JUDGEMENT.
DATED :21-05-2015.
It is a complaint case for deficiency of service.
The case of the Complainant, in short, is that the Complainant is a bonafide consumer of WBSEDCL under S.S. Onda, Group Electric Supply, bearing Consumer No.C640356 and Consumer ID No.233121725. The Complainant enjoyed the electricity since 2003 with meter no.ML517757.
The Complainant paid all the bills issued by the O.P. in accordance with the actual meter reading as shown in the yellow card and the said meter was working smoothly and perfectly.
As per norms of the WBSEDCL the said meter had been replaced by a new electronics meter bearing no.TI 591106 and at the time of replacement the last meter reading of the old meter was wrongfully entered at the top corner of the yellow card as 5312. After the replacement of the old meter the Complainant received a bill dated 30-04-2012 for Rs.14,774/- issued by the O.P. On receiving the said bill dated 30-04-2012 the Complainant visited the office of the O.P. and submits that the said bill is baseless, illegal and without any basis and requested the O.P. to rectify the bill. The Complainant visited the office of the O.P. on several times and sent many letters requesting the O.P. to rectify and issue fresh bill in accordance with the actual consumption. But the O.P. did not take any proper steps to rectify the said disputed
Consumer Complaint No.25 of 2015.
bill dated 30-04-2012. Lastly, the Complainant lodged a complaint before the RGRO. Accordingly, the complaint was heard by the RGRO on 28-11-2014 but no order or information has been passed to the Complainant.
Failing no other alternative the Complainant has filed this instant case with a prayer to pass direction upon the O.P. to rectify the disputed bill dated 30-04-2012.
After service of notice the O.P. did not appear before the Hon’ble Forum. Accordingly, the case is heard exparte.
The Complainant has not file any written notes of argument and made the same submission as stated in the petition of Complaint.
Now the question is whether Complainant is a consumer as per C.P. Act 1986 and whether the Complainant is entitled to get relief as prayed for.
The Complainant is a consumer as per provision of section 2(d) of the Consumer Protection Act and the case is instituted within the stipulated period of limitation. The only dispute is regarding the bill dated 30-04-2012.
We have carefully gone through entire case records including available documents such as bills, yellow card, etc.
It reveals from the record (Bill) that average consumption for the period from 31-10-2011 to 01-02-2012 is 84-units. It clearly indicates that before changing of the old meter on 08-02-2012 the average consumption was only 84-units further it reveals from the yellow card after replacement of the old meter by a new electronic meter the average consumption for the period from 08-02-2012 to 09-07-2012 is only 189-units. We also find from the records that there were no dues in any bill. But the bill dated 30-04-2012 shows 2013-units as adjustment units, which is much excessive and baseless. In absence of any contradictory evidence or documents we find that the Complainant has been able to prove his case and he is entitled to get the relief as prayed for.
Accordingly, this case is maintainable and it should be allowed.
In result the complaint succeeds.
Hence, it is
Ordered
That the Complaint Case no.25 of 2015 is allowed exparte against the O.P. but without any cost.
Consumer Complaint No.25 of 2015.
That the Complainant Jabar Dey is entitled to get the bill dated 30-04-2012 rectified.
The O.P. is directed to revoke the said bill dated 30-04-2012 and issue a fresh bill in average of 3-months consumption before and after the replacement of the meter within 60-days.
Complainant is directed to pay the fresh bill issued by the O.P. in accordance with the Judgement within 30-days after receiving the bill.
Let a copy of this Judgement be supplied to the parties free of cost as per Rule.
(A. AGNIHOTRI) (L. N. CHATTOPADHYAY)
Ld. Member Ld. President-in-charge.
