting gas connection opposite party has conduct inspection of the gas stove in possession of the complainant at her residence for which a hot plate inspection charge of `200/- is collected from the complainant. Opposite party has as per norms of the Indian Oil Corporation has collected a sum of `1250/- towards deposit of pressure regulator, a sum of `420/- towards gas charges. Thus a total sum of `2323/- was collected from her under various heads. Opposite party has delivered the gas cylinder and installed the connection at the residence of the complainant in accordance with the rules of Indian Oil Corporation.
3. Complainant is examined as PW1 and Exts A1 & A2 marked. Opposite party filed proof affidavit in support of his case. Exts B1 to B6 marked. Both sides heard and documents perused.
4. Here the complainant applied for gas connection of opposite party. As she already had stove, she was not ready to purchase stove. As per rules opposite party deputed his employees for a pre-delivery inspection of the gas stove in possession of the complainant. That inspection report is produced here and marked as Ext.B1 in accordance with Ext.B2 a sum of `200/- was collected from the complainant. A total sum of `2,323/- was collected from the complainant under different heads. According to the complainant opposite party has collected `2650/- from her without reasonable grounds. There is no materials on record before the Forum that complainant was constrained to pay an additional amount of `650/- to opposite party at the time of allotting gas connection to her. Most of the complaints against gas agencies are arising due to the rude behaviour of staff to the consumers. They shall be given proper instructions to behave the customers in courteous manner. If the opposite party continuous this attitude towards consumers, that will be seriously dealt in future granting exemplary compensation to consumers.
In the light of the above mentioned discussions we are of the view that the complaint is of no merit and it is liable to be dismissed. Hence the complaint is dismissed with no order as costs
Sd/- Sd/- Sd/-
MEMBER MEMBER PRESIDENT
Exts.
A1. Subscription Voucher
A2. Photocopy of Consumer Card. Customer NO.13862
B1. Delivery Certificate by delivery Boy.
B2.01-03-2011 Circular
B3. Voucher Book
B4. Voucher Book
B5.Sale Bill
B6. Receipt.
PW1. Rohini.
Sd/- Sd/- Sd/-
MEMBER MEMBER PRESIDENT
Forwarded by Order
Pj/ SENIOR SUPERINTENDENT
