Chandigarh

DF-I

CC/696/2017

Manish Kumar - Complainant(s)

Versus

State of Haryana - Opp.Party(s)

In Person

12 Apr 2018

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-I,

U.T. CHANDIGARH

========

 

 

Consumer Complaint No.	:	CC/696/2017
Date of Institution	:	06/10/2017
Date of Decision	:	12/04/2018

 

Manish Kumar son of Sh.Ved Pal, resident of House No.1037, Sector 18, Chandigarh.

…..Complainant

V E R S U S­

1.      State of Haryana through its Principal Secretary, Department of Transport, Haryana Civil Secretariat, Chandigarh.

2.      Director General, State Transport, Haryana at 30 Bays     Building, 2^nd Floor, Sector 17, Chandigarh.

3.      General Manager, Haryana Roadways, Hissar Depot, Hissar,     Distt. Hissar, Haryana.

……Opposite Parties

 

QUORUM:	RATTAN SINGH THAKUR	PRESIDENT
	MRS.SURJEET KAUR	MEMBER
	SURESH KUMAR SARDANA	MEMBER

                                                               

ARGUED BY

:

Complainant in person. Sh.Naresh Kumar, Authorized Representative of Opposite Parties(OPs) alongwith Sh.Rajesh Kumar, Conductor.

PER RATTAN SINGH THAKUR, PRESIDENT

1.         Long and short allegations are on 25.12.2016, the complainant had boarded at Kaithal in Haryana Roadways Bus No.HR-39-C-9479 belonging to Hissar Depot and enroute from Kaithal to Chandigarh. The conductor of the bus charged Rs.132/- as fare instead of Rs.123/-. Further case is, on being protest of overcharging, conductor had misbehaved with the complainant. To this effect, he had made various complaints to the Director General, State Transport, but no action was taken. Hence the present complaint with the prayer for the refund of amount and imposition of compensation.
2.         OPs furnished the joint reply raising preliminary objection of no deficiency in service and complaint is frivolous.  Per reply furnished, complainant had boarded in the bus from Kaithal bus stand. When the conductor asked the complainant for his destination, he told that he had to go to Chandigarh. Thereafter, conductor of the bus gave the bus tickets to the complainant and charged Rs.120/- from Kaithal to Chandigarh. By mistake 1 ticket of Rs.12/- more was given to complainant. The complainant told about it to the conductor. After knowing the incident, the conductor of the bus in question accepted his mistake and requested for return of extra ticket, but the complainant had not returned it. It was denied that conductor misbehaved or abused the complainant.
3.         The parties have furnished evidence by way of affidavits. We have heard the parties and gone through the record.
4.         OPs have furnished joint reply that in fact by mistake extra ticket was given of Rs.12/- while actually money received was Rs.120/-. The said fact has been sworn on affidavit of Sh.Surender Singh, General Manager, Haryana Roadways, Hisar. Complainant had not made said conductor as party. Admittedly, it is not the case that after alleged overcharged, conductor concerned had siphoned off the money rather explanation has been rendered that extra ticket of Rs.12/- was issued. It is also the case of the complainant that he had made complaint to the Director General, State Transport, but no action was taken.  It leads to inference that allegation levelled in complaint not found true. During the course of arguments, we have also taken note of demeanor of complainant.
5.         In view of the aforesaid material, this goes to show that no substance was found in the complaint lodged by complainant with the superior of the conductor i.e. OP No.2. In other words, it was disbelieved with regard to overcharging. In view of the affidavit furnished, we do not find it is a case of in fact overcharging of the fare from Kaithal to Chandigarh so, as to amount as unfair trade practice or deficiency in service. We find no merit in the complaint and hence it is dismissed.
6.         The certified copy of this order be sent to the parties free of charge. The file be consigned.

Announced

12^th April,2018                                                                     Sd/-

[RATTAN SINGH THAKUR]

PRESIDENT

 

 

Sd/-

[SURJEET KAUR]

MEMBER

 

 

Sd/-

[SURESH KUMAR SARDANA]

MEMBER