IN THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, MURSHIDABAD AT BERHAMPORE.

CASE No.  CC/15/2014

 Date of Filing:            22.01.2014.                                                                                    Date of Final Order: 26.03.2015

Complainant:  Satyendra Nath Singha, S/O Bibhuti Bhusan Singha, Vill. Basudevpur,

                        P.O. Talkar dafarpur, P.S. Nabagram, Dist. Murshidabad. Pin-742187

Vs

Opposite Party:  The Station Manager, Nabagram Customer Care Centre, WBSEDCL,

                           P.O. and P.S. Nabagram, Dist. Murshidabad. Pin- 742184.           

                       Present:  Sri Anupam Bhattacharyya   ………………….President.                                 

                                         Sri Samaresh Kumar Mitra ……………………..Member.           

                                                                        Smt. Pranati Ali ……….……………….……………. Member

FINAL ORDER

Smt. Pranati Ali  Presiding Member

Brief fact of the case is that the complainant applied for domestic  electric connection to the OP and after depositing the service connection fees, security deposit and earnest money, he got the aforesaid connection with a meter being No. G 1085132. But suddenly on 05.06.2013 without showing any reason the OP disconnected the said connection. The complainant asked to the OP regarding reason and requested to restore the said connection, but the OP remained silence. So, the complainant came to Forum for redress with a prayer to direct the OP to restore the said connection and to pay compensation to the complainant for this illegal disconnection.

The OP /Station Manager, Nabagram CCC, WBSEDCL has not turned up in spite of receiving the notice and for that the case is taken up for hearing ex parte.

The only point for consideration is whether the complainant is entitled to get any relief as prayed for or not.

                                                                Decision with Reasons.

It is to be mentioned that the complainant has submitted Xerox copies of the documents in support of his case.

Admitted position of this case is that the complainant paid as per quotation Rs.200.00 for service connection, Rs.232.00 for security deposit and Rs.200.00 for earnest money to the OP, which is very much revealed from the copies of receipts submitted by the complainant. Besides this, the complainant submitted Xerox copy of yellow card, which proved that the OP gave the connection to the complainant but later disconnected the electric line. The complainant requested several time the reason of disconnection to the OP, but the OP remain silence. Even in this proceeding, the OP has not turned up and the case being heard ex parte, so there is not scope of adducing any evidence from the side of the OP.

Perused all the documents, we observed that the complainant deposited full amount as per quotation issued by the OP and as because the OP connected the electric line in the house of the complainant, within a few days the OP disconnected the said connection. Apparently, there are no defects in the whole process except disconnection, but the complainant deposited those three amounts in different dates, which took a long period, which may be the violation of terms and condition of the quotation. May be the complainant make mistake, knowingly or unknowingly but inspite of finding out the mistake, the OP first connected electric line then within a few days disconnected, whereas electricity is the most essential service. This act shows the negligence/lack of minute observation/ verification, specially at the time of deposition of amount and also at the time of giving connection. This is a clear deficiency in service, as because, instead of their own alertness as well as failed to guide the complainant properly regarding the whole procedure of the connection or the terms and conditions of the quotation, they act whimsical.  

On the basis of above discussion we came to conclusion that according to quotation the complainant deposited the whole amount and the OP connected the electric line, so the OP cannot avoid the responsibility to restore the line of the complainant. For that reason, the OP is guilt for deficiency in service on his part, the OP should reconnect the electric line in the premises of the complainant.

Thus the case succeeds.

                                                     Ordered

Hence, that the Consumer Complaint No. 15/2014 be and the same is hereby allowed ex parte against the OP without any order as to cost.

The OP is hereby directed to reconnect the said electric line in the premises of the complainant within 15 days from the date of this order, failing which the OP has to pay Rs.20.00 per day s delay till the compliance of the order and the amount so accumulated shall be deposited in the State Consumer Welfare Fund.  

Let a plain copy of this order be made available and be supplied free of cost, to each of the parties on contest in person, Ld. Advocate/Agent on record, by hand under proper acknowledgment / be sent forthwith under registered post with A/D to the concerned parties as per rules, for information and necessary action.

              Member                                            Member                                                                 President

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     Redressal Forum.                                   Redressal Forum.                                                    Redressal Forum.

       Murshidabad.                                     Murshidabad.                                                           Murshidabad.