DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION

WEST TRIPURA :  AGARTALA

 

CASE   NO:   CC- 94  of 2021

 

Smt. Nabanita Saha,

W/O- Sri Subhankar Saha,

Thakur Palli Road, Kadamtala,

Krishnanagar, Agartala, 

West Tripura. ….......Complainant.

 

-VERSUS-

 

1. The Branch Manager,

Indian Bank, Agartala Branch,

1st Floor of K.C. Das Market,

Sakuntala Road, Agartala,

P.O. Agartala, P.S. West Agartala,

District- West Tripura-799001.

 

2. The Regional Manager,

Indian Bank, Circle Office,

Nabagraha Road,

P.S. Chanmari, 

P.O. Silpukhuri, 

Guwahati, 

Assam-781003. ….....Opposite Parties.

 

    _______PRESENT________

 

 SRI GOURAM DEBNATH

PRESIDENT,

  DISTRICT CONSUMER  

DISPUTES REDRESSAL COMMISSION,

      WEST TRIPURA, AGARTALA. 

 

DR (SMT) BINDU PAL

MEMBER,

  DISTRICT CONSUMER 

DISPUTES REDRESSAL COMMISSION, 

WEST TRIPURA,  AGARTALA.

 

SRI SAMIR  GUPTA

MEMBER,

  DISTRICT CONSUMER  DISPUTES  

REDRESSAL COMMISSION,

WEST TRIPURA,  AGARTALA.

F I N A L    O R D E R

 

 

 

27.01.2023- Learned counsel of the complainant is present. 

The case has been proceeding exparte against the O.P. vide order dated 29.12.2021. The case of the complainant that she obtained Education Loan for an amount of Rs.7,50,000/- with an EMI of Rs.14,470/- per month. The complainant has duly paid the EMIs and thereafter prayed for a Clearance Certificate from the O.P. The O.P. refused to grant such certificate on the ground that the complainant has to pay more money as due. Hence, this complaint by the complainant. The complainant has prayed for a direction to the O.P. Bank for issuing Clearance Certificate and also for compensation. The complainant has submitted more than 70 nos. of payment slip issued from the Bank. 

The O.P. inspite of receiving notice has failed to appear and dispute the claim of the complainant.

Hence, the O.P. bank has admitted the claim of the complainant that no amount is due. 

Which is why the O.P. Bank has not taken any defence. Hence, we find no impediment to dispose the case with a direction to the O.P. No.1 to issue Clearance Certificate to the complainant within 15 days. However, we do not award any compensation for for such deficiency in service.

Communicate a copy of this order to the Branch Manager, Indian Bank, Agartala Branch at the address of the O.P. No.1, so that they can comply this order immediately.

The complainant shall appear before the Branch Manager after 12 days from today to obtain the Clearance Certificate within 15 days from the date of receiving this order.

Also supply a copy of this order to the complainant. 

The case stands disposed off.