BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, SIRSA.
Consumer Complaint no. 62 of 2020
Date of Institution : 04.02.2020.
Date of Decision : 10.04.2024.
Atma Ram aged about 54 years, son of Shri sohan Lal, resident of village Jhuthi Khera, Tehsil Dabwali, District Sirsa.
……Complainant.
Versus.
- State Bank of Bikaner & Jaipur, Mandi Dabwali, Tehsil Dabwali, District Sirsa through its Branch Manager.
- ICICI Lombard General Insurance Company Ltd. ABW Towers, Units No. 511-512, 5th Floor M.G. Road, IFFCO Chowk, Gurugram-122001, through its Director.
...…Opposite parties.
Complaint under Section 12 of the Consumer Protection Act,1986 as amended under Section 35 of the Consumer Protection Act, 2019.
BEFORE: SH. PADAM SINGH THAKUR ………………PRESIDENT
MRS.SUKHDEEP KAUR………………………MEMBER.
Present: Sh. K.R. Taak, Advocate for complainant.
Sh. R.K. Chaudhary, Advocate for opposite party No.1.
Sh. R.K. Mehta, Advocate for opposite party no.2.
ORDER
The complainant has filed the present complaint under Section 12 of the Consumer Protection Act, 1986 as after amendment under Section 35 of Consumer Protection Act, 2019 against the opposite parties (hereinafter referred to as Ops).
2. In brief, the case of the complainant is that complainant is an agriculturist having land measuring 30 Kanal 0 Marla, Khewat No. 2min,, Khatauni No.11, rect. No.8, killa no.8, 12, 13 and 18, situated in village Jhutti Khera Tehsil Dabwali District Sirsa as per jamabandi for the year 2016-2017 and is wholly dependent upon agricultural income. He is having his account bearing No.61278476943 with op no.1. It is further averred that as per scheme of Central Government namely Prime Minister Fasal Beema Yojna, the crops sown in the land of complainant was insured with op no. 2 against loss, damages of crop due to natural causes and accordingly an amount of Rs. 1093.11/- was deducted on 29.7.2017 as premium by State Bank of Bikaner & Jaipur now merged in State Bank of India op no. 1 from the account of complainant and amount was transferred to the account of op no. 2 for the insurance of crops. That complainant had sown crop of cotton for kharif 2017 which was damaged due to disaster of white bees and other natural calamities and therefore, complainant is entitled for approximately at the rate of Rs.50,000/- per acre. It is further averred that complainant has made his all best efforts to get insurance claim for the damage of his cotton crop of Kharif, 2017 but ops are adamant not to release the claim amount to the complainant and have caused harassment as well as mental agony to the complainant. Hence, this complaint.
3 Opposite party no. 1 filed written version submitting therein that as per the term of Prime Minister Fasal Bima Yojna (PMFBY scheme), which was launched by Hon’ble Prime Minister of India on 13.2.2016, for the farmers who have sought crop loan by any Financial Institutions, it was mandatory for the Banks to insure all the borrowers under the scheme. The premium of the insurance was to be deducted from the account and was to be paid to op no. 2 insurance company by the bank. In the present case, the bank has debited the amount of premium from the account of complainant and has credited the same to the account of op no. 2 as premium of insurance. All the information required by op no. 2 was sent to the insurance company as per rules. The op no. 2 has never informed the complainant or the bank regarding any discrepancy in the record or information sent by the bank. Till date, the answering op has no knowledge that on what ground, the claim has been rejected by the company. There is no deficiency of service on the part of answering op. It is further submitted that the complainant approached the bank after filing of present complaint and answering op made inquiry from op no. 2, which in its reply told that the claim has been rejected without apprising any reason for the rejection. With these averments, dismissal of complaint.
