Orissa

Sundargarh II

CC/19/2023

Mrs. SUNITA BERA - Complainant(s)

Versus

The Branch Manager, SBI Life Insurance Co. Ltd. - Opp.Party(s)

03 Feb 2024

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION
SUNDARGARH-II, ROURKELA
 
Complaint Case No. CC/19/2023
( Date of Filing : 08 Feb 2023 )
 
1. Mrs. SUNITA BERA
W/o- Nimai Chandra Bera, Sector-6, Market, Shop No.5, Sundargarh, Odisha, Rourkela-769002, Odisha, India
Sundargarh
Odisha
...........Complainant(s)
Versus
1. The Branch Manager, SBI Life Insurance Co. Ltd.
The Branch Manager, SBI Life Insurance Co. Ltd., 2nd Floor, K.R. Complex, Plot No.879,880881, Rourkela Town, Unit No.35, Ps- Plantsite, Rourkela-769001, Sundargarh
Sundargarh
Odisha
2. SBI Life Insurance Co. Ltd.
SBI Life Insurance Co. Ltd., Co-operative Office-Natraj, M.V. Road & Western Express Highway Junction, Andheri East, Mumbai-400069
Mumbai
Maharastra
............Opp.Party(s)
 
BEFORE: 
 HON'BLE MR. RAJESH PRASAD PRESIDENT
 HON'BLE MR. Sadananda Tripathy MEMBER
 
PRESENT:
 Sri N.K. Swain, Advocate for the Opp. Party 0
Dated : 03 Feb 2024
Final Order / Judgement

ORDER

                 Heard from the parties. Ops submitted that they have paid allthe amounts to the complainant. The complainant submitted that she had received Rs.6,80,246/- instead of Rs.7,08,,247/- which is unfair trade practice.

              From the version and submission of the parties and from supra discussion it is observed that the complainant has sustained untold physical & mental harassment. The Ops/Insurance Company has forced the complainant to run from pillar to post to recover its bonafide and legally outstanding amount. So deficiency of service is found on the part of the Ops. Hence, it is ordered.

ORDER

             The Ops/Insurance Company are directed to refund 50% of balance amount i.e.Rs.15,000/- to the complainant and further directed the Ops to pay Rs.5000/- towards physical mental and cost of this proceeding within one month from the date of receipt of the order, failing which the aforesaid amount shall carry 16% interest per annum till realization to the complainant.

                   Accordingly C.C. is disposed of finally.

                  Order pronounced in the open court to-day the 3rd Febuary,2024.

                  Supply free copy to the parties concerned.

 
 
[HON'BLE MR. RAJESH PRASAD]
PRESIDENT
 
 
[HON'BLE MR. Sadananda Tripathy]
MEMBER
 

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