SRI BIJOY KUMAR DAS,PRESIDENT:-
Deficiency in service in respect of serving inflated energy bills are the allegations arrayed against Ops.
2. Complaint in a nutshell reveals that, complainant’s husband namely Bhramarbar Parida was a consumer under CESU applied for a electric connection in the year 12/08/2004 vide EST No. 40, fees were also deposited on dt. 23.08.2004. But Ops did not supply the electricity as there was no electrical Pole near to her house. It is revealed that Ops in the year 2005 supplied electricity on temporary basis with a fixed rent of Rs. 50/- and in the year 2007 CESU authorities installed a meter and allotted consumer No. 01639638 under domestic category, subsequently, the Distribution Franchise served a bill amounting of Rs. 28,000/-, Complainant was surprised on receipt of the energy bill as she was paying the energy dues regularly and Complainant requested the Ops to revise the bill repeatedly, Ops in the year 2016 asked the Complainant’s husband to pay the 30% of the outstanding amount with the assurance that after payment of the amount, the arrear outstandings will be revised. Accordingly, on 31/3/2016 Complainant’s husband deposited Rs. 12,000/-. It is alleged that, the same has not been deducted against the arrear outstandings and in addition to the same Ops served a bill to the tune of Rs. 70,000/-. Hence, Complainant is filed with prayer to revise the energy bills.
3. Being noticed, Authorized Officer of Ops filed joint written version into the dispute averring that, Complainant’s husband Bharamarbar Parida is a consumer under Ops and energy bills were prepared on average basis @ 144 units upto July-2009 and the arrear comes to Rs. 8993.85 upto Nov. 2007. On the revision application the distribution Franchise revised the energy bill from 11/04 to 07/09 and amount of Rs. 8366/- has already been credited in consumer’s Account on Jan-2017 and after receipt of revised bill the Complaint has filed the instant case for correction of energy bill Ops are ready to revise the energy bill if complainant applies for the same. Accordingly, the Complaint is to be dismissed against Ops.
4. Considered the case on merit as parties into the dispute did not appear in the date of hearing, perused the documents i.e, attested photocopies of monthly energy bills, payment receipts and disconnected Notice dtd. 18/02/2016 filed by Complainant. On the otherhand Ops filed consumer billing statement and revised energy billing statement etc. The facts appears from the dispute are that Complainant’s husband is a domestic category of consumer under Ops bearing consumer No. 01639638 and the energy bills are prepared on average basis @144 units from 10/2005 to 07/2009. The allegation of Complainant that, the payment of an amount of Rs. 12,000/- on dt. 31/3/2012 has not been credited in his account, but on perusal of consumer billing statement and monthly energy bill, it is revealed that the said amount has been credited in consumer’s account. It is further revealed from the written version of Ops that the bills for the period 11/04 to 07/09 and it is further stated that Ops are ready to revise the energy bills as arrear dues, if Complainant applies for the same. Now, it is crystal clear that on receipt of consumer billing statement, if Complainant found any irregularity on preparation of billing and non-crediting of payment same can be redressed on filing the application before Ops.
Having observations reflected above, it is directed that, within one month of receipt of this order Complainant will apply before the Ops for revision of billing if any, and on receipt of the application of revision of energy bill, Ops will revised the energy bills in accordance with law within one month of receipt of the application for revision, till then Ops are hereby restrained to take any coercive action against the Complainant. Non-compliance of order by the parties will initiate action as per the provisions of C.P.Act ,1986.
Accordingly, the complaint is allowed in part on contest, without cost on merit.
Pronounced in the open Court, this 6th day of March,2018.
I, agree. I, agree
Sd/- Sd/- Sd/-
MEMBER MEMBER PRESIDENT