4. On notice, opposite party No. 2 appeared. Op no. 2 filed reply raising certain preliminary objections. It is submitted that as per complaint, loss of cotton crop has been effected in village Jhutti Khera, Tehsil Dabwali District Sirsa due to the reason mentioned in the loss assess report “Rains not lead to Inundation” which has not been covered under the terms and conditions of the insurance policy. As such complaint is liable to be dismissed on the ground given in the loss assess report alone. It is further submitted that insurance company cannot be questioned for proposal related disputes. The role of insurance company is only to pay claim in accordance with scheme of “Pradhan Mantri Fasal Bima Yojana” and thus, insurance company cannot be held liable for any mistake done either by complainant himself or by bank of complainant. In the present complaint, complainant is claiming for cotton crop, but alleged loss to the crop was not covered under the reason “Inundation and Hailstorm”. It is further clarified that insurance of farmer has been done on the basis of good faith and declaration made by bank of farmers. If any mistake is done by bank of complainant, insurance company cannot be held liable for claim amount. It is further submitted that it is clarified that except localized claims, all other perils were to be finalized by government agencies on the basis of yield of crop and thereafter, claims were to be paid to bank of farmers. The insurance company is playing a role of implementing agency in the scheme in accordance with guidelines prescribed by Government. Furthermore, in localized claims, three perils are covered under the scheme i.e. Hailstorm, Landslide and Inundation affecting isolated farms in the notified area. For localized claims, there was a condition for immediate intimation of claim within 48 hours of loss. After intimation of claim, necessary survey of affected area had to be conducted by surveyor for decision of claim of farmers. It is further submitted that it is not an individual insurance policy like other insurance policies rather it is a group insurance scheme in accordance with agreed terms and conditions of scheme which are binding on all of concerned related to the scheme. The complainant should have approached to DAC & FW department for any kind of grievance related to scheme or claim and the decision of said department would be binding on all state Government/ Insurance Company/ Bank and farmers. But instead of filing complaint or grievance before DAC & FW department, the complainant has approached this Commission by violating standard terms and conditions of scheme and thus, present complaint cannot be adjudicated before this Commission. It is further submitted that complainant never intimated any claim to insurance company for loss of crop and thus, connected story of claim of complainant cannot be believed in absence of credible evidence of loss of crop and proof of timely intimation of claim. Merely allegation of claim intimation is not enough to establish that loss had actually occurred. Further, in absence of immediate intimation of claim, survey of damage field could not be conducted and therefore, it is almost impossible to determine quantification of loss. Other preliminary objections regarding non submission of proof of loss or weather report, limited coverage as per scheme, yield basis claims are decided by Government, no survey no quantification of loss, no privity of contract, non impleading of necessary parties and involvement of complicated facts and law are also taken. On merits, the contents of complaint are denied and above said pleas are also reiterated. It is submitted that claim of complainant was rejected as the crop loss was occurred due to “Rains” but the same is not leading to Inundation, which is covered for loss under the scheme and complainant has made a false, bogus and baseless story just to grab the compensation. With these averments, prayer for dismissal of complaint made.
5. Complainant has tendered his affidavit Ex.Cw1/A, copy of statement of complainant Ex.C1, copy of statement of Accounts, Copy of Jamabandi Ex. C-2, copy of khasra girdawara Ex.C3, Copy of statement issued by the Bank regarding the entries of complainant on the insurance portal Ex.C4, copy of statement of bank regarding the particulars of the complainant Ex.C5, copy of passbook of Ravinder kumar of village Jhutti Khera regarding the compensation given to co-village Ravinder Kumar s/o Sh Jagdish Ex.C6.
6. On the other hand Op no. 1 filed affidavit of Sh. Satish Kumar, Chief Manager, Mandi Dabwali Ex. R-1, copy of statement of account Ex. R-2 and copy of detail of farmers whose claims have been rejected as Ex.R-3 vide which the claim of complainant has been rejected at serial No. 281.
