Date Of Order:23 Mar 2012

Both Parties represented. Seen the show cause filed by Opposite Party, Tech Shop when the party has agreed to the carelessness on their part in providing service to the Complainant and have already repaired the music system. They have also agreed to waive off the repair cost amounting to Rs.Three thousand four hundred and ten only. Heard the claimant he mentions that it has been one year and three months since the music system was sent to the Opposite Party for repair and the Opposite Party never bothered to repair till the case was filed before this forum and this shows sheer negligence and deficiency in service bythe Opposite Party .He has accepted the reply with following conditions:

(1) The Opposite party to give an undertaking that none of the original parts of the music system has been removed by the Opposite Party.

(2) The repaired music system should be delivered at home He also mentions that he is willing to pay the repair charges.

After having heard both the sides, this forum is of the opinion that in this era of open economy and competition consumer is the king and the Opposite Party has failed to provide service as per the consumer protection act,1986 and thus its a clear case of deficiency in service as per section 2 of the act.

Accordingly the Opposite Party is directed to:

(1) Give an undertaking to the forum with the effect that none of the original parts of the system has been removed during the period when the music system was with the Opposite Party.

(2) Deliver the repaired music system free of cost at the home of the Complainant.

Also, the forum is inclined to impose penalty of Rs5000 (Rupees Five Thousand) which is to be paid by it to the Complainant for the harassment through which the Complainant has to undergo. We leave the direction of paying the repair cost upon the Complainant. The Opposite Party to comply the order within seven days time. Case stands disposed off.