IN THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, MURSHIDABAD AT BERHAMPORE.

CASE No.CC 127/2015.

 Date of Filing:    11.09.2015.                                                                     Date of Final Order: 05.10.2016.

Complainant : Jahar Mondal, S/O Late Biswanath Mondal, Vill Mururia, P.O. Gorora

                        P.S. Nabagram, Dist. Murshidabad. Pin -742184.

-Vs-

Opposite Party: Station Manager, Nabagram Customer Care Center, P.O.& P.S. Nabagram,

                           Dist. Murshidabad. Pin 742184.

                       Present:    Sri Anupam Bhattacharyya ……………….. President.                              

                                         Sri Samaresh Kumar Mitra ……………………..Member.           

                                         Smt. Pranati Ali ……….……………….……………. Member

FINAL ORDER

            Smt. Pranati Ali, Presiding Member.

 Instant complaint has been filed by the complainant u/s 12 of C.P. Act, 1986 , for rectified bill and to prepare justified bill on the basis of new meter.

            The complainant’s case, in brief, is that the complainant/Jahar Mondal is a bonafide customer of the OP/Station Manager, Nabagram CCC, Murshidabad by consuming electric energy for his agricultural connection vide Consumer I.D. No 313093865 with old meter No. RSX56379. The complainant was a regular payee, but he lodged a complaint to the OP that his meter  seems to be defective. Afterwards, the OP replaced the new meter being NO. RGX 100706 on 18.04.2015. But the OP sent a bill as per reading dt. 20.06.2015 with an outstanding amount of Rs.807.42 without mentioning the consumed unit of energy, but against the old meter being No. RSK56379. Therefore, when the complainant want to know the reason behind this, the OP was silent. The complaint further received another huge bill on 04.09.2015 with outstanding amount of Rs.19, 856.37 for the period of December, 2014 to March, 2015 and a gain the meter reading shows against the old meter. According to the complaint these bills are illegal and unjustified which is example of deficiency in service. So being a harassed and suffered consumer he compelled to come to this Forum for proper redress.

            The OP/Station Manager, Nabagram CCC, Murshidabad has not turned up in spite of receiving the notice and for that the case is taken up for hearing ex parte.

            The only point for consideration is whether there is any deficiency in service on the part of the OP or not and or whether the complainant is entitled to get any relief or not.

Decision with Reasons.

            The complainant has submitted some documents in support of his case.

            Perused the record, we observed that from one Xerox copy of yellow card issued by the OP, it is evident of new meter installation with its number and date according to the complaint of the complainant. Subsequently, even after installation of new meter, the bills were sending by the OP with old meters number, which was evident by the Xerox copies of bills and letters. Besides these, some irregularities like too much delay and or mismatch of meter reading date with the bill date as well as without any consumed units etc. are a clear example of deficiency in service on the part of the OP. So we are in the view that in all sides the bills are in questioned for that the OP should rectify the said bills as meter reading of new meter on an average energy charges and informed the complainant.

            On the basis of the above discussions and considering the documentary evidence on deficiency in service along with negligence and irregularities in the preparation of bills, we have no other alternative but to conclude that the OP is guilty of deficiency in service and he has to cancel the disputed bills and prepare fresh bills on the basis of average energy consumption against the new meter with benefit of installments and inform the complainant.

            Hence,

                                                                     Ordered

that the Consumer Complaint No. 127/2015 be and the same is hereby allowed ex parte against the OP without any order as to cost.

            The OP is directed to cancel the disputed bills and prepare a fresh bill on the basis of average energy consumption against the new meter with a benefit of installments and inform the complainant within 60 days from the date of this order, failing which the OP has to pay @ Rs.50/- per days ‘delay till the compliance of the order and the amount so accumulated shall be deposited in the Consumer Legal Aid Account.

Let a plain copy of this order be made available and be supplied free of cost, to each of the parties on contest in person, Ld. Advocate/Agent on record, by hand under proper acknowledgment / be sent forthwith under ordinary post  to the concerned parties as per rules, for information and necessary action.

       Member                                           Member                                                             President