IN THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM,

MURSHIDABAD AT BERHAMPORE.

CASE No.  CC /47/2015.

 Date of Filing:   07.04.2015.                                                                                                                                    Date of Final Order: 24.05.2016.

Complainant: Mainul Islam, S/O Late Abdur Raheman, Vill. Borjumla , Mathpara, P.O. Borjumla,

                        P.S. Raghunathganj, Dist. Murshidabad. Pin- 642148.

-Vs-

Opposite Party: Station Manager, Jangipur CCC, WBSEDCL, P.O.&P.S. Raghunathganj,

                           Dist. Murshidabad.

                       Present:  Sri Anupam Bhattacharyya   ………………….President.                                 

                                         Sri Samaresh Kumar Mitra ……………………..Member.           

                                                Smt. Pranati Ali ……….……………….……………. Member

FINAL ORDER

Smt. Pranati Ali, Presiding Member.

 The instant complaint has been filed by the complainant u/s 12 of C.P. Act, 1986, for sending illegal bills and disconnect the electric connection by the OP.

The complainant’s case, in brief, is that the complainant/Mainul Islam is a consumer of the OP/Station Manager, Jangipur CCC, WBSEDCL, MSD with a domestic electric connection. The complainant used to pay regularly the bills against his electric consumption, but suddenly he received a bill for the month of May, 2014 to November, 2014 whereas he already paid the bill for the months of March, 2014 to May, 2014. Thereafter, the complainant met OP and informed regarding illegal/fictitious bill and requested to rectify the bill, but instead of rectification the OP disconnected the connection without any prior intimation. The complainant also mentioned that the last month of the year 2013, he requested  the OP to check his meter as on guessing of defective, but the OP did not pay any heed to the matter. This is a negligence /deficiency in service on the part of the OP, so the complainant has filed this case for proper redress.

On the other hand, the OP has filed his written version, where he denied all the allegations raised by the complainant. The OP also stated that his bill was correct as per units consumed by the complainant but one spot bill was unpaid by the complainant. So, he due to non-payment of the bill, the service line was disconnected and for that the complainant should pay the outstanding amount.

The only point for consideration is whether the complainant is entitled to get relief from the OP or not and whether there is any deficiency in service on the part of the OP or not.

                                                                                                 Decision with Reasons.

It is pertinent to mention that the complainant has submitted some documents in support of his case.

Perused the documents on the record, we observed that the complainant’s main allegation of negligence on preparation of bill is correct, as because one Xerox copy of money receipt shows that the complainant paid the money for the month of March, 2014 to May, 2014, whereas another bill shows that outstanding amount was for the month of May, 2014 to Nov.2014. It is evident that the OP had negligence in preparing the bill, but the OP did not whisper regarding that in his written version, which is an example of deficiency in service on the part of the OP.

We also observed that the OP highlighted one spot bill was not paid but he did not clearly mention the specific bill, but disconnection shows that the bill for the month of May, 2014 to November 2014 was outstanding. We can assume that this disputed bill was not paid by the complainant.

It is evident that the complainant requested to check the meter whether it is defective or not by giving a letter to the OP but the OP told that the meter was not defective without submitting any document.

On the basis of above discussions and the materials on record , we are of the view that the complainant is entitled to get the disputed bill be corrected and fresh bill be prepared for the month of June, 2014 to November 2014 on the basis of average units consumed and giving benefit of pay the dues in installments.

Hence,

                                                    Ordered

that the Consumer Complaint No. 47/2015 be and the same is allowed on contest  without any order as to cost.

            The Station Manager, Jangipur CCC, WBSEDCL, is hereby directed to rectify the disputed bill for the month of May, 2014 to November 2014 and prepare a fresh bill on the basis of average units consumption and giving benefit of pay the dues in installments and inform the complainant within 30 days from the date of this order. In default, the OP is to pay Rs.50/- per day’s delay and the amount so accumulated shall be deposited in the Consumer Legal Aid Account.

Let a plain copy of this order be made available and be supplied free of cost, to each of the parties on contest in person, Ld. Advocate/Agent on record, by hand under proper acknowledgment / be sent forthwith under ordinary post  to the concerned parties as per rules, for information and necessary action.