Orissa

Rayagada

CC/111/2017

Devaraj Bouri - Complainant(s)

Versus

The Controller of Examinarion School of Distance Education Shobhit University - Opp.Party(s)

Sri G.K. Mallick

21 Dec 2018

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA, Pin No. 765  001.

C.C. Case  No. 111/ 2016.                                Date.  06  . 12 . 2018.

P R E S E N T .

Dr. Aswini  Kumar Mohapatra,                                   President

Sri GadadharaSahu, .                                                      Member.

Smt.  Padmalaya  Mishra,                                             Member

 

Sri Devaraj Bauri, S/O: Balabhadra Bauri,  Jagannath Mandir Road, Po: Gunupur,     Dist.Rayagada,State:  Odisha.                                                                        …….Complainant

Vrs.

1.The Controller of Examination, School of Distance Education, Shobhit Institute of Engineering and Technology, Meerut, Utter Pradesh, (India).                                                                                                                                      .…..Opp.Parties

Counsel for the parties:                         

For the complainant: - Sri G.K.Mallick, Advocate, Rayagada.

For the O.Ps  :-  Exparte.

                                        J u d g e m e n t.

        The  present disputes arises out of the complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for non issuance of Provisional and final original certificate of Final  B.Sc (Chemistry)  inter alia mark sheet.  The brief facts of the case  has summarised here under.

          That the complainant  had  joined as student of O.P.  for the course  of B. Sc(Chemistry) vide enrollment No. UCH 1353B130001 and Roll No. 1482125164 and admission was made by the O.P.  As per the instruction of the O.P.   the complainant  had deposited all the fees for entire course of all semesters and also  completed  his education of Final B-Sc (Chemistry) degree.. The amount has been deposited    with the O.P.  regular interval  before starting of the year. The complainant also completed   the B.Sc(Chemistry) degree from  the O.P.  as a Distance education candidate  during the month of  August,2014.. After completion of education he has received  his marksheet  for the above course  through internet..  But till date he has not  received the original certificates, provisional   inter alia  mark sheet.  Inspite of repeated approach with the O.Ps from time to time the O.Ps are not heard the grievance of the complainant. Hence this case. The complainant prays the forum direct the O.Ps for immediately issue the provisional, final original B.Sc(Chemistry) certificate inter alia   original,  mark sheet in favour of the complainant  and return the original Board  certificate and mark sheet  of the complainant  in addition to compensation and  other relief as the  forum deems fit and proper in the best interest of justice.

          On being noticed the O.Ps are absent on repeated call despite in lieu of received notice from the  forum as  revealed from the postal acknowledgement.. The O.Ps neither entering in to appear before the forum nor filed their  written version though availing  of more than  10 adjournments. Complainant consequently filed his memo and prayed to set exparte of the O.Ps.  Observing lapses of around one year  for which the objectives  of the legislature of the C.P. Act going to be destroyed to the prejudice of the interest of the complainant.  Hence after hearing from  the   complainant set the case  exparte against the O.Ps. The action of the O.Ps is against the principles of  natural justice as envisaged  under section  13(2) (b)(ii) of the Act. Hence the O.P. set exparte  as the statutory period  for filing of  written version was over to close the case with in the time frame permitted by the C.P. Act.                                                       

          We therefore proceed to dispose of the case, on its merit.

Heard.  We perused the complaint petition and the accompanied  document filed by the complainant.

                                      Findings.

During the exparte  hearing the complainant examined himself and  filed  Xerox copies  of Transcript-Cum-Mark sheet  of  B.Sc (Chemistry)  Examination, August, 2014, (copies of the same is in the file which is  marked as  Annexure –I). The complainant  has   proved  that he  was studied at O.P’s institution  and was issued certificate in favour of the complainant. The complainant also argued  due to non issuance of  the  original  certificates by the O.Ps as thus  he suffered a lot of mental agony. Therefore  the complainant prays the forum as the  O.Ps  paid deaf ear  to  any  grievance of the complainant till date   so the  O.Ps  be  directed   to  issue   the   original certificate of qualifying examination of the complainant.

