Delhi

East Delhi

CC/473/2015

PARVEEN - Complainant(s)

Versus

TFCRT - Opp.Party(s)

24 Mar 2017

ORDER

                DISTRICT CONSUMER DISPUTE REDRESSAL FORUM, EAST, Govt of NCT Delhi

                 CONVENIENT SHOPPING CENTRE, 1^st FLOOR, SAINI ENCLAVE, DELHI 110092                                    

                                                                                                 Consumer complaint no.       473/2015                                              

                                                                                                 Date of Institution               04/07/2015

                                                                                                 Order reserved on               24/03/2017

                                                                                                 Date of Order                      27/03/2017  

                                                                                                        

In matter of

Mr.Praveen Jain, adult   

S/o  Sh S C Jain

R/o- 87, New Lahore Shastri Nagar  

Delhi-110031…………….………………………………....………..…………….Complainant

                                                                    Vs

M/s Taxifor Sure / TFSRT

Khasara no. 337, Basement

Vill. Sultanpur, Nr Sultanpur Metro Station 

New Delhi ………………………….………………………………………………….Opponent

 

Quorum     Sh Sukhdev Singh      President

                    Dr P N Tiwari               Member                                                                                                    

                    Mrs Harpreet Kaur     Member

 

Order by Dr P N Tiwari, Member 

Brief Facts of the case                                                                                                

Complainant booked a taxi from OP for going honeymoon trip to Sarai Rohilla railway station, Delhi on 27/02/2015 at 430 am, but taxi did not reach at the booking address in time. Despite of confirming from OP, who assured complainant that taxi would reach in time and OP had sent driver’s detail on his mobile. Even at the scheduled time, taxi did not reach, so complainant had to cancel his trip which was booked from train. Later complainant hired some private car and went. By this act of OP where OP had assured for sending taxi well in time, did not fulfill the promise and reverted by sending the SMS that OP missed the phone call and realized their mistake.  

As per the complainant, lot of humiliation among his relatives with financial loss occurred due to the callous attitude of OP, so filed this complaint for compensation for mental agony and harassment for Rs 15,000/-with Rs 3000/- as litigation charges.

Despite of receiving the notices sent repeatedly, none put appearance for OP, so case proceeded Ex Part. Complainant submitted Ex Parte evidence on affidavit and affirmed all the facts narrated in his complaint as true and correct which were on record and were not controverted. Arguments were heard and order was served.

We have scrutinized all the facts and evidences submitted by the complainant and presumed to be correct. Though we could not find any evidence pertaining to honeymoon trip as marriage card, railway booking tickets as booked and also there was no bill for private car used up to railway station. Only complainant had submitted SMS received as confirming the taxi booking and would reach in time, but regretted for not receiving complainant’s call.

Being this a Exparte case and evidence submitted on affidavit has been presumed to be correct, so we allow this complaint and pass the following order-

1. OP shall pay a sum of Rs 5000/-within 30 days from the date of receiving this order to the complainant for harassment caused due to deficiency in services.
2. There shall be no order to cost. 

The order copy be sent to the parties as per rules and file be consigned to the record room.

 

 

(Dr) P N Tiwari  Member                                                                    Shri Sukhdev Singh  President