DIST. CONSUMER DISPUTES REDRESAL COMMISSION
NORTH 24 Pgs., BARASAT.
C.C./09/2022
Date of Filing: Date of Admission: Date of Disposal:
19.01.2022 27.01.2022 15.03.2023
Complainant :- | RATNA CHOWDHURY, W/o Dibyendu Chowdhury, of Vill. Sukpukuria, Chowdhury Para, P.O. Arbalia, P.S. Baduria, District North 24 Parganas, Pin – 743437. =Vs= |
Opposite Parties:- | - THE DIRECTOR, SAHARA Q SHOP EAST, having its registered office at Sahara India Sadan, 2A – Shakespeare Sarani, P.O. & P.S. Shakespeare Sarani, Kolkata – 700071.
- THE BRANCH MANAGER, SAHARA Q SHOP EAST, having its Sector Office at Vill., Baduria (Electric Office Building), P.O. & P.S. Baduria, North 24 Parganas, Pin – 743401.
- THE REGIONAL MANAGER, SAHARA Q SHOP EAST, at Badamtala, Madhyamgram, P.O. & P.S. Madhyamgram, District North 24 Parganas, Kolkata – 700129.
- THE REGIONAL DIRECTOR, SEBI, L & T Chambers, 3rd Floor, 16 Camac Street, P.O. & P.S. Shakespeare Sarani, Kolkata – 700017.
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P R E S E N T :-Smt. Monisha Shaw …………………. Member.
:- Sri. Abhijit Basu …………………. Member.
JUDGMENT/FINAL ORDER
This complaint is filed by the Complainant U/s 35 of the Consumer Protection Act, 2019 (as amended up to date) alleging deficiency in service as well as unfair trade practice against the OPs as the OPs did not take any step to redress his grievance till filing of this complaint.
The brief fact of the complaint is that the Complainant, Smt. Ratna Chowdhury deposited in SAHARA Q SHOP EAST scheme and she invested an amount of Rs. 5,000/- to SAHARA Q SHOP EAST scheme and to that effect the O.P. No. 2 issued a certificate being no. 893002108138, being receipt no. 573000703245, being customer id no. 868724000076 dated 13/03/2014.
The Complainant further stated that the she maintain the norms of the Opposite Party company and completed the tenure and deposited the amount but the Opposite Party No. 2 failed and neglected to pay the matured value after maturity period. Then the Complainant went to the office of the Opposite Party No. 2 repeatedly but the Opposite Party no. 2 failed and neglected to pay the legitimate demand of the Complainant.
Being aggrieved the Complainant sent a legal notice through her Ld. Advocate Mr. Avijit Gope on 09/12/2021 requesting to the O.P. Nos. 1 to 3 to disburse the entire matured amount in respect of. 893002108138, being receipt no. 573000703245, being customer id no. 868724000076 dated 13/03/2014 but the O.P. Nos. 1 to 3 did not bother to reply and not comply the same. There is no relief sought for against the O.P. No. 4 but only for proper adjudication of the instant case the O.P. No. 4 has made party.
Having no other alternative, the Complainant lodged this case 19/01/2022 before this Commission, D.C.D.R.C., Barasat, North 24 Parganas for her proper redressal.
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C.C. No. 09/2022
It is evident from the record that after receiving the said notice the OP No. 4 appeared before this Commission and filed W/V on 18/04/2022 through postal service. It is evident from the record that O.P. No. 1 to 3 received the notice on 11/03/2022 but did not appear before this Commission and not filed any W/V.
Prayer of the Complainants:-
- The OP Parties Nos. 1 to 3 jointly or severally be directed to pay the matured value in respect of 893002108138, being receipt no. 573000703245, being customer id no. 868724000076 dated 13/03/2014.
- The OP Parties Nos. 1 to 3 jointly or severally be directed to pay Rs. 1,00,000/- towards mental agony, pain and unnecessary harassment and litigation cost of Rs. 10,000/-.
- Pass any other order / orders as the Ld. District Commission may deemed fit and proper in the fact and circumstances of the case.
Following issued were framed for the purpose of decision:-
- Whether the complaint is maintainable or not?
- Whether the Complainant is entitled to get relief / reliefs in this case.
Decision with reasons:-
Considering the facts and circumstances as well as nature and character of this case all the points are interlinked to each other and as such all the points are taken up together for consideration for the sake of brevity and convenience.
On perusal of the materials along with the supporting affidavit related to documents available in the case record as well as hearing of argument by the Ld. Advocate for the Complainant, it is revealed that the Complainant deposited amount of Rs. 5,000/- to the OP no. 1to3. Here the status of the OP no.1to3 are service provider and the Complainant being a customer of the OP no.1to3, so the Complainant becomes a consumer as per Consumer Protection Act, 2019.
The Complainant resides at Vill. Sukpukuria, Chowdhury Para, P.O. Arbalia, P.S. Baduria, District North 24 Parganas, Pin – 743437, and the claimed amount does not exceed the pecuniary limit of this Commission. Therefore, this Commission has ample power to try this case.
We have perused the complaint as well as Examination-in-Chief on affidavit filed by the Complainant. We have perused the copy of the money receipt along with copy of the certificate which was provided by the O.P members with the supporting affidavit and other documents filed by the Complainant. On perusal of the aforesaid materials it appears that the Complainant paid Rs. 5,000/- on 13/03/2014. Since the O.Ps did not refund the maturity amount to the Complainant, as such there is deficiency in service on part of the O.Ps.
The discussed points bear positive results. As such we are of the view that the Complainant is entitled to receive his deposited amount with interest and he is also entitled to other relief/reliefs and that will be reflected in the ordering portion.
Thus all the points are disposed of accordingly.
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C.C. No. 09/2022
Hence, for ends of justice:
It is Ordered
That the instant case being no.CC-09/2022 be and the same is allowed exparte against the OPno 1to3 with cost and dismissed against O.P. No. 4.
The Complainant, Smt. Ratna Chowdhury do get a decree on matured value in respect of issued a certificate being no. 893002108138, being receipt no. 573000703245, being customer id no. 868724000076 dated 13/03/2014 within 3(three) months failing which the Complainant do get the decree with 6% interest on the total matured value from the date of filing till realisation. In default the Complainant is at liberty to put this decree into execution according to law.
Let plain copy of this order be given to the parties free of cost as per the CPR, 2005.
Dictated & Corrected by
Member
Member Member