In   absence  of   written  version  from the side  of the O.Ps. it is  presumed that the allegations  levelled against   the  O.Ps. deemed  to have  been  proved.    The  complainant   had  paid  fees     for the good service  as per  assurance  which  intended      with the O.P and the  said payment is  made for the consideration for the said   service.  When the O.Ps  have failed to  give such service  as per assurance   for   which  the O.Ps  have   received   the  amount.   It is  deemed that the  O.Ps   were   callous to the allegations  and it amounts  to deficiency  of service.

For better appreciation this forum relied citations of the  Hon’ble State commissions which are mentioned here.

 

It is held and reported  in  C.P.R- 2010(2) page No.426  where in  the Hon’ble  State   Commission, Andhra  Pradesh  observed  “Where complainant joined M.Sc  course  and appeared in  examination  conducted   by  the  University, the latter would  be obliged  to issue original  certificate  to the complainant.”

Again It is held and reported  in C.P.R. 2006(2) page No. 314 the Hon’ble  State Commission, Chhatisgarh  where in observed “ Education-Delay  in issuance  of mark sheet-University  is responsible for non fulfilment of their obligations to furnish mark sheets to the complainant”.In the present case  non issuance of certificates  by the O.Ps forced the complainant   to sit idle and preventing  him from being an employee and lost opportunity  to  get any job  or employment  due to the callousness  and negligence of the O.Ps. Hence, he faced monetary loss on account of unemployment.

In our view  the action of the O.Ps.  prior to duty bound  should  have corrigendum  its  crocodile  process  to settle  the dispute of the student  and consequently  should take  warfooting   steps  to settle the  matter by issuing the original  certificate  in favour of the complainant.

  Since the complainant is hopefull of getting  original certificate in the door steps and denial of such legitimate right  is a deficiency of service putting the complainant in to financial trouble and to drag him in to legal complications.  Hence in order to avoid the same and to save the complainant from the present plight the O.Ps are advised  to issue original certificate in favour of the complainant in the spirit of legislation  intent.  Further  for failure to act properly by the O.Ps  the complainant should not be  deprived of their  legitmate entitlement.  It is   ensured  that the  benefits to which the complainant is eligible and entitled to enjoy  it and it should not became   a distant dream  so as to have peaceful  living.

Further we observed the O.Ps are not rendering proper service to the complainant establishes their callousness and whimsical attitude. The  forum feel that the services of the O.Ps are deteriorating and does not follows   ethics.  Due to the negligent attitude of  the  O.Ps complainant deprived of   getting job in these hard days.

 

In view of the above discussion relating to the above case and In Res-IPSA-Loquiture  as well as  in the light of the settled legal position  discussed  as above referring citations  there  exists a strong deficiency in service on the part of the  O.Ps which is Aliance Juris. Hence  we allow the above complaint petition  in part.

Hence to meet the ends of justice, the following order is passed.

                                                                ORDER.

In Resultant the complaint petition stands allowed in part on Exparte  against the O.Ps.

The  O.Ps  are hereby  ordered to issue     final Original B.SC.(Chemistry) certificates along  with mark list  and   provisional in favour of the complainant immediately  interalia  to pay Rs.5,000/- towards damages for mental agony  and litigation expenses to the complainant.

Further the O.Ps are  directed to  return the original  Board  certificate and  mark sheet  of the complainant which was received  by you during  joining  in the above course.

The O.Ps  are  ordered to comply the above directions within  45 days from the date of receipt of this order. Serve the copies of the above  order  to the parties concerned immediately free of charges.

Dictated  and corrected by me

Pronounced on this            6 th      day     of      December,       2018.

 

 

 

Member.                                             Member.                                                                             President.