7. Op no.2 did not lead any evidence despite availing several opportunities.
8. We have heard learned counsel for the parties and have gone through the case file carefully.
9. The complainant in order to prove his complaint has furnished his affidavit Ex.CW1/A in which he has reiterated all the contents of his complaint and in order to prove his ownership over the agricultural land in village Jhutti Khera, District Sirsa has placed on file copy of jamabanadi for the year 2016-2017. Admittedly the complainant has also availed crop loan facility from op no. 1. The complainant has also placed on record copy of statement of account Ex.C2, from which it is proved on record that on 29.7.2017, an amount of Rs.1093.11/- was deducted from his account by op no. 1 as insurance premium for paying the same to op no. 2 insurance company for insurance of cotton crop of his land measuring 24 kanals 04 marlas of Kharif, 2017 under Pardhan Mantri Fasal Bima Yojna. As per khasra girdawari Ex.C-3, the complainant has sown cotton crop over 24 kanals 04 marlas land. According to complainant, as insured cotton crop of complainant of Kharif, 2017 was damaged, he is entitled to insurance claim amount from ops. Complainant has filed the report of agricultural department who is to conduct survey of the damage of the crops has placed on file copy of Haryana Government Agriculture and Farmers Welfare Department notification dated 13.6.2017 Ex. C-5 which says that “shortfall in yield will be calculated by comparing the threshold yield with the actual yield estimated through Crop Cutting Experiments (CCEs) and in cases where required number of CCEs could not be conducted due to non availability of adequate cropped area, the yield estimate for such IUs will be made by adopting the yield of next higher unit i.e. block. According to threshold yield of cotton crop of Kharif, 2017 of block Dabwali is 628.02 Kgs. per hectare whereas actual yield of cotton crop of village Jhutti Khera under the Block Dabwali was less than threshold yield of Dabwali block. As per Ex.C-6 copy of passbook, co-villager Ravinder Kumar has received compensation of sum of Rs.56000/- under PMFBY. So, it is proved on record that there was also loss to the cotton crop of complainant of Kharif, 2017. Since the cotton crop of complainant of Kharif, 2017 was duly insured with op no. 2 insurance company by paying premium amount, therefore, complainant is entitled to insurance claim amount from op no. 2 only and no liability of remaining op i.e. op 1 is made out. The claim of complainant has been wrongly rejected by op no. 2 insurance company and therefore, op no. 2 is deficient in service.
10. Now the question arises for consideration that to what amount of claim amount, the complainant is entitled for the damage of his cotton crop of Kharif, 2017? In this regard, complainant has sought an amount of Rs.1,88,000/- for the damage of his cotton crop in about 3 acres of agriculture land at the rate of Rs.50,000/- acre but said claim of complainant is on very much higher side and in our considered opinion lump sum amount of Rs.49500/- for the damage of his cotton crop in about 24 kanals of his land would be just and proper amount to be paid to the complainant as this Commission has already awarded claim amount at the rate of about Rs.16,500/- per acre to various other farmers of the nearby villages of the complainant in their cases for the damage of their cotton crop. As such, complainant is entitled to the above said amount of Rs. 49500/- from op no. 2 insurance company besides compensation for harassment and litigation expenses.
11. Thus, as a sequel to our above discussion, we partly allow the present complaint qua opposite party no. 2 and direct the opposite party no. 2 to pay a sum of Rs. 49,500/- alongwith interest @7% per annum from the date of filing of present complaint i.e. 04.02.2020 till actual realization to the complainant for the loss of his cotton crop of Kharif, 2017. We also direct the opposite party no. 2 to pay a sum of Rs.10,000/- as composite compensation for mental agony and harassment including litigation expenses. The opposite party no. 2 is directed to comply with this order within a period of 45 days from the date of receipt of copy of this order, failing which complainant will be at liberty to initiate proceedings under Section 71/72 of the C.P. Act, 2019 against op no.2. However, complaint qua ops no.1 stands dismissed. Copy of the order be supplied to the parties free of costs. File be consigned to the record room.
Announced: Member President,
Dated:10.04.2024. District Consumer Disputes
Redressal Commission, Sirsa.